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IT Fundamentals - Troubleshooting
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Terms in this set (8)
A form of problem solving, often applied to repair failed products or processes on a machine or a system.
Identify the problem, research possible causes, establish a theory, test the theory, establish a plan to implement the solution, implement the solution, test functionality, document the outcome.
identify the problem
Gather information, duplicate the problem, question users, identify symptoms, determine if anything has changed, approach multiple problems individually.
establish a theory
Question the obvious, consider multiple approaches, divide and conquer.
A disturbance generated by an external source that affects an electrical circuit by electromagnetic induction, electrostatic coupling, or conduction.
The sudden flow of electricity between two electrically charged objects caused by contact, an electrical short, or dielectric breakdown.
A diagnostic mode of a computer operating system. In Windows, safe mode only allows essential system programs and services to start up at boot. It is widely used for removing rogue security software.
single user mode
A mode in which a multiuser computer operating system boots into a single superuser, common on Unix-like systems including macOS and Linux.
THIS SET IS OFTEN IN FOLDERS WITH...
IT Fundamentals - Peripherals
IT Fundamentals - Database Concepts
IT Fundamentals - Database Use
IT Fundamentals - Networking
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