20 terms

Intellectual capital-Group

BUS-465
STUDY
PLAY
Knowledge economy
an economy where wealth is created through the effective management of knowledge workers.
Intellectual capital
including assets such as reputation, employee loyalty and commitment, customer relationships, experience and skills of employees.
Human capital
the individual capabilities, knowledge and skills, of a companys employees and managers.
Social capital
the network of friendships and working relationships between people inside and outside the organization.
Explicit knowledge
knowledge that is documented and easily reproduced.
Tacit knowledge
knowledge that is based on the employee experiences.
Unification lever
making people more willing to collaborate by crafting compelling common goals.
People lever
marking people more willing to collaborate by getting the right people on the correct projects.
Groupthink
a tendency in an organization for individuals not to question shared beliefs.
Social network analysis
analysis of the pattern social interactions among individuals.
Technology to leverage human capital
improved communications, ideas, and teamwork, codification of knowledge, databases and integration of internal processes
Electronic teams
a team of individuals that complete tasks through email.
Human capital objective
match person with the work, recruiting, development, motivation.
Recruiting
attraction and retention, want people to have the right attitude, check past behavior.
Development
training at all levels, active management involvement at all levels, monitoring, tracking, evaluation.
Motivation
identify with mission and values, environment must have personal satisfaction, and extrinsic and intrinsic rewards.
Business unit level
integrate primary and support activities in the value chain.
Corporate level
creating value by working across business unit.
International level
to achieve economies of scaled and adapt to local markets.
Internet strategy
lower costs and improve customer service.
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