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Principles of Management: 1-9
Terms in this set (229)
Uber's first challenge is managing for competitive advantage. What function of management is most closely related to setting goals to remain competitive?
Uber stores every single ride it has provided and uses this data for other purposes, including surge pricing, driver notices, and so on. To which of the seven challenges to being an exceptional manager is this activity most closely related?
Uber has faced a host of ethical and financial challenges ever since it started in 2011. Which of Mintzberg's roles is most closely related to Uber's senior leadership's responsibility to fix problems the company is facing?
Travis Kalanick is known as an entrepreneur. Based on what you've learned about entrepreneurs, which of the following is most likely true about Kalanick?
He has a high tolerance for ambiguity.
The case mentions that Uber's valuation has recently dropped. If a manager at Uber is tracking the company's performance and comparing it to goals, this person would be performing the ______ managerial function.
When Paul, a new restaurant owner, is determining which products to offer on his menu, he is involved in the management function of planning.
Mintzberg proposed that managers utilize written communication more than verbal communication.
FalseExplanation:A manager relies more on verbal than on written communication. Writing letters, memos, and reports takes time. Most managers in Mintzberg's research tended to get and transmit information through telephone conversations and meetings.
Teresa, a restaurant general manager, carefully watches her restaurant costs by reusing some items that in the past were immediately thrown away. Teresa is an example of a(n) _____ manager.
Efficiency and effectiveness mean using resources—people, money, raw materials, and the like—wisely and cost effectively.
FalseExplanation:To be efficient means to use resources like people, money, and raw materials wisely and cost effectively. To be effective means to achieve results, to make the right decisions, and to successfully carry them out so they achieve the organization's goals.
ABC Manufacturing employs some of the top professionals in its field, and because of their skills and experience, ABC is highly efficient and outperforms its competitors. ABC Manufacturing has a(n) ____ over its competition.
George is developing a new employee schedule for his lawncare service due to the increase in business during the summer. While doing this, George is involved in organizing.
When Jorge meets regularly with his workers to provide encouraging words so that they work hard to achieve the company's goals, he is engaged in the management function of controlling.
The owners of a local restaurant routinely try to develop new menu items and seek better ways of helping their customers; this is an example of
Greg, a supervisor, is known by his managers to be sharp in his decisions and has a good track record of meeting his goals. Greg is a(n) ____ manager.
Mintzberg concluded that managers play three broad types of roles: interpersonal, analytical, and critical.
FalseExplanation:From his observations and other research, Mintzberg concluded that managers play three broad types of roles (or organized sets of behavior): interpersonal, informational, and decisional.
To help maintain a competitive advantage, the emphasis for most companies is on
Robert is a district manager who oversees several store managers in a national chain of restaurants. Robert reports directly to the vice president of stores and marketing, a member of top management. Robert is a middle manager.
How will you close skill gaps between what you feel you possess and what employers perceive you have?
be motivated to learn
The classical management viewpoint emphasized
ways to manage work more efficiently
The Johnsons decided to beautify their home by investing in landscaping. While doing this, they dealt with employees from various departments of the landscaping company, including a sales representative, a designer, the individuals who oversaw and did the work, the office and billing personnel, and also the maintenance personnel. Using the systems perspective, the people required to provide the landscaping services are considered ______.
The managers of a restaurant have decided to utilize the Hawthorne effect to increase productivity, which means using cameras to film employees at work in order to isolate the parts of a job.
FalseThe Hawthorne effect theorized that employees worked harder if they received added attention; if they thought that managers cared about their welfare and that supervisors paid special attention to them.
The father of industrial psychology is ____.
Which of the following is not one of the questions Hamel suggests be asked to identify what are the core beliefs that people have about an organization?
Are the visions of high-level management reflected in this belief?
Clay, a production manager, believes that some of his workers are unhappy with their job, so they are not working as hard as they could be. Which principle should Clay apply?
Hayley, a restaurant manager, has been observing and analyzing the work process of the cooks, servers, and bussers because she would like to increase their productivity. Hayley is engaging in ____ management.
Max Weber believed that a company that is a bureaucracy never achieves a competitive advantage because it is inefficient and is plagued with management problems.
The term learning organization is used to describe organizations in the educational and nonprofit industries.
