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SCM Ch 4

Terms in this set (12)

Six Sigma process improvement efforts are carried out by project teams consisting of people serving in specialized roles such as a champion, who is
A senior-level executive who "owns" a project and has the authority and resources needed to carry it out
Scatter plot
Graphical representation of the relationship between two variables
Check sheet
Used to record how frequently a certain event occurs
Six Sigma process improvement efforts are carried out by project teams consisting of people serving in specialized roles such as a ______, who is a fully trained Six Sigma expert "with up to 160 hours of training who performs much of the technical analyses required of Six Sigma projects, usually on a full-time basis."
Black belt
Cause-and-effect diagram
Graphical tool used to categorize the possible causes for a particular result
Six Sigma process improvement efforts are carried out by project teams consisting of people serving in specialized roles such as a ______, who is "responsible for Six Sigma strategy, training, mentoring, deployment, and results."
Master black belt
Productivity
A measure of process performance
Process maps identify specific activities that make up the informational, physical, and/or monetary flow of a process and use common symbols such as a _______ which represents a step or activity in the process
Rectangle
A process map
Identifies the specific activities that make up the informational, physical, and/or monetary flow of a process
Mapping
Developing graphic representations of the organizational relationships and/or activities that make up a business process
A development process
Seeks to improve the performance of primary and support processes
In the DMAIC process, the _____ step is to measure the existing process
Second
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