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Integrates all departments and functions throughout an organization into a single IT system so that employees can make enterprise wise decisions by viewing enterprise-wide information on all business operations. The heart of all ERP is a database.

Core components

Traditional components included in the most ERP system and they primarily focus on internal operations.
-Accounting and finance, production and materials management, human resources.

Extended components

Extra components that meet the organizational needs not covered by the core components and primarily focus on external operations.
-Business intelligence, customer relationship management, supply chain management, e-business.

CRM(customer relationship management)

-Acquire(contract management, direct marketing)
-Enhance(on-line customer service tools)
-Retain(customer loyalty programs)
-Primary users(sales, marketing, customer service)
--Primary business benefit(sales forecasts, sales strategies, marketing campaign)

SCM(Supply chain management)

The oversight of materials, information, and finances as they move from their supplier to manufacturer to wholesaler to retailer to consumer. Involves coordinating and integrating these flows both within and among companies.
-Primary users: customers, retailers, partners, suppliers, distributors.
-Primary business benefit: market demand, resources and capacity constraints, real time scheduling.


Sits in the middle of and provides connectivity between two or more software applications. Used for adding extended components to added ERPs.

EAI middleware(Enterprise Application Integration)

A new approach to middleware by packing together commonly used functionality, such as providing prebuilt links to popular enterprise applications--which reduces the time necessary to develop solutions that integrate applications from multiple information.

Knowledge management systems

Supports the capturing, classifying evaluating, retrieving, sharing and use of an organization's "know-how". The objective is to provide context for effective decisions and actions.

Workflow management systems

Facilitates the automation and management of business processes and controls the movement of work through the business process.

Messaging based workflow systems

Sends work assignments through an email system.

Database-based workflow systems

Stores documents in a central location and automatically asks the team members to access the document when it is their turn to edit the document.

Groupware systems

Supports team interactions.

Unstructured collaboration

(information collaboration) Includes document exchange, shared whiteboards, discussion forums, and email.

Structured collaboration

(process collaboration)Involves shared participation in business processes such as workflow in which knowledge is hardcoded as rule.

Content management system

Provides tools to manage the creation, storages, editing, and publication of information in a collaboration environment:
Includes: document management system, digital asset management system, web content management system.

Primary Users of erp-

Accounting, Finance, Logistics, Production.

Primary Business Benefits of erp-

Forecasting, planning, purchasing, material management, warehousing, inventory and distribution.

Collaboration systems-

an IT cased set of tools that supports the work of teams by facilitating the sharing and flow of information.

systems of knowledge managment systems include

Knowledge repositories (databases), expertise tools, E-learning applications, Discussion and chat technologies, and Search and data mining tools.

CMS Marketplace includes-

o Document Management System (DMS)
o Digital Asset Management System (DAM)
o Web Content Management System (WCM)

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