Behavioral science includes the fields of psychology, marketing, accounting, and geology.
Quantitative management emphasizes the use of accounting to provide the needed internal controls related to inventory
The human relations movement proposed that better human relations could increase worker productivity.
Theory X managers are pessimistic and have a negative view of employees. This type of manager believes that workers are irresponsible, lack ambition, and hate work
Within her company, Nadine utilizes a management style that varies according to the individual and environmental situation, with a strategy for minimizing errors by managing each stage of production. She has also set up a system with inputs, outputs, transformation processes, and feedback. Nadine's management perspective is best described as
Edward feels that inefficiency is the cause of increased costs in his production facility. Therefore, he is interested in making improvements in his factory by utilizing all the components of the facility's system: inputs, outputs, transformational processes, and feedback.
If a company is using a ______ pay structure, then more efficient workers earn higher wages.
After a customer buys a computer or receives service from Tech Geek, a service representative contacts each customer to conduct a survey. The survey information is a form of output.
Total quality management (TQM) is a comprehensive approach led by top management and supported throughout the organization that is dedicated to continuous quality improvement, training, and customer satisfaction.
Abraham Maslow's listing of physiological, safety, love, esteem, and self-actualization needs, and his belief that some of these needs must be satisfied before others, was proposed in his
hierarchy of human needs
Managers in a home improvement company have been having problems with employees starting cliques. To develop more of a team culture, the CEO suggested utilizing Mary Parker Follett's belief: companies should
operate as a community
The triple bottom line represents ______, also known as the ____.
people planet and profit, 3 ps
Evan and Sia Steele are wealthy entrepreneurs who are very interested in helping children who have been abused. What philosophy would they choose to implement?
Siobhan often watches YouTube videos and is on Facebook while at work. She does not think it is an issue as she gets all her work done. After all, it does not cost the company to have her on the Internet, right? Siobhan is
violating corporate internet policies
The system of governing a company so that the interests of corporate owners and other stakeholders are protected is known as corporate governance.
An organization's external stakeholders include
customers, competitors, suppliers, distributors, strategic allies, employee associations, local communities, financial institutions, government regulators, special-interest groups, and the mass media.
A distributor is a person or an organization that helps another company sell its goods and services to customers. Distributors are considered external stakeholders.
Eric, the owner of a struggling business that supplies fresh product to restaurants, is faced with a decision that will mean either the collapse of his business or perhaps the success of his business: Should he fill customer orders for produce with some older produce mixed in with the fresh produce? This will save him enough money to keep going. Eric is faced with an ethical dilemma.
Organizations cannot easily control the macro environment, which includes sociocultural, demographic, political-legal, and international forces.
While setting up their corporation, Hiro and Mea implement a system of governing their organization so that the interests of corporate owners and other stakeholders are protected. Hiro and Mea have set up
A system of corporate governance
An ethical dilemma is a situation
in which you must decide whether to pursue a course of action that may benefit you or your organization but is unethical or even illegal.
Which of the following activities will NOT help you develop ethical behavior?
purchase cheaper products
The board of directors, employees, and owners are the organization's
When individuals or groups are in the process of purchasing a company, this action is known as being a stakeholder.
Jake, the CEO of a large landscaping company, relayed to his staff that the company's goal was to create higher profits and greater efficiency. This will fulfill their corporate social responsibility (CSR).
Employees elect a company's board of directors.
Millennials who came of age during the Great Recession of 2007-2009 are more concerned with
External stakeholders include employees, owners, and the board of director, if there is a board.
A social audit is a systematic assessment of employee happiness within a company.
standards of right and wrong that influence behavior.
______ is the notion that corporations are expected to go above and beyond following the law and making a profit to help society.
corporate social responsibility
The global village refers to the "shrinking" of time and space as air travel and the electronic media have made it easier for people worldwide to communicate with one another.
___ is the trend of the world economy toward becoming a more interdependent system
Maquiladoras are foreign-owned manufacturing plants allowed to operate in Mexico with special privileges in return for employing Mexican citizens.
The American research committee that promoted one world government and one world economy was known as the GLOBE project.
The world is becoming one market instead of many national ones.
Mark, a retired doctor, is interested in starting an international nonprofit organization that will include doctors and other medical professionals who travel to low-income areas in the United States and internationally to assist with medical needs and open hospitals. Mark's organization is an example of a multinational organization.
