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OB EXAM 1 - emotional burnout slides

Terms in this set (17)

Valence
high/low pleasantness
intensity
high/low activation
positivity offset
the idea that at zero input (i.e., when nothing is going on), most individuals experience a mildly positive mood
Emotional Contagion
the spread of emotions from one person to another / throughout a group of people (employee to customer, supervisor to supervisee)
positive affect --> performance
through motivation and emotional contagion
Self-awareness
accurately recognizing and perceiving one's own emotions (e.g., circumplex)
Self-management
ability to regulate and direct emotions in a positive way when needed (e.g., surface and deep acting)
Social awareness
accurately understanding how others are feeling
Relationship management
ability to help others manage their emotions (or, manipulate others' emotions)
emotional dissonance
projecting one emotion while simultaneously feeling another
Emotional regulation
attempting to influence theexperience and display of your own emotions
Deep acting
changing the emotion you feel
Surface acting
changing the emotion you display (putting
on a mask)
emotional labor
Attempting to feel or express organizationally desired emotions at work (organization-specific case of emotion regulation)
Experienced authenticity
Associated with well-being and work engagement
Perceived authenticity
Associated with image and career outcomes
burnout (stress)
demands exceed resources
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