How can we help?

You can also find more resources in our Help Center.

50 terms

ISYS Chapter 8

STUDY
PLAY
why is overstocking a warehouse not an effective solution for a problem of low availibility?
it increases inventory costs
which of the following is an important capability for sales processes that is found in most major CRM software products?
lead management
Analytical CRM applications
are based on data warehouses consolidated from operational CRM applications
a distortion of information about the deman for a product as it passes from one entity to the next across the supply chain is called the ____________ effect
bullwhip
when tailoring a particular aspect of a system to the way a company does business, enterprise software can provide the company with:
configuration tables
you have been asked to implement enterprise software for a manufacturer of kitchen appliances. What is the first step you should take?
select the functions of the system you wish to use
marketing modules in CRM systems would provide tools for:
identifying profitable and unprofitable customers
a______ is a method of interaction with a customer, such as telephone or customer service desk
touch point
which of the following would not be considered a contact point
intranet
systems that enable a firm to generate demand forecasts for a product and to develop sourcing and manufacturing plans for that product best describes supply chain ______________ systems
planning
__________ software deals with employess issues that are closely related to CRM, such as setting objectives, employess performance managment, performance-based compensation, and employee training?
ERM
customer relationship managment systems typically provide software and online tools for sales, customer service, and
marketing
the measurement of the number of customers who stop using or purchasing products or services from a company is called
churn rate
supply chain planning systems
identifying the transportation mode to use for product delivery
which of the following is not true about enterprise systems
enterprise software is expressly built to allow companies to mimic their unique business practices
from your reading of the procter & gamble case study, the company implemented a multi-echelon inventory optimization system to achieve which of the main six business objectives?
operational excellence
a companys organizations and processes for distributing and delivering products to the final customer is the
downstream portion of the supply chain
a build-to-order supply-chain model is also called a ______model
demand-demand
selling a customer with a checking account a improvement loan is an example of
cross-selling
enterprise software is built around thousands of predefined business processes that reflect
best practices
from your reading of the severstal case study, the firm implemented new information systems in order to achieve which of the main six business objectives
operational excellence
_______ integrate multiple applications from multiple business functions, business units, or business partners to deliver a seamless experience for the customer, employee, manager, or business partner and provide a greater degree of cross-functional integration than the traditional enterprise applications
service platforms
concurrent supply chains are made possible by which technology?
the internet
a suppply chain driven by actual customer orders or purchases follows a ______ model
pull-based model
enterprise application vendors have created _________ to make their own customer relationship management, supply chain managment, and enterprise systems work closely together with each other
e-business suites
which of the following is not an example of next-generation enterprise applications
solutions incorporating SCM
which supply chain planning function determines how much product is needed to satisfy all customer demands?
demand planning
customer relationship managment applications dealing with the analysis of customer data to provide information for improving business performances best describes __________ applications
analytical CRM
a network of organizations and business processes for procuring raw materials, transforming these materials into intermediate and finished products, and distributing the finished products to customers is called a:
supply chain
supply chain complexity and scale increases when firms
produce products and services that coordinate with hundreds or more firms and suppliers
a suite of integrated software modules for finance and accounting, human resources, manufacturing and production, and sales and marketing that allows data to be used by multiple functions and business processes best describes
ERP systems
analyzing customer buying patterns is an example of
analytical CRM
uncertainties arise in any supply chain because of
unforeseeable events
________ managment is an important capability for service processes that is found in most major CRM software products
returns
components or parts of finished products are referred to as
intermediate products
supply chain software can be classified as either supply chain _________ systems or supply chain_____ systems
planning, execution
__________ modules use many of the same data, tools, and systems as CRM to enhance collaboration between a company and its selling partners
PRK
a scheduling system for minimizing inventory by having components arrive exactly at the moment they are needed and finished goods shipped as soon as they leave the assembly line best describes a ___________ strategy
just-in-time
SFA modules in CRM systems would provide tools for:
managing sales prospect and content information
which metric is based on the relationship between the revenue produced by a specific customer, the expenses incurred in aquiring and servicing that customer, and the expected life of the relationship between the customer and company?
CLTV
________modules deal with issues such a setting objectives, employee performance managment, and performance-based compensation
ERM
a companys suppliers, supplier's suppliers, and the process for managing relationships with them is the:
upstream portion of the supply chain
capabilities of supply cain execution systems would not include
identifying the optimal transportation mode
in order to achieve maximum benefit from an enterprise software package, a business
changes the way it works to match the softwares's business processes
supply chain_______ systmes manage the flow of products through distribution centers and warehouses to ensure that products are delivered to the right locations in the most efficient manner
execution
which of the following statementd about enterprise applications is not true?
enterprise applications are best implemented when few changes in business processes are required
the business value of an effective supply chain management system includes all of the following except
increased inventory levels
customer service modules in CRM systems provide tools for
assigning and managing customer service-requests
operational CRM applications include tools for
salesforce automation
which of the following traditional solutions enables manufacturera to deal with uncertainties in the suplly chain?
safety stock