During the annual planning meeting, Anastasia, president of a Fortune 500 company, discussed with the upper management the strategic goal of expanding company operations across the globe. This long-term vision by Anastasia is an example of e-commerce.
The Foreign Corrupt Practices Act makes it illegal for employees of U.S. companies to make "questionable" or "dubious" contributions to political decision makers in foreign nations.
A multinational corporation is a(n)
business firm with operation in several countries.
Quilt and Dye Fabrics buys products for its customers from over 30 countries. Quilt and Dye Fabrics is an example of a company that
Franchising allows companies to pay a fee plus a percentage of the profits in return for using a company's name and assistance with management, marketing, and the training of managers and nonmanagement employees.
Central American farmers sell their produce to American customers at a price that is above the price charged by American companies to increase the price of the American products—this is an example of dumping.
Tito, the owner of a shoe factory in Panama, is unhappy due to a tax that the U.S. government has implemented on shoes exported from Panama into the United States. The U.S. government says it has imposed the tax in order to protect U.S. shoe companies. This tax is an example of a tariff.
Managers who believe that their native country, culture, language, and behavior are superior to all others are ____ managers.
Quality Builders, a home builder in the United States, makes use of many suppliers to provide quality products in the homes it builds, such as a roofer in the same city and Belize International in Guatemala, which provides some of the highest-quality cabinets available. ______ is the use of outside suppliers to help the contractor build homes for customers.
Jameson's Furniture in Tennessee produces high-quality furniture and ships its products to customers in over 40 countries. Jameson's Furniture is ______ its products.
The shared set of beliefs, values, knowledge, and patterns of behavior common to its people is a nation's
Jason and his wife are expecting their first child this week, but Jason had to attend a very important meeting in Quebec. While in Quebec, Jason was able to check his phone for text messages every hour, and as soon as his wife went into labor, he was able to return home in less than six hours. How was this possible?
he bought into the notion of the global village
The United States has prohibited the import of products from Iran due to the political situation in that nation. This complete ban is an example of a(n)
Stephanie, a recent college graduate in computer programming, is interested in several positions with global companies because she knows that working in other countries exhibits ____ to potential employers, according to management recruiters.
McAllister's Fruit Farm is one of several stores in the county where customers can purchase locally grown fruits and vegetables. However, Mrs. McAllister also offers weekly workshops in her store on topics such as canning, healthy eating, and how to grow a garden, which no other store in the county does. By offering these unique workshops, the McAllisters are engaging in strategic positioning.
An organization's vision statement states _____. For example, the Cleveland Clinic's vision statement says that it "strives to be the world's leader in patient experience, clinical outcomes, research, and education."
what the company wants to become, where it wants to go strategically
Kendall's Home Decorators believes that the demand for its services will expand greatly because a real-estate developer has just purchased 100 acres in town. The developer is planning to build 1,000 condominium units on the property. The managers of Kendall's Home Decorators are making a projection for the future, also known as a
Adam, the owner of The Toy Box (a toy store), has chosen his products carefully. They are all handmade of wood; none are cheap games made of cardboard and paper. He knows he will be selling his toys to both adults and children; for example, his expensive chess and backgammon sets are quite expensive because the board and pieces are all made of wood by local artists and craftsmen. He knows that his customer base will not include parents who are looking for an inexpensive toy for their children or to give as a birthday gift; there is another store in town that offers mass-produced games. As part of his marketing outreach, Adam offers "game nights" where he sets up game boards and invites local teens and adults to take part in light-hearted competitions, where the winners receive a 10 percent discount to a game at the Toy Box. All of Adam's activities are aimed at giving Adam a sustainable competitive advantage through
blue ocean strategy.
Strategic position emerges from three sources:
(1) few needs, many customers; (2) broad needs, few customers; and (3) broad needs, many customers.
Strategic positioning involves performing the same activities as rivals in a similar way, but at a lower cost.
Paige and Parker are writing their values statement for their new consignment shop, Then & Now. Because they want their employees and business to grow and reach goals, Then & Now's values statement should be positive and inspiring, describing what the organization stands for and its core priorities.
In Dr. De Bono's Six Thinking Hats, the Red Hat concentrates on positivity and optimism.
