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IS 350 Chapter 1, IS 350 Chapter 2, IS 350 Chapter 3, IS 340 Chapter 4, IS 350 Chapter 5 Quizzes

Terms in this set (66)

What do IT managers need the most to deliver fully on an IT project's value proposition?
-Commitment from the business
-Time
-Resources
-Money
Commitment from the business
Value realization typically happens:
-before technology implementation
-almost never
-during technology implementation
-after technology implementation
after technology implementation
The root cause of high levels of frustration, resistance to change, and low levels of use can generally be traced to:
-poor implementation
-poor technology design
-bad project management
-unclear requirements
poor technology design
What is the best way for organizations to identify and evaluate business and technical opportunities where IT can add value?
-Set up joint business-IT mechanisms
-set up business mechanisms
-set up IT mechanisms
-none of the above
set up joint business-it mechanisms
Traditionally, organizations measured the value of IT by:
-profitability
-integration of systems
-ability to process more transactions per person
-user adoption rates
ability to process ore transactions per person
Which of the following is not an example of IT value proposition?
-cost savings
-increased productivity
-system design
-improved decision-making
system redesign
Selecting the right projects for an organization always involves balancing three fundamental factors including cash, ________, and risk.
-timing
-scope
-resources
-budget
timing
Managers need to realize that it is the interaction of people, __________, and technology that delivers value, not IT alone.
-information
-functions
-business
-processes
information
If IT cannot make the business simpler, value from technology can be offset by:
-decreased workforce
-increased complexity
-increased productivity
-decreased communication
increased complexity
One of the key reasons why organizations fail to recognize the value of IT is due to lack of a well-articulated:
-business plan
-project plan
-alignment plan
-value proposition
value proposition
What is the portfolio approach to project selection?
-Project evaluation based on different criteria
-Standardized criteria for project evaluation
-project evaluation based on cost
-selecting pet projects of executives
project evaluation based on different criteria
Which of the following is not a component of the IT value proposition?
-Selection
-Identification
-Realization
-Conversion
selection
________ is when all stakeholders systematically compare outcomes against expected value and take appropriate actions to achieve benefit.
-conversion
-measurement
-selection
-realization
measurement
In understanding how much value has been realized from an IT investment, it is important to look at:
-How technology was used by employees
-how technology improved services
-how IT and business processes work together
-all of the above
all of the above
Two types of barriers to effective conversion of IT value are:
-technical barriers
-organization barriers
-business barriers
-knowledge barriers
organizational barriers and knowledge barriers
_________ can ensure that business and IT strategies work well together:
-strategic goals
-strategy seminars
-strategic principles
-strategic alignment
strategic alignment
One of the most important distinguishing factors between companies that get high business value from their IT investment and those that don't is that:
-IT managers in high-performing companies take a leadership role in IT decision-making
-IT managers in high-performing companies do not take a leadership role in IT decision-making
-senior managers in high-performing companies do not take a leadership role in IT decision-making
-senior managers in high-performing companies take a leadership role in IT decision-making
senior managers in high-performing companies take a leadership role in IT decision-making
hardware, software, middleware, communications, and data available that affect an organizations capacity to build new capabilities
infrastructure
operationalizes, scales up, or leverages successful strategic experiments or prototypes
Opportunity leverage
small-scale, experimental initiatives designed to test the viability of new concepts or technologies
business opportunities
projects that extend or transform how a company does business
business enabling
help organizations streamline their processes and save substantial amounts of money by eliminating unnecessary or duplicate activities or empowering customers/suppliers to self-manage transactions with a company
business improvements
A sign of effective strategizing is:
-aligning business and strategy only once
-continuous and dynamic synchronization of capabilities
-leading business with IT capabilities
-designing effective business plans
continuous and dynamic synchronization of capabilities
The use of information-processing capabilities to drive down transaction costs to near zero, threatening traditional value propositions and shaving profit margins is an example of?
-tactical goals
-competing on efficiencies
-strategic use of IT
-business value
competing on efficiencies
________ need to take responsibility and leadership in technology investment and implementation.
-business executives
-IT executives
-CEO
-CIO
business executives
One of the perennial problems of strategy for organizations has been:
-poor alignment between business and IT strategies
-setting strategic goals
-expanding scope
-lack of frameworks
poor alignment between business and IT strategies
Most formal IT plans could not support enterprise strategy because they were too focused on:
-Tactical issues
-IT issues
-strategic issues
-business issues
tactical issues
A business model explains:
-business processes
-How different pieces of the business fit together
-business rules
-IT systems
how different pieces of the business fit together
What is the best way to develop capabilities?
-Co-evolve business and IT strategies
-Let IT lead business strategy
-Let business lead IT strategy
-Let both strategies lead simultaneously
Co-evolve business and IT strategies
Identify the two main challenges with respect to fitting a data strategy in an organization:
-Business function
-Organizational Structure
-Data ecosystem
-IT Function
Organizational Structure, Data Ecosystem
__________ provides the basis for developing the processes, standards, and guidelines needed to manage data assets throughout the organization.
-Data policy
-operations
-stewardship
-standards
standards
Delivering the right information to the right person at the right time requires a plan of what an organization wants to accomplish with data and how it proposes to derive business value from it. This can also be called the organization's __________.
-Business strategy
-IT strategy
-Alignment strategy
-Data strategy
data strategy
Specific practices that need to be put in place in order for a strategy to be successful are known as ________.
-Data policy
-operations
-Stewardship
-standards
operations
________ specifically describes the roles and responsibilities associated with data management and distinguishes between business and technical responsibilities.
-data policy
-operations
-stewardship
-standards
stewardship
Email, reports, documents, social media posts are examples of _________ data.
