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working memory theory
theory that states that we can pay attention to several stimuli and simultaneously store stimuli for future reference
the dynamic, transactional process of receiving, recalling, rating, and responding to stimuli, messages, or both
four "Rs" of listening
four components of the listening process: receiving, responding, recalling, and rating
American Sign Language (ASL)
a visual rather than auditory form of communication that is composed of precise hand shapes and movements
engaging in an extreme amount of self-focusing during a convo, to the exclusion of another person
time difference b/t our mental ability to interpret words and the speed at which they arrive at our brain
to pretend to listen by nodding our heads, looking at the speaker, smiling at the appropriate times, or practicing other types of attention feigning
listeners who think they can correctly guess the rest of a story a speaker is telling and don't need the speaker to continue
people-centered listening style
a listening style associated with concern for other people's feelings or emotions
action-centered listening style
listening style associated with listeners who want messages to be highly organized, concise, and error-free
content-centered listening style
listening style associated with listeners who focus on the facts and details of a message
time-centered listening style
listening style associated with listeners who want messages to be presented briefly and clearly
the process of identifying with or attempting to experience the thoughts, beliefs, and actions of another
feedback that describes another's behavior and then explains how that behavior made us feel
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