Stars are _____, according to the BCG matrix. Stars have included Apple and the diamond company DeBeers.
organizations with high growth and high market share which are definite keepers
Many customers have visited Patty's Diner for decades because of the diner's friendly service. Most customers feel that Patty's is the friendliest placed around. In a SWOT analysis, the friendly service at Patty's is an example of a company
Several studies found that strategic planning does not benefit smaller companies, as they very seldom see improvements in financial performance from this type of planning.
Jim and his partner are studying the strengths and weaknesses of their construction business, Open Concept Construction, as well as researching the opportunities and threats in the external environment. Jim and his partner are conducting a
An offensive strategy is a grand strategy that involves reduction in the organization's efforts. For example, some large publishers are no longer publishing children's books because they are too expensive to produce and distribute, and because the profit margins are too low to justify the investment.
Hunter, who is starting a painting business, plans to write down the purpose of his painting business and his company's reason for being. Hunter is writing his
Strategy formulation is the process of choosing among different strategies and altering them to best fit the organization's needs.
The owners of a computer repair shop want to better formulate strategies, so they are doing a SWOT analysis to understand the strengths and weaknesses within their company and the opportunities and threats of the external environment. These are some of the benefits of doing a SWOT analysis.
Strategy implementation is putting strategic plans into effect, which means dealing with roadblocks within the organization's structure and culture and seeing if the right people and control systems are available to execute the plans.
A stability strategy is a grand strategy that involves little or no significant organizational change. For example, Forever and Ever is a jewelry store that sells only one type of item: engagement and wedding rings. The management of Forever and Ever does not plan to branch out into selling different types of jewelry; the company has a reputation for being the go-to store to purchase wedding rings, and it plans to maintain that strategy.
To help with hiring decisions during peak seasons and holidays, Cards for All Seasons uses time-series forecasts, like sales from last Valentine's Day and Christmas, to predict future sales based on patterns of historical data. Cards for All Seasons is making use of
During a management workshop, Gerald, the HR manager, spoke about making decisions related to firing an employee. He said, "I have several rules of thumb that I use to make a decision. First, I ask if it's legal and then if it's ethical." He then laid out several other steps he uses in the decision-making process related to firing. Gerald's "rules of thumb" are also known as heuristics.
Stores of data that are so vast that conventional database management systems cannot handle them, and very sophisticated analysis software and supercomputing-level hardware are required, are known as ____. These data include not only data in corporate databases but also web-browsing data trails, social network communications, sensor data, and surveillance data.
Kenneth, the plant manager, was talking with another manager about Brendan, the lead engineer in the corporate R & D department. Kenneth remarked, "Brendan is so bright, and he is an expert in designing products. But like so many experts, he can't imagine what it's like to be as ignorant as the rest of us. I think at times, he cannot see things from an outsider's perspective." Brendan is suffering from
the curse of knowledge
A local university is facing some tough decisions, so they are using the decision tree, which contains individuals, websites, and organizations that specialize in handling sensitive and difficult decisions.
Dynamic Apps is an organization specializing in highly specialized technology software, but it found that its original business idea is not working. Rather than failing as a company, it chose a new direction and rewrote its business plan. Dynamic Apps is an example of how managers need to think and act as if their organization is an unfinished, changeable prototype that won't be ruined by dangerous new ideas.
A ____ is a graph of decisions and their possible consequences.
Cynthia, the human resources manager, has significant experience handling ethical issues in the workplace. Over the years she has received extensive training in matters of workplace ethics. Due to Cynthia's legal background (she is a member of the local bar association), the management of her company rely on Cynthia to assist them with legal issues, especially with ethical dilemmas. The ideal role for Cynthia within the organization is
Research shows that most managers have characteristics that fall into two or three decision-making styles, and that decision-making styles vary across occupations, job level, and countries.
Being aware of your decision-making style does not really help you determine your strengths and weaknesses as a decision maker, but it can help you understand when a decision needs to be made.
Evidence-based management includes treating your organization as a finished prototype.
Omar, who works as a waiter in a top restaurant in Manhattan, likes the fast pace of his work and the fact that things are always changing there. Omar can be said to
have a high tolerance for ambiguity.
_____ is the process of analyzing the underlying causes.
A logic manager is someone trained about matters of ethics in the workplace.
