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Describe a time you were part of a dysfunctional team and what you did to bring the team together.
S - In fire school we were a 4 man engine company. 1 member was overly negative, 1 was having much difficulty grasping both didactic and skills. We were the last company to finish each exercise and garnered instructor attention.
T- Bring the team together. Increase positivity. Bring the 1 member up to par.
A - Conversations about positivity and effect on morale. Worked with member on didactic and skills and advocated for him to instructors to prevent him being sent home.
R- Completed the course in a positive light. Good jobs all around from instructors. All passed state exams. Top recruit for my efforts.
Describe a time you worked collaboratively
S - Rollover MVC. Prolonged extrication. Legs pinned and crushed. Discussion with fire on extrication and having to move quickly once freed. Coordinating STARS landing. Worked together in the ambulance to get the patient ready for transport.
T - Collaborate with fire and stars to extricate patient and package for transport.
A - Discussion with fire about what measures they were going to take and moving rapidly after he was freed. Request additional ambulance for driver. Got my partner to get online with STARS. Had fire set up a landing zone. I got in the vehicle and started an IV and pain management and assessment. Once freed we moved quickly for stabilization just as stars was landing. Togethr we worked with stars ro package the patient.
R - Arrived alive.
Describe a time you experienced a cultural change or situation and how you adapted.
S - after 12 years of working in EMS I was at the point where I was used to being in charge and making most of the decisions throughout the day. I had earned the respect of my peers and had the experience to make good judgement calls. Then 18 months ago I moved over to the fire department where no one knew me or about my experience. I was in a situation where I was the rookie in a completely different environment culturally and where I would have to trust the judgment and take orders from someone I didn't know. This was in addition to the expectations of me as rookie in the hall and despite the fact that in many cases I had more experience than many of the people that I was working with. Paramilitary environment.
T - Become a member of the team. Earn the respect of my new peers and officers. Change my thinking and adapt to my new career.
A - Didn't take long for me to learn to keep my mouth shut and my eyes and ears open. Take initiative and not spend my free time relaxing. Learn the trucks and the equipment, ask questions. Learn the site. Do my work completely and take pride in it. Gradually build a rapport with the guys. Use medical calls to build trust and respect and use fire calls to learn and develop my skills and knowledge.
R - I am now at a point where I feel like a genuine part of the team. I am trusted and I can trust.
Describe a situation in which you were able to use persuasion to successfully convince someone to see things your way.
S - In 2011-2012 I had been going through a difficult separation with the mother of my first daughter for years. It was clear that I was not going to get the custody that I had fought long and hard for so now I was in a position where I had to come up with the next best arrangement. All the while she had people in her life more or less convincing her that I was a paycheque and not much more.
T - Devise the best arrangement to have the most amount of time with my daughter. Do my best to keep her out of the Wetaskiwin schools. Transportation arrangement. Financial compromise.
A - Studied the family law act. Researched the effects of the paternal relationship. Convinced her to put things aside and see how important this relationship is. Drafted a memorandum of understanding regarding parenting and presented it to her.
R - Made the best of a bad situation. I have a good relationship with my daughter and her mother.
Describe a time when you were faced with a stressful situation that demonstrated your coping skills.
S - Between 2006-2007 I was in school full time. I had two jobs. My mother had recently passed away and I had become the guardian of my 15 year old sister. I had my big freeloading pseudo sick brother. I had a new baby at home and my relationship was ending. I was using credit to pay bills. It was a pretty stressful time in my life.
T - Was to do my best to take care of everyone. Complete school. Get a better paying job. Get my debt under control.
A - I studied hard during any free time I could find to make sure that I was successful in school. I worked as much as possible to ensure that our bills were paid and we had food. I took time to get my sister in school and make sure she was coping well with my mothers passing. I finished school and found a job which allowed for me to get my finances back in order. Find us a bigger house.
R - Everyone turned out okay. Had things in a much better position as to allow for me to return to school full time in 2010.
Give me a specific example of a time when you used good judgment and logic in solving a problem.
S - Responded to a male pt with a hereditary respiratory problem (IPF). Cyanotic, tired, struggling to breathe. I tried everything from CPAP to mechanical ventilation but he was worsening. We weren't that far out from the hospital but I wasn't confident I had time to make it.
