Try Magic Notes and save time.Try it free

Try Magic Notes and save timeCrush your year with the magic of personalized studying.Try it free

12 Steps of Service - The Basics

4.7 (22 reviews)

Get a hint

1. Greet/Welcome The Guest Within 2 minutes

Click the card to flip 👆

1 / 12

1 / 12

Terms in this set (12)

1. Greet/Welcome The Guest Within 2 minutes

Smile and always be warm and inviting
Introduce yourself to the table
Place a beverage napkin on the table
• Offer beverages to the table; suggest specific alcoholic and non-alcoholic beverages
• Repeat your name three times within the first interaction

2. Return Beverages- 2-4 Minutes

Inform guests of daily features
• Be descriptive. Use words like tantalizing, succulent, scrumptious
• Ask if anyone has any questions about the menu
• Suggest an appetizer by name as well as an entrée
• Take the order

3. Place/ Stage the Order - Time Courses Accordingly

• We do not auction food off food - position numbers are mandatory and posted in the kitchen for review.
• Appetizers - 8-12 Minutes
• Salads - 8-12 Minutes
• Entrees 18 - 22 Minutes
• If these times are not being met it is your responsibility to notify a manager.

4. Mark the Table

Make sure there are condiments and utensils for certain food items (ketchup, steak knife, forks). We must always anticipate our guest's needs. Our guests shouldn't have to ask you for anything during their visit.

5. Delivery of Food

Again, we do not auction off food
Serve ladies first, then gentlemen by lowest pivot point number
Ask, "Is there anything I can bring you right now?"