To reduce the escalation of commitment, Shannon, the CEO, allows herself to be very influenced by the way a problem with her team is presented to her.
Two advantages of decentralization are that (1) managers are encouraged to not solve their own problems, but rather to ask for assistance as soon as possible, and (2) decisions are made more slowly because they are discussed at a higher level of management.
A hierarchy culture has an internal focus; it values ____ over flexibility.
stability and control
Frank is a CPA who became interested in helping adults in some of the poorer neighborhoods file their taxes. He plans to start a tax filing center in a low-income area to help residents file their taxes at no cost. Frank's center is an example of a(n)
non profit organization
A corporate culture is a defined set of shared, taken-for-granted implicit assumptions that a group holds and that determines how it perceives, thinks about, and reacts to its various environments.
Optimistic people attempt to change or influence a decision or they adapt and move on.
Max, an employee for a government shipping contractor, likes the strict culture that he finds with Trask Industries, which supplies equipment parts to several naval bases. There is very little focus on the external environment and little company flexibility due to the type of customers that Trask serves. Because the product it sells needs little improvement and there is virtually no competition, Trask Industries takes few risks. Trask Industries is an example of an adhocracy culture.
A company dress code and award ceremonies would be part of
According to Chester I. Barnard, an organization is made up of at least one person who strives daily to achieve the organization's goals.
_______ is the arrangement of having discrete parts of a task done by different people.
A division of labor
Imani, the CEO of Dynamic Health, wants managers and employees to instruct each other about the organization's chosen values and beliefs. Imani wants to embed the company culture throughout. Which of the following would be encouraged by Imani?
George tells a story about a time when the company was first starting out and how the employees banded together.
________ is a control mechanism for making sure the right people do the right things at the right time.
A hierarchy of authority
The chain of command is also known as the
Bridget, the youngest owner of a family-owned restaurant, wants to make sure her company's culture is embedded in their organization. In a recent tradeshow workshop, she learned that she can do this by having company rites and rituals, continuing to tell stories about company legends, and being a role model to her employees.
In an organic organization, tasks and rules are clearly specified.
A(n) ______ is a system of consciously coordinated activities or forces of two or more people
Espoused values are
explicitly stated values and norms preferred by an organization.
The IT network that allows for the movement of organizational information within that company is known as the organizational structure.
Mutual-benefit organizations are voluntary collectives whose purpose is to advance members' interests, while nonprofit organizations are formed to offer services to some clients, not to make a profit.
When managers and employees within the same department are brought together in cross-functional teams to solve particular problems, their company is using a team-based design.
Salaried executive, administrative, and professional employees are exempt from ______ rules.
Fair Labor Standards Act
Technology-enhanced learning is usually a form of
Which of the following is NOT true about drug and alcohol tests?
Job applicants can be tested selectively.
When the two newly hired analysts compared notes, they found that their interviews had been quite different. Each was long and involved, but the content of the questions varied based on previous employment and education. Why would the interviews have been so different?
They were unstructured interviews.
For Xiomara's end-of-year performance appraisal, her supervisor solicited feedback from three of Xiomara's coworkers, the manager of the customer-service department, several of Xiomara's clients, and even a few employees in other departments with whom she worked recently. Xiomara's performance appraisal is an example of an employee survey.
_____ is the set of processes and managerial behaviors that involve defining, monitoring, measuring, evaluating, and providing consequences for performance expectations.
The question "What was the best idea you ever sold to a supervisor, teacher, peer, or subordinate?" would be used in which type of interview situation?
Onboarding programs help employees to integrate and transition to new jobs by making them familiar with corporate policies, procedures, cultures, and politics by clarifying work-role expectations and responsibilities.
In sexual harassment, the harasser may be a(n) outsider, coworker, supervisor, or someone of the same sex.
Arbitration is the process in which a neutral third party, a mediator, listens to both sides in a dispute, makes suggestions, and encourages them to agree on a solution.
Workers who face discrimination in their jobs in the United States are best protected by ______ legislation.
Equal Employment Opportunity Commission (EEOC)
Which of the following are NOT parts of compensation?
annual performance reviews
After 20 years on the job, Melanie retired. For several different reasons, the company decided not to replace Melanie with someone else. This is an example of turnover for a company.
