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MGMT exam 1 scenarios
Terms in this set (39)
Justin, a college student, has become very interested in helping his community, so he is volunteering in a neighborhood improvement organization. This type of organization is an example of a(n) ________ organization.
Gray, a supervisor, is known by her managers to be sharp in her decisions and has a good track record of meeting her goals; Gray is a(n) ____ manager.
In February, Pedro, the manager of a pool supply and cleaning company, is looking at the upcoming need for more workers to handle the increased customers in spring and summer. Which of the four key management processes is he using?
When Juanita meets regularly with her workers to provide encouraging words so that they work hard to achieve the company's goals, she is engaged in the management function of controlling.
Leading is defined as motivating, directing, and otherwise influencing people to work hard to achieve the organization's goals.
What are the four levels of managers?
top, middle, first-line managers, nonmanagerial employees
To maintain a competitive advantage, the top management of a national furniture store made the decision to increase employee training, add rewards that motivate employees, and look at improving procedures related to disciplining workers. These decisions are made by managers who play a ________ role.
A town police officer is meeting with some citizens in his community, where he will discuss the police department's positive service delivery. The success of his organization is measured by
its effectiveness, such as decreased crime.
Sanjay is the top executive at a hospital. He is known for being the first person at work in the mornings and the last to leave. Some even say that he seems to live there. He is always accessible by phone, even when on vacation. Last year, he worked meetings to be standing meetings that lasted only 15 minutes. Using Mintzberg's findings, how would you characterize Sanjay?
a manager whose work is characterized by fragmentation, brevity and variety
Rosario, a department manager, has been dealing with two workers in her department who do NOT get along. Due to family problems for both employees, today they had a loud argument in the break room. Rosario is meeting with both to resolve the issues. Which managerial role is Rosario playing?
Lisa's Pizza is trying to compete with the larger Domino's Pizza down the street for customers. She feels she can deliver a better tasting product, faster, and cheaper. She has given all the drivers GPS systems; she has ordered in bulk; and she has surveyed customers about what type of pizzas they want. She is practicing
If a company is using a ______ pay structure, then more efficient workers earn higher wages.
Luka, who owns a small breakfast and salad bar, has a reputation in the community as a tough manager. Many customers have heard Luka yell at his employees because he feels that workers today are lazy, lack ambition, and hate to work. Luka is a(n) ____ manager.
The three contemporary management perspectives are the ______ viewpoints.
systems, contingency, and quality management
Jasmine, a chef in a fine restaurant, utilizes top-of-the-line equipment as she prepares meals for customers. Jasmine and her equipment are a(n) ______ in the restaurant's system.
Hayley, a restaurant manager, has been observing and analyzing the work process of the cooks, servers, and bussers because she would like to increase their productivity. Hayley is engaging in ____ management.
Within her company, Nadine utilizes a management style that varies according to the individual and environmental situation, with a strategy for minimizing errors by managing each stage of production. She has also set up a system with inputs, outputs, transformation processes, and feedback. Nadine's management perspective is best described as
Max Weber believed that a company that is a bureaucracy never achieves a competitive advantage because it is inefficient and is plagued with management problems.
Max Weber believed that a bureaucracy was a rational, efficient, ideal organization based on principles of logic.
Clay, a production manager, believes that some of his workers are unhappy with their job, so they are not working as hard as they could be. Which principle should Clay apply?
Which of the following is a key benefit of studying theoretical perspectives on management?
They serve as a guide to action and a source of new ideas.
"Increase profits by 15 percent a year for each of the next five years" is an example of a strategic goal.
A _____ is a single-use plan encompassing a variety of projects or activities.
At the strategic level of planning, managers must pay attention to the environment outside the organization, be future oriented, and
deal with uncertain and competitive conditions.
_______ are goals set by and for first-line managers and are concerned with short-term matters associated with realizing tactical goals.
Tricia, the director of marketing for a global company, is planning the contributions she and her department will make to the organization over the next 24 months. This type of planning is called operational planning.
An organization should adopt planning and strategic management to
provide direction and momentum, encourage new ideas, and develop a sustainable competitive advantage.
An organization's _______ expresses the need the firm will fill, the operations of the business, its components and functions, and the expected revenues and expenses.
How would you describe Amazon's commitment to continuous evolution?
It is their strategy or strategic plan.
A business plan is a tool used by the federal government to determine how to strengthen the business sector through macroeconomics and microeconomics.
Operational planning must be completed by first-line managers every ____, and tactical planning is done by middle management every
1 to 52 weeks; 6 to 24 months.
The global village refers to the "shrinking" of time and space as air travel and the electronic media have made it easier for people worldwide to communicate with one another.
Qatar earned the rank of first place in terms of gross domestic product because they
took advantage of the world becoming one market.
Free trade is the
movement of products between countries without political or economic obstruction.
Pablo, a construction manager with employees working in Puerto Rico, is having a hard time with employee turnover. While speaking with his human resources manager, Avery, he says he does not understand why the workers come to work late, take longer lunches, and yet still punch out at five o'clock. He feels they should want to work to get the country back on its feet and do what it takes to get the job done. Based on this example, Pablo is most likely a(n) ________ manager.
Which of the following is NOT one of the BRICS countries?
The "most favored nation" trading status describes a condition in which a country grants other countries favorable trading treatment, such as the reduction of import duties.
The United States granted most favored nation trading status to China, which means that
China receives favorable trading treatment, such as the reduction of import duties.
Will and his fiancée Christy decided to have their wedding on a beach in Acapulco, Mexico. Local businesses provided most of the services for the wedding, such as the limousine and the catering services. Throughout the weekend of the wedding, the couple found that workers and limos arrived late; so did the priest who was performing the wedding. In response to the couple's frustration, the Mexican workers remarked, "Ustedes tienen que ser flexibles," which in English means "You have to be flexible with time." This attitude regarding time is
Kayla, a teacher, is interested in helping children in other countries learn how to read. She has formed an international nonprofit organization, Read to the World, whose employees travel to Africa to donate books and work in schools as tutors. Read to the World is an example of a multinational corporation.
________ is prevented by quotas.
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