Like this study set? Create a free account to save it.

Sign up for an account

Already have a Quizlet account? .

Create an account


making changes in response to problems or opportunities as they arise.

reactive change

planned change, involves making carefully thought out changes in anticipation of possible or expected problems or opportunities.

proactive changes

is not just computer technology: it is any machine or process that enables an organization to gain a competitive advantage in changing materials used to produce a finished product.


is a set of techniques for implementing planned change to make people and organizations more effective.

organizational development

a consultant with a background in behavioral sciences who can be a catalyst in helping organizations deal with old problems in new ways.

change agent

is the attempt to correct the diagnosed problems


which is the process of developing something new or unique.


the starting point for organizational innovation

seeds of innovation

is change in the appearance or the performance of a product or a service or the creation of a new one.

product innovation

is a change in the way a product or service is conceived, manufactured, of disseminated.

process innovation

the creation of products, services, or technologies that modify existing ones.

incremental innovations

the creation of products or services or technologies that replace existing ones.

radical innovations

is an emotional/behavioral response to real or imaged threats to an established work routine.

resistance to change

is reintroduction of a familiar practice

adaptive change

is the introduction of a practice that is new to the organization.

innovative change

involves introducing a practice that is new to the industry.

radically innovative change

a process by which a company compares its performance with that of high performing organizations.


Please allow access to your computer’s microphone to use Voice Recording.

Having trouble? Click here for help.

We can’t access your microphone!

Click the icon above to update your browser permissions and try again


Reload the page to try again!


Press Cmd-0 to reset your zoom

Press Ctrl-0 to reset your zoom

It looks like your browser might be zoomed in or out. Your browser needs to be zoomed to a normal size to record audio.

Please upgrade Flash or install Chrome
to use Voice Recording.

For more help, see our troubleshooting page.

Your microphone is muted

For help fixing this issue, see this FAQ.

Star this term

You can study starred terms together

Voice Recording