Before applying for a job as a contracts analyst, Diego read the job analysis for the available position. This document indicated that the responsible employee reviews contracts for technical accuracy and completeness, and tracks invoices against the executed contracts.
In two-tier wage contracts, veteran employees are paid less or receive fewer benefits than new employees.
______ consists of the activities that managers perform to plan for, attract, develop, and retain an effective workforce.
Human resource management
Employers must consider an employment test's ______, meaning whether or not it measures what it purports to measure and is free of bias.
Applications, résumés, interviews, and employment tests are all ______ tools.
Benefits account for about one-third of compensation costs.
When a company improves the packaging of its product, it is introducing a radically innovative change.
A product innovation is a change in the way a product or service is conceived, manufactured, or disseminated.
Which of the following is NOT a recommended way to manage innovation and change?
Prevent failure at all cost.
OD intervention strategies that are successful in one country are highly likely to be successfully applied in other countries.
Employees resist change for all the following reasons EXCEPT
faith in change agent's intentions
Adaptive change is the introduction of a practice that is new to the organization.
Resistance to organizational change is considered to be the interaction of three causes: employee characteristics, change agent characteristics, and
the change agent- employee relationship
Disruptive innovation is a process by which a product or service takes root initially in simple applications at the bottom of a market and then relentlessly moves up market, eventually displacing established competitors.
The systems model of change consists of three parts: inputs, target elements of change, and outputs.
o explain how to initiate, manage, and stabilize planned change, Kurt Lewin developed a model with three stages. Choose the correct three.
unfreeze, change, and refreeze
The organizational development (OD) process has three steps: ___________, accompanied by feedback.
diagnosis, intervention, and evaluation
In the ______ stage of Kurt Lewin's change model, managers try to instill in employees the motivation to change, encouraging them to let go of behaviors that are resistant to innovation.
_____ is the intervention phase of the OD process.
When a grocery store chain adopts a new practice of its competitors by staying open 24 hours a day, requiring employees to work flexible schedules, it is implementing a(n) ______ change.
Kylie has been practicing repeating phrases such as, "I know I don't wear the latest fashions, but I am comfortable. Surely others feel like I do." Her boss has also told her to consider meditation as it can help her practice these
Organizational development managers and consultants follow a moving vehicle model.
A __________ is a consultant with a background in behavioral sciences who can be a catalyst in helping organizations deal with old problems in new ways.
Which of the following is NOT a current trend in the contemporary world?
spending on health and wellness is decreasing
Which of the following is NOT a supertrend affecting the future of business?
Managers are thinking in terms of mass markets—mass communication, mass behavior, and mass values.
Improvement innovations refer to the invention of breakthrough products or services that don't exist yet and that are aimed at creating brand-new markets and customers
Empathy and organizational intuition are a part of which emotional intelligence (EI) trait?
"I'm going to buy a Ford to support the U.S. auto industry" is an example of which component of attitude?
What is the last step of the perceptual process?
interpretation and evaluation
A person who scores high on the conscientiousness dimension is typically dependable, persistent, and oriented toward achievement.
Because internals seem to have a greater belief that their actions have a direct effect on the consequences of that action, they likely would prefer and respond more productively to incentives such as merit pay or sales commissions.
All of the following are informal aspects of the workplace EXCEPT
Noah is more apt to point out all the reasons why something won't work, yet he rarely poses any solutions. This can go on for days at a time. As his manager, you are working with him to accept developmental feedback. Why might this be challenging?
He is a complainer.
Thought is the process of interpreting and understanding one's environment.
Because Fiona is not influenced by merit pay or sales commissions and she performs better in a highly structured job, Fiona has
external locus of control
The metaphor for an invisible barrier preventing women and minorities from being promoted to top executive jobs is the steel curtain.
Low self-efficacy is associated with learned helplessness, the debilitating lack of faith in one's ability to control one's environment.
Undocumented immigrants make up about 20 percent of the U.S. workforce.
Gestures such as constructive statements about the department, expression of personal interest in the work of others, suggestions for improvement, training of new people, the caring for organizational property, and punctuality and attendance well beyond standard or enforceable levels are examples of organizational citizenship behaviors.
Research reveals that emotional people tend to be more satisfied with their jobs, committed to their employer, and produce more work than conscientious individuals.
