Terms in this set (35)
Special hotel accounts for a company that has established credit with a hotel are called
Which department is the largest in a hotel in terms of people?
The person at a desk in the lobby of a hotel who assists guests with restaurant reservations, directions, tickets to shows and other advice is the
When selling rooms a front desk associate might try to upsell. This means
suggestively selling the features of a larger room, a higher floor or perhaps a better view
Total rooms available divided by the number of rooms occupied is known as
room occupancy percentage
The purpose of revenue management is to
Which of the following is NOT a feature of an energy management system?
Automatic wake-up call functions
An environment that can deliver a complete booking system tied to the hotel's inventory in real time via the Web is called a(n)
Application Service Provider
The Hotel California has 642 rooms and 413 are occupied. The occupancy percentage is:
Global distribution systems were first used by the
If the total rooms occupied are 622 and the total rooms available are 850 then the room occupancy percentage is`
Guest folios are typically managed by
hotel property management system
The daily report preformed by the night auditor contains key operating ratios used by management including
room occupancy percentage
Rack rate is
the highest published rate
The individual responsible for the task of balancing the guests accounts receivables is the
The ultimate responsibility and authority of running a hotel rests with
the general manager
The main advantage of using an electronic door locking system is
record of who enters the room and when
If room revenue is $75,884 and the total number of rooms sold is 662 then average daily rate is
Keying locks, guest and employee identification and ADA compliance falls under
security and loss prevention
Which of the following would NOT be considered a hotel department?
Property management system
Leadership, insuring service of all guest rooms and public areas, operating the department within a budget, and accurate record keeping are all duties of the
Which system can track guest room phone charges?
Call Accounting Systems
The Public Branch Exchange (PBX) represents what?
The telephone system
The area of a hotel most often described as the nerve center or hub of a hotel is the
In house and guest communications in a hotel are managed by
CBX or PBX
The front office, housekeeping, security and communications all fall under what department?
Average daily room rate is
room revenue divided by number of rooms sold
A CRS can provide ________ information for a hotel.
A demand-forecasting technique used to maximize room revenue is known as
Property management systems are designed to assist front office employees in performing functions related to what tasks?
Reservations, rooms and guest account management
Room occupancy percentage or ROP is
total rooms occupied divided by total available rooms
The basic functions of the front office include all of the following EXCEPT:
maintaining sales records
The executive committee of a hotel is
made up of key associates who head major departments
The more common name for a guests account is
The Hotel California has 642 rooms and the room revenue is $84,593. The REV PAR is: