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selects and assumes role:


ia assigned ot appointed to role


is a problem-oriented process with similarities to the nursing process


ia a way of behaving: it is the ability to cause others to respond, not because they have to, but b/c they want to

Managers four functions

Planning- What is to be done
Organizing- How it is to be done
Directing- Who is to do it
Controlling- when and how it is to be done

Theories of Management

Traditional (scientific) theory
Behavorial (human-interaction) theory
Systems Theory
Contingency (motivational) theory

Traditional (scientific) theory

high productivity level expected from worker

Behavorial (human-interaction) theory

considers the workers needs

Systems theory

-Decisions are based on how others will be affected
-considering the parts of a system as a whole

contingency(motivational) theory

examines what motivates workers to be productive and effective in completing the work

3 types of management styles

autocratic, democratic, laissez-faire

Autocratic manager

uses an authoritarian approach to direct activities of others

democratic manager

people-oriented and emphasizes effective group functioning

laissez faire manger

maintains a permissive climate with little direction or control exerted

Theories of Leadership

Contingency leadership
Situational leadership
interactional leadership
transactional/transformational leadership

Contingency leadership

leadership flexible enough to address varying situations

situational leadership

situation is analyzed and leadership style is selected that will best address issue

Interactional leadership

development of trust in relationship


one who has a greater focus on vision, defined as the ability to picture some future state and describe it to others so they will begin to share in that vision

Leadership traits

can be learned through education and experience

management and leadership in the 21 century

-changes in health care is altering foundations of nursing practice
-nurses are becoming increasing frustated with nursing care they were taught
-they feel like what they need to do is not possible due to decreased time spent with patients
-leadership is affected by the diverse generations in the workplace

silent or veterans

retiring group of nurses, oldest generation, taught to rely on tried and true and tested ways
-autocratic style of leaders and managers

baby boomers

-largest group of nurses
-care for own children and aging parents
-used technology to be more productive and have more free time
-building careers and invested in organizational loyalty

generation x

-little loyalty
-grew up in information age
-change jobs frequently and stay in a postion as long as it is good for them
-no aspirations of retirement
-they want different employment standards

generation y

-generation "net",
-born 1978-1995
-lots of baby boomers
-individuality, uniqueness, multitask, think fast, extremely creative

generation now

-never lived without internet
-never known a world without immediacy


is having the ability to effect change and influence others


relates to a specific position and the responsibility associated with that postion

legitimate power

is power connected to a position of authority

reward power

comes about bc the individual has the power to provide or withhold rewards

coercive power

is power derived from fear of consequences

expert power

is based on specialized skills, knowledge, or abilities respected by others

reherent power

is power a person has bc others closely identify with that persons personal characteristics, liked and admired by others

information power

is knowledge a person possesses that is needed by others to function effectively
-most abused power

problem solving in management

-compared with nursing process
-not always in a orderly flow
-differentiate amoung fact and opinion
-clearly identify problem and then brainstorm

problem solving and decision making

-decision making requires a clear objective
-both are initatied in the prescence of problem
-deal with the results of the problem

Decision making

valued based

problem solving

scientific process

What influences effect the funtioning of a group?

Leaders philosophy, self-concept, and interpersonal skills

Most effective groups

consistent membership and are highly developed

Challenges of change

change is inevitable
-can withdraw to avoid conflict or go with the change and steer in a postive direction


-resisting change is a natural response
-every change involves adaptation

3 phases of change process

unfreezing, moving refreezing


all of the factors that may cause resistance to change are considered


ppl are recruited to implement the change


when plan is in place and everyone knows what is going on and what to expect

Who initiates change and why?

system-most common reason-what you do is no longer effective
management-changes frequently-new perspective and view regarding how the system operates
patient-when patients arent happen something needs to change

WIIFM principle

whats in it for me?? either take part or be passive

Motivational Strategies for X and Y Generations

-let them know what they do matters
-tell them the truth
-explain why you ask them to do something
-learn their language
-lookout for rewarding oppurtunities
-praise them
-make the workplace fun
-model behavior
-give them tools for the job

motivational statgies for generation now

-look at where they get information
-make message relevant

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