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17 terms

Man ch.10

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STUDY
PLAY
making changes in response to problems or opportunities as they arise.
reactive change
planned change, involves making carefully thought out changes in anticipation of possible or expected problems or opportunities.
proactive changes
is not just computer technology: it is any machine or process that enables an organization to gain a competitive advantage in changing materials used to produce a finished product.
technology
is a set of techniques for implementing planned change to make people and organizations more effective.
organizational development
a consultant with a background in behavioral sciences who can be a catalyst in helping organizations deal with old problems in new ways.
change agent
is the attempt to correct the diagnosed problems
intervention
which is the process of developing something new or unique.
creativity
the starting point for organizational innovation
seeds of innovation
is change in the appearance or the performance of a product or a service or the creation of a new one.
product innovation
is a change in the way a product or service is conceived, manufactured, of disseminated.
process innovation
the creation of products, services, or technologies that modify existing ones.
incremental innovations
the creation of products or services or technologies that replace existing ones.
radical innovations
is an emotional/behavioral response to real or imaged threats to an established work routine.
resistance to change
is reintroduction of a familiar practice
adaptive change
is the introduction of a practice that is new to the organization.
innovative change
involves introducing a practice that is new to the industry.
radically innovative change
a process by which a company compares its performance with that of high performing organizations.
benchmarking