-Structured
-Unstructured
-Organized
-Random
unstructured
Two ways in which an organization can create competitive advantage are:
-Develop new capabilities
-Create a uniquely competitive position
-Develop a future plan
-Create a long term strategy
develop new capabilities, create a uniquely competitive position
_________ enable the organization to develop enterprise-wide solutions, better integrate evolving new technologies, implement partnerships, and create innovative solutions.
-Data Policy
-Operations
-Stewardship
-Standards
Standards
A company that wants to improve its __________ works on ensuring that data consistently means the same thing in everywhere in the organization.
-Data science
-Data policy
-Data governance
-Data integrity
data integrity
________ can provide the necessary direction to both IT and business regarding data strategy and its implementation.
-Decision support systems
-Knowledge management systems
-Data governance councils
-Administrative support
data governance councils
Among challenges of managing new types of data are:
-volume
-variety
-velocity
-All of the above
all of the above
A company's data ecosystem consists of both _______ & _______.
-Data
-Activities utilizing data
-Information systems
-Operations management
data, activities utilizing data
Improving communication between the creators and users of the data, and developing data quality metrics to monitor improvements is an example of improving _______.
-data governance
-data quality
-data ownership
-data sharing
data quality
True of False? Developing an effective data strategy is a journey, not a one-time activity.
true
Unlike traditional strategy that seeks certainty about what to do, digital strategy stresses innovation, experimentation, and __________.
-Exploitation
-Value
-Exploration
-Freedom
Exploration
Which factors are changing the competitive landscape, undermining established business models, and putting pressure on business and IT alike to change rapidly?
-new dynamics and lower barriers to entry
-lower costs and faster delivery
-all of the above
-none of the above
all of the above
A big challenge for IT leaders is that, while they have a good view of the overall organization, they are not experts in it. To overcome this situation, IT leaders must:
-hire experts
-seek broad engagement
-seek verification
-work more hours
seek broad engagement
The role of the______ is among the most important roles for implementing successful digital strategy.
-CEO
-CIO
-CTO
-CDO
CIO
In order to break from traditional cultures and work practices, some organizations are creating separate business entities. This is an example of:
-structural change
-functional change
-physical change
-digital change
digital change
For a retail business, it is best to:
-stay fully physical
-go fully digital
-blend physical and digital
-none of the above
blend physical and digital
One of the unanticipated side-effects of the implementation of a successful digital strategy is:
-less paper
-positive cultural shift for employees
-access to customer data
-more email
positive cultural shift for employees
Digital strategy is different from traditional business and IT strategy.
-True
-False
True
When creating a business strategy, the biggest risk a multichannel business faces is:
-cannibalization
-organizational silos
-value proposition
-unification
organizational silos
_______ is usually the function in IT that is charged with assessing emerging technologies and providing the infrastructure that will support experiments.
-Testing
-Architecture
-Marketing
-Development
architecture
Digital strategy is more long term than traditional strategies.
-true
-false
false
Digital strategy can involve every part of the organization - functions, processes, products, services, data, technology, and employees - as well as partners, suppliers, customers, the value chain, and competitors. Thus, digital strategy is more _________ than traditional strategy.
-robust
-achievable
-sustainable
-complex
complex
Which of the following is NOT an external risk of cloud computing?
-Lack of readiness
-data
-compliance
-suppliers
lack of readiness
Through ________, companies can access the servers, storage, and networking functionality they need on an as-needed basis.
-Business-process-as-a-service (BaaS)
-Software-as-a-service (SaaS)
-Platform-as-a-service (PaaS)
-Infrastructure-as-a-service (IaaS)
Infrastructure-as-a-service (IaaS)
These cloud computing services allow customers to develop, run, and manage Web applications without the complexity of building and maintaining the infrastructure typically associated with them.
-Business-process-as-a-service (BaaS)
-Software-as-a-service (SaaS)
-Platform-as-a-service (PaaS)
-Infrastructure-as-a-service (IaaS)
Platform-as-a-service
IaaS can be leveraged for flexibility and load balancing of computing capabilities because infrastructure is becoming highly ___________.
-expensive
-commoditized
-available
-scarce
commoditized
Operations that are concerned about the risks of _______ cloud sharing can create a private cloud that enables IT capabilities to be delivered internally "as a service" over an intranet and behind their firewall.
-External
-Shared
-Public
-Internal
Public
Cloud computing vendors should be compared on the basis of several parameters such as:
-technology stack
-alignment with requirements
-security and compliance
-all of the above
all of the above
In addition to providing new benefits to users, cloud computing promises:
-radically reduced prices
-increased flexibility
-both a and b
-none of the above
both a and b
Which of the following is NOT an internal risk of cloud computing?
-cost
-governance
-control
-lack of agility
lack of agility
___________ is browser-based and runs in a logical and virtual environment that is automatically upgraded and maintained.
-Business-process-as-a-service (BaaS)
-Software-as-a-service (SaaS)
-Platform-as-a-service (PaaS)
-Infrastructure-as-a-service (IaaS)
Software-as-a-service
One of the worse ways to implement any type of cloud computing is:
-to send a process or a service that is an internal mess to the cloud.
-to avoid use of the cloud
-to outsource all systems to the cloud
-use a public-private hybrid cloud
to send a process or a service that is an internal mess to the cloud
Running employee benefits management, procurement, business travel, and industry-specific processes in the cloud is an example of _________.
-Business-process-as-a-service (BaaS)
-Software-as-a-service (SaaS)
-Platform-as-a-service (PaaS)
-Infrastructure-as-a-service (IaaS)
Business-process-as-a-service
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