OB CHAPTER 1
Terms in this set (23)
is about understanding how people and groups in organizations behave, react, and interpret events.
is a group of people with formally assigned roles working together to achieve common goals.
are organizational members who are responsible for the attainment of organizational goals by planning, organizing, leading, and controlling the efforts of others in the organization.
THE FOUR MANAGERIAL FUNCTIONS:
involves setting goals, establishing a strategy to pursue those goals, and forecasting future threats and opportunities that might influence the companies needs and strategies.
involves designing the organizations work or structure, identifying what tasks need to be done, hiring the right people, delegating and assigning each task, establishing a chain of command, and creating rules for communication and decision making.
involves directing a coordinating the work of others, influencing and motivating others, maintaining morale, and resolving individual and group conflicts.
involves monitoring performance to insure that it is consistent with quality and quantity standards, and taking appropriate actions to get back on track.
anything that gives a firm an edge over rivals in attracting customers and defending itself against competition
THREE PRIMARY BUSINESS STRATEGIES:
1. Cost Leadership
COST LEADERSHIP STRATEGY
striving to be the lowest cost producer for a particular level of product quality
organizations pursuing the cost leadership strategy try to develop a competitive advantage in
Maximizing the efficiency of manufacturing or product development process to minimize costs
Developing a product or service that has unique characteristics valued by customers.
organizations pursuing a differentiation strategy often try to develop a competitive advantage based on
Developing new products or services
Focusing on a narrow market segment or niche and pursuing either a differentiation or cost leadership strategy within that market segment
Organization pursing a specialization strategy often try to develop a competitive advantage based on
company expansion organically through acquisitions
Based on the belief that productivity is maximized when organizations are rationalized with precise sets of instructions based on time-and-motion studies
discovered in the 1920s and 1930s, When people improve some aspect of their behavior or performance simply because they are being assessed
HUMAN RELATIONS MOVEMENT
Views organizations as cooperative systems and treats workers' orientations, values, and feelings as important parts of organizational dynamics and performance
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