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Chapter 4 Communicating for Success Review
Terms in this set (26)
The ability to understand people is key to operating effectively and central to success and:
relationships are built on mutual respect and:
talk less, listen more
An important aspect of human relations and reflective listening is to:
The act of effectively sharing information between two people, or groups of people, is known as:
portfolio of your work
When servicing a client for the first time, a visual tool to showcase your technical skills is a:
The single most important part of any service that should always be completed before any service is undertaken is the:
After the consultation and service, client formulations and specific techniques should be recorded on the:
Listening to the client and then repeating in your own words what the client is telling you is known as:
Counseling clients on salon maintenance, limitations, and home maintenance commitments needed to keep the best look is called:
repeat in measured, precise terms
During the consultation process, to reiterate everything discussed to the client means to:
never argue and be polite
When handling a schedule conflict with a client, it is recommended to:
honest and tactful
When dealing with difficult or unhappy clients, the best approach to use is to be:
directly and privately
When handling a conflict or problem with a coworker, it is best resolved:
an employee, the correct time to discuss your performance, desires, and progress is during the:
When you help the client select a hairstyle that is reflective of his/her body shape and entire lifestyle, you are subscribing to
the ___________________ concept.
When conducting a client consultation with a first-time client, how much time should you schedule for the consultation?
What is the very first thing you should do when meeting a new client?
absolutely, unquestionably never
When is it appropriate to argue with a client?
As you interact and communicate with fellow coworkers, remember to treat everyone with:
not take sides
In dealing with conflicts that may occur between your coworkers, it is important to
When bringing issues or problems to your supervisor or salon manager, it is important to be:
The best way to understand others is to begin with a firm understanding of:
People who are rude, insensitive, and generally unfeeling are usually__________________________:
the initial greeting
The most important communication you will have with your clients is the:
If a client is dissatisfied with the service and you are trying to find out why, what is one of the first steps you should take?
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