T- Taksed with getting him to the hospital aloive.
A - He was very tired but conscious. I spoke to him and told him about my concerns and that I wanted to put him to sleep and intubate him but that it wasn't without risk, one of those risks is he may remain on a ventilator. He nodded in agreement, tears in his eyes.
R - I RSId him, improved all his vitals. A received a commendation from him when he was home the two weeks later. A coworker did ski patrol with him and told me he died soon after but that I had provided him a chance to say goodbye to his family.
Give me an example of a time when you set a goal and were able to meet or achieve it.
S - When I first moved to Calgary I had no money and lived in a pretty poor area of town. I drove a donation truck for the cerebra palsy foundation for work. Our office was located down the hill in Lake Bonavista. Every day for work I would take public transit to work and then drive my truck through Lake Bonavista and just dream about how amazing it would be to live there. Then one day I set my sites on that neighbourhood.
T - To work hard and save enough money and find myself in a position where living in Bonavista could be a reality.
A - I worked hard and put myself through school, often while working full time, sometimes multiple jobs. I saved money, got a decent job.
R - I live in a beautidul quarter achre in lake bonavista
Tell me about a time when you had to use your presentation skills to influence someone's opinion.
S - I had been fighting long and hard for custody of my daughter but when it became apparent that that wasn't going to happen for me I needed to ensure that I would get the most time I could with her.
T - I needed to get my ex to agree to an arrangement that would give me more time with my daughter than lots of dads were getting at the time.
A - I had already learned the family law act inside and out. I gathered lots of literature advocating for the paternal relationship and created a memorandum of understanding which laid out and entire parenting schedule from then until school. Including stipulations for school location, transportation, finances etc. I used the literature and the memorandum of understanding which seemed very fair to convince my ex to the agreement.
R - That agreement became a court order which still stands to this day and we have an excellent amicable relationship.
Give me a specific example of a time when you had to conform to a policy with which you did not agree.
S - Had just had a conversation with my supervisor for using my discretion and not driving lights and sirens to calls that didn't sound significant enough to warrant jeopardizing myself and the public. I was advised that I need to drive to the dispatch code.
T - Obey orders and drive to the policy.
A - Did it.
Tell me about a time when you had to go above and beyond the call of duty in order to get a job done.
S - It was close to the end of the day. I was working in the south and it was rush hour. We got a call for a non-emergent headache. She had a subtle occipital headache and some photophobia. Sounded like a migraine. But when we were walking her to the ambulance the way it was parked a cloud of exhaust had accumulated and was really bad. I apologized as we left her place and she admitted that she didn't smell anything. And then realized that she couldn't really smell anything. I had a feeling in my gut that something was off but she didn't meet any stroke criteria so we could have easily transported her to SHC and got off close to on time.
T- Do right by her.
A - I told my partner (who wasn't thrilled about it), that I think there is more going on and we should take her to FMC. We did and we got parked in the hallway. In the hallway she developed a slur to her speech. She went to CT and was revealed to have a bleed.
R- Her care would have been delayed by taking her to SHC, in this case she received treatment much sooner. And because it was a bleed time was even more of the essence.
Tell me about a time when you had too many things to do and you were required to prioritize your tasks.
S - Last summer I undertook many home renovation projects. And in typical fashion I started all of them at the same time. I was stripping and painting my house, re caulking the siding and windows, building a 750sqft deck, landscaping, jackhammered my front stairs. And now winter was approaching and nothing was completed.
T- Get my house winter ready.
A- It was important for me to finish the decking and the stairs and get my house caulked and sealed for winter. I prioritized what was most important and contracted out what was most affordable.
R - The house is caulcked and painted. Decking laid and front stairs are done. All the bushes are pulled out and so this spring I have only stairs and gardening to do.
Give me an example of a time when you had to make a split-second decision.
S - I was treating a patient that I though was anaphylaxis. She presented with angioedema, nausea, vomiting, and hypotension. She was progressing pretty quick despite my aggressive treatment .
T- Despite treatment her airway was collapsing. She progressed so rapidly that by the time I had my drugs drawn up and intubation equipment ready there was no way to perform laryngoscopy.
A - I had to perform a cricothyrotomy.
R - I got an airway and learned about c1 esterase inhibitor deficiency
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