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HBM 131 WSU EXAM 1 JIM HARBOUR
Terms in this set (35)
What are the 4 classifications of hotels?
What does QSR stand for?
Quick Service restaurant
How many rooms is a mega classification?
How many rooms is a Large classification?
How many rooms is a mid-size classification?
How many rooms is a small classification?
less than 100
what is the average food cost percentage in the restaurant industry
What does ADR stand for?
Average Daily Rate
What is the percentage of the food dollar spent at restuarants
what 4 categories makes up the umbrella of tourism?
3. Food service
What is the value equation?
Experience - expectation = value (if the value number is positive the establishment would be perceived to have good value)
What falls under the lodging industry?
1. cruise ships
2.Hotels and resorts
3. Senior living
Which restaurant segments has seen rapid growth over the years (MOD, panera, Chpotle)?
What do customers complain the most about at a restaurant?
service NOT food
what percent of eating and drinking establish are single unit operations?
What is the act of providing additional levels of responsibility to both employees and managers...
Often times in the industry when we mess something up but take steps to make the guest happy and insure they will return we will call this a........
What influences hospitality industry and how is it running and working ?
globalization, min. wage, and health care
What is an example of of sustainability in hospitality?
What company has the motto "creating lifelong relationships"
Consumers spend this percentage on food away from home?
4 things a company can do to "go green"
3.use linen napkins
4. more efficent light bulbs
how many people go on cruise ships a year?
What are the cultural impacts of tourism?
preservation and change
What are the 4 different types of menus?
What are dram shop acts?
allow bartenders and owners to be held liable for injuries caused by individuals who become intoxicated at the bar
What is demographics?
objectively measurable characteristics of a population (age, education, level, income, ethnicity)
What is pyschographics?
lifestyle characteristics of a population (activities, interests, opinions, values)
What are the attributes of remarkable service?
List 3 examples of fast casual restaurants?
What do static menus do?
What are some roles of the manager?
-making the guest feel welcome
-making accommodations for the guests
-maintaining a profitable operation
What are 4 different categories of restaurants?
1. quick service
2. fast casual
3. full service
4. fine dining
What is the #1 thing you should look for when serving people alcohol and determining if they've had too much?
change of behavior
what is the food cost equation?
food cost= cost of item/price of item
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