How can we help?

You can also find more resources in our Help Center.

32 terms

IPC- Ch. 6: Effective Listening

STUDY
PLAY
hearing
the physical process of letting in audible stimuli without focusing on the stimuli
working memory theory
theory that states that we can pay attention to several stimuli and simultaneously store stimuli for future reference
listening
the dynamic, transactional process of receiving, recalling, rating, and responding to stimuli, messages, or both
four "Rs" of listening
four components of the listening process: receiving, responding, recalling, and rating
receiving
the verbal and nonverbal acknowledgement of a message
mindless
being unaware of the stimuli around us
responding
providing observable feedback to a sender's message
recalling
understanding a message, storing it for future encounters, and remembering it later
chunking
placing pieces of info into manageable and retrievable sets
rating
evaluating or assessing a message
opinion
a view, judgement, or appraisal based on our beliefs or values
American Sign Language (ASL)
a visual rather than auditory form of communication that is composed of precise hand shapes and movements
message overload
the result when senders receive more messages than they can process
multitasking
simultaneous performance of two or more tasks
conversational narcissism
engaging in an extreme amount of self-focusing during a convo, to the exclusion of another person
listening gap
time difference b/t our mental ability to interpret words and the speed at which they arrive at our brain
selective listening
responding to some parts of a message and rejecting others
talkaholic
a compulsive talker who hogs the conversational stage and monopolizes encounters
pseudolisten
to pretend to listen by nodding our heads, looking at the speaker, smiling at the appropriate times, or practicing other types of attention feigning
gap fillers
listeners who think they can correctly guess the rest of a story a speaker is telling and don't need the speaker to continue
defensive listening
viewing innocent comments as personal attacks or hostile criticisms
ambushing
listening carefully to a message and then using the info later to attack the sender
listening style
a predominant and preferred approach to listening to the messages we hear
people-centered listening style
a listening style associated with concern for other people's feelings or emotions
action-centered listening style
listening style associated with listeners who want messages to be highly organized, concise, and error-free
second-guess
to question the assumptions underlying a message
content-centered listening style
listening style associated with listeners who focus on the facts and details of a message
time-centered listening style
listening style associated with listeners who want messages to be presented briefly and clearly
empathy
the process of identifying with or attempting to experience the thoughts, beliefs, and actions of another
nonjudgemental feedback
feedback that describes another's behavior and then explains how that behavior made us feel
paraphrasing
restating the essence of a sender's message in our own words
dialogue enhancers
supporting statements such as "I see" or "I'm listening," that indicate we are involved in a message