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MGMT 3130 Q1
Terms in this set (57)
4 Today's enterprises are global, with offices and production facilities in countries all over the world. Means that a company's talent can come from anywhere
Technological Change 5 The Internet provides a
Marketplace, Means for manufacturing goods and services, Drives down costs and speeds up globalization. Improves efficiency of decision making, Facilitates design of new products
6 Finding, unlocking, sharing, and altogether capitalizing on the most precious resources of an organization. People's expertise, Skills, Wisdom, Relationships
Workers whose primary contributions are ideas and problem solving expertise
Collaborations Across Boundaries
6 Requires productive communications among different departments, divisions, or other subunits of the organization.
Companies must motivate and capitalize on the ideas of people outside the organization. E.g. its consultants, ad agencies, and suppliers
Management is defined as
12 The process of working with people and resources to accomplish organizational goals.
The four functions of management are
Planning, Organizing, Leading, Controlling
Types of managers
Top- level managers, Middle-level managers, Frontline managers
Systematic management era
Emphasized economical operations, adequate staffing, maintenance of inventories to meet consumer demand, and organizational control
Advocated the application of scientific methods to analyze work and determine how to complete production tasks efficiently
Emphasized the perspective of senior managers within the organization and argued that management was a profession and could be taught
Aimed at understanding how psychological and social processed interact with the work situation to influence performance
Emphasizes the application of quantitative analysis to management decisions and problems
Studies and identifies management activities that promote employee effectiveness through an understanding of the complex nature of the individual, group, and organizational processes
Emphasizes that an organization is one system in a series of subsystems
Refutes universal principles of management by stating that a variety of factors, both internal and external to the firm, may affect the organizations performance
8 the introduction of new goods & services. A change in method or technology. A positive, useful departure from previous ways of doing things.
8 The excellence of your product (goods or services)
9 The speed and dependability w/which an organization delivers what customers want.
10 fast & timely execution, response, & delivery of products.
Name and describe one function of management
Leading. Stimulating people to be high performers. 13
Three Primary Theories a. Max Weber
Bureaucracy (Big Picture)
Organizations should look like the government and legal system
A "legal-rational" approach
Not traditional, family-based leadership
Not charisma-based leadership
One's authority should be tied to the official position he or she occupies
Clear rules should govern performance
Standardized guideline should determine hiring and firing
Was against favoritism or "particularism"
classical management approach emphasizing a structured, formal network of relationships among specialized positions in the organization. 32
Three Primary Theories b. Frederick Taylor
Scientific Management (Micro)
"Applying science to work"
Saw customized, self-styled work as a serious productivity problem
Popularized time and motion studies
Wanted to find "one right way" to do every single task
Reduce the amount of time
During the Hawthorne Experiments, researchers concluded that workers acted differently because they were being watched. 32
Three Primary Theories c Henry Fayal
Administrative Science (Managerial)
Wanted more systematic principles to train managers
Saw a noticeable lack of available management theory in his day
(Management Activities.) Planning: Look ahead, chart a course
(Management Activities) Organization
Select and arrange people
(Management Activities) Command
Oversee, lead, drive
(Management Activities) Coordinate
Harmonize and facilitate
(Management Activities) Control
Organizations that are affected by, and that affect, their environment.
Goods and services organizations take in and use to create products or services
40 The products and services organizations create.
Management is ____________
the process of working with people and resources to accomplish organizational goals.
Name and describe one function of management
Leading. management function that involves the manager's efforts to stimulate high performance by employees. Stimulating people.
Organizing- spreading out responsibilities to the right workers, categorizing tasks appropriately.
(Match the title to the management level) Supervisor
(Match the title to the management level) Chief Information Officer
(Match the title to the management level) Regional Manager: Middle Manager
Why is organizational culture related to organizational success?
It has to do with how well groups work together and organizations fitting into the industry.
Name and describe an era of management.
Human Relations- understanding relationships in the workplace
Pros and Cons of Using a Group to Make Decisions (Potential Advantages)
1. Larger pool of information
2. More perspectives and approaches
3. Intellectual stimulation
4. People understand the decision
5. People are committed to the decision
Pros and Cons of Using a Group to Make Decisions (Potential Disadvantages)
1. One person dominates
4. Goal displacement
5. Social loafing
81 Choosing an option that is acceptable, although not necessarily the best or perfect.
A process in which group members generate as many ideas about a problem as they can
criticism is withheld until all ideas have been proposed. 90
Models of Organizational Decision Processes
(Bounded rationality): A less-than-perfect form of rationality in which decision makers cannot be perfectly rational because decisions are complex and complete information is unavailable or cannot be fully processed 92
Models of Organizational Decision Processes (Incremental model)
Model of organizational decision making in which major solutions arise through a series of smaller decisions
The Phases of Decision Making #1
ID the problem
The Phases of Decision Making #2
Generate the Solutions
The Phases of Decision Making #3
The Phases of Decision Making #4
Making the Choice
The Phases of Decision Making #5
Implementing the Decision
The Phases of Decision Making #6
Evaluative the Decision.
Illusion of control
people's belief that they can influence events even when they have no control over what will happen. 83
a decision bias influenced by the way in which a problem or decision alternative is phrased or presented. 83
Discounting the future
a bias weighting short-term costs & benefits more heavily than longer-term costs & benefits. 83
a phenomenon that occurs in decision making when group members avoid disagreement as they strive for consensus. 86
a decision making group loses sight of its original goal & a new, less important goal emerges. 86
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