Communicating for Success
Terms in this set (15)
The most important communication you will have with your clients is:
The act of transmitting information, in the form of symbols, gestures, or behaviors, in order to express an idea or concept so that it is satisfactorily understood is known as:
What is the very first thing you should do when meeting a new client?
The best way to understand others is to begin with a firm understanding of:
People who are rude, insensitive, and generally unfeeling are usually:
One of the ways you can participate proactively in your career success is by approaching your employee evaluations sessions:
When bringing issues or problems to your supervisor, or salon manager, it is important to be a:
An important strategy to use when conducting a client consultation is:
What tool can be used to put your clients at ease about your technical abilities?
As you interact and communicate with fellow co-workers, remember to treat everyone with:
In dealing with conflicts that may occur between your co-workers, it is important to:
Ask for specifics
If a client is dissatisfied with the service and you are trying to find out why, what is one of the first steps you should take?
When you help the client select a hairstyle that is reflective of her body shape and entire lifestyle, you are subscribing to the ............... concept.
When conducting a client consultation with a first-time client, how much time should you schedule for the consultation?
When is it appropriate to argue with clients?