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Terms in this set (869)

a. Provide to potential clients clear, accurate, and complete information about training, education, experience, credentials, and limitations, as well as any possible fees and areas of potential conflict of interest;
b. Inform clients about the limits of their scope of practice and advise clients strictly within their defined area of proficiency;
c. Develop clear and achievable expectations with the client to encourage a strong working relationship and productive advocacy;
d. Obtain, maintain, and protect the privacy of any and all medical records required to serve the client's needs, sharing them with the client and anyone designated by the client;
e. Abide by all relevant laws and regulations related to confidentiality of medical and identity information
including, but not limited to, HIPAA;
f. Avoid making any decision for, or on behalf of, a client;
g. Avoid diagnosing or prescribing any medical/mental health treatment for clients, even if the advocate has additional licensure or training;
h. Refer clients to qualified alternate professionals if a client's needs are outside the scope of the advocate's knowledge or training;
i. Adhere at all times to the Ethical Standards defined by the Patient Advocate Certification Board (PACB);
j. Provide a written service agreement to each guarantor and client, both paid and pro bono, that clearly sets forth the nature and scope of services, fee schedule, terms, projected length of the relationship, and the criteria for appropriate termination of the relationship.
a. Treat clients fairly regardless of age, race, religious/spiritual practice, culture, ethnicity, sexual orientation or gender identity, and immigration status;
b. Promote equitable access to appropriate and safe health care and treatment;
c. Offer continuous client-centered services that represent the best interests of the client, as determined by
that client (or a legal healthcare proxy);
d. Foster self-determination and client engagement, treating the client with respect and compassion in all
interactions;
e. Respect the right of clients to make their own decisions.
f. Provide clients with information and resources to facilitate informed decision-making regarding care and treatment, including palliative and end-of-life care;
g. Assist clients in understanding care and treatment options, including potential risks, benefits, and available alternatives;
h. Convey relevant medical history, statutory patients' rights, and possible care options to any legally designated surrogate, as authorized by the client, including personal conversations in which the client may have expressed certain wishes that might guide informed decisions;
i. Understand and apply current and appropriate laws, documents, and approaches (e.g., the national
standards for Culturally and Linguistically Appropriate Services (CLAS); Beauchamp and Childress' Four Principles of Biomedical Ethics; or state and/or institutional statements of Patient Rights) to protect client's rights and choices;
j. Educate clients about important decision-related healthcare documents which may include, but are not limited to: Durable Power of Attorney for Healthcare, Durable Power of Attorney for Financial Affairs,
Advance Directives, Living Wills, Do Not Resuscitate orders (both in-hospital and out-of-hospital), and similar documents. Encourage clients to complete and save such documents, as appropriate.
Advocates shall treat all clients with compassion and respect. They will honor their clients' personal values concerning care and the right to be involved in all decisions that affect their care. Advocates
uphold and respect all patients' rights by promoting recognition of existing statutory rights and supporting the rights of disenfranchised people and communities to receive fair and equal treatment.
Advocates are dedicated to promoting their clients' right to exercise autonomous decision making and meaningful informed consent. They strive to ensure that their clients are fully aware of and understand all care and treatment options, including potential risks, benefits, and available
alternatives (Western, traditional, alternative, complementary, integrative or others). Advocates will attempt to provide clients with complete information to facilitate informed decision making.

Advocates respect their clients' dignity and the freedom to make decisions grounded in each individual's cultural, spiritual, and ethical context. An advocate's role is to ensure that a client's wishes, if known, are the guiding force behind decisions affecting medical care and the withholding of care.

In the event that a legally-designated surrogate becomes a client's decision-making agent, an advocate is encouraged to faithfully convey to the surrogate the client's relevant medical history, as necessary, as well as any personal conversations in which the client may have expressed certain wishes to the advocate.

Advocates shall encourage clients to complete necessary documentation as appropriate: e.g., Durable Power of Attorney for Healthcare; Durable Power of Attorney for Financial Affairs; Advance Directives.
Advocates shall...
1. treat all clients with compassion and respect
2. honor their clients' personal values concerning
care and the right to be involved in all decisions
that affect their care.
3. uphold and respect all patients' rights by...
promoting recognition of existing statutory
rights and
supporting the rights of disenfranchised people
and communities to receive fair and equal
treatment.
4. dedicated to promoting their clients' right to exercise autonomous decision making and meaningful informed consent
5. strive to ensure that their clients are fully aware of and understand all care and treatment options, including...
potential risks
benefits
available alternatives
Western, traditional, alternative,
complementary, integrative or others).
6. attempt to provide clients with complete information to
facilitate informed decision making.
respect their clients' dignity and the freedom to
make decisions grounded in each individual's
cultural
spiritual
ethical context

DUTY TO: ensure that a client's wishes, if known, are the guiding force behind decisions affecting medical care and the withholding of care. In the event that a legally-designated surrogate becomes a client's decision-making agent, an advocate is encouraged to faithfully convey to the surrogate the client's relevant medical history, as necessary, as well as any personal conversations in which the client may have expressed certain wishes to the advocate.

Advocates shall encourage clients to complete necessary documentation as appropriate:
Durable Power of Attorney for Healthcare;
Durable Power of Attorney for Financial Affairs;
Advance Directives.