____________ is(are) defined as those stable psychological and behavioral attributes that give you your identity.
A person's emotional stability refers to how intellectual, imaginative, curious, and broad-minded he or she is.
In general, job satisfaction today is at an impressively high 89 percent.
Role ambiguity occurs when a job description and criteria for promotion are vague.
When much of her work was automated with a new computerized system, Louisa became unsure of her ability to do her job. Melody, her boss, has been mentoring her to improve her
When physically attractive people are also assumed to be smarter and nicer, which perception distortion has occurred?
According to Maslow's hierarchy of needs, taking a sabbatical leave to further personal growth is an example of the self-actualization need.
Assuming they have choices, people will make the choice that promises them the greatest reward if they think they can get it.
All of the following are contextual factors in the integrated model of motivation EXCEPT
______ proposed people were driven by the three innate needs of competence, autonomy, and relatedness.
Deci and Ryan's self-determination theory
According to equity theory, which type of justice reflects the perceived fairness of how resources and rewards are distributed or allocated?
Autonomy describes the extent to which a job allows an employee to make choices about scheduling different tasks and deciding how to perform them.
Reinforcement theory attempts to explain behavior change by suggesting that behavior with negative consequences tends to be repeated, whereas behavior with positive consequences tends not to be repeated.
Margot enjoys reading to the Kindergarten class at the local elementary school and tutoring math in the third-grade class. She is also a Girl Scout leader with a small group from the same school. How would you describe the feeling she receives from these activities?
Using the SMART framework is a helpful way to state your Wildly Important Goal.
________ is NOT included in the four major perspectives on motivation.
Most workers rate monetary benefits higher than they rate having a caring boss.
Which of the following is a motivating factor according to Herzberg's two-factor theory?
the work itself
According to Victor Vroom, the three primary elements that determine how willing an employee is to work hard at tasks important to an organization are
expectancy, instrumentality, and valence.
There are two different approaches to job design. The traditional approach to job design is to fit people to the jobs; the modern way is to fit the jobs to the people.
Job enlargement enables workers to focus on doing more of the same task to increase productivity.
When one department store authorized thousands of its sales clerks to handle functions normally reserved for store managers, such as handling merchandise-return problems and approving customers' checks, they gave them more responsibility, a job _________ technique
According to ______ theory, competence, autonomy, and relatedness are the primary motivations for behavior.
The goal-setting theory suggests that employees can be motivated by goals that are specific and challenging, but achievable.
According to the integrated model, motivation is affected by both personal factors and ________ ones.
According to expectancy theory, your ______ is low if you don't think a bonus or raise is going to be big enough to justify working evenings and weekends.
Team composition reflects the collection of jobs, personalities, values, knowledge, experience, and skills of team members.
The result of too much conflict in the workplace is usually indolence.
Which of the following is most important for the team leader to encourage during the storming stage of group and team development?
voicing of disagreements
Personality conflict is defined as interpersonal opposition based on personal dislike or disagreement.
Although ______ are typically unwritten and seldom discussed openly, they have a powerful influence on group and organizational behavior
Conflict is a perfectly normal state of affairs.
A committee investigating the impacts of health care reform on the organization is an example of a(n)
Collaboration and teamwork are the same thing.
For a manager, building an effective team requires work, but the payoff is
a stronger, better-performing work unit
Members of a group that are asking "What's next?" are in the performing stage of team development.
A ________ could be a collection of five employees who are studying industry pay scales, with the goal of making recommendations for adjusting pay grades within their company.
Trust in the workplace is based on authority and control.
Studies have shown that about 70 percent of workplace learning is informal.
Kendall frequently requests meetings between her team and counterparts in San Bernardino. She often spots issues that will affect both groups and wants to work openly on coordination so there are no surprises for anyone. How would you describe the role Kendall plays?
she is playing a task role
Devil's advocacy and the dialectic method are forms of programmed conflict designed to elicit different opinions without inciting people's personal feelings.
In ______ teams, there is an expectation of increased productivity and quality of work life because employees are delegated greater authority and granted increased autonomy.
Today, teamwork is considered the cornerstone of future management.
In adjourning, conflicts are resolved, close relationships develop, and unity and harmony emerge.
________ is the final stage of group and team development.
According to Tuckman's five-stage model of group and team development, what is the second stage in the process?
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