an economy where wealth is created through the effective management of knowledge workers.
including assets such as reputation, employee loyalty and commitment, customer relationships, experience and skills of employees.
the individual capabilities, knowledge and skills, of a companys employees and managers.
the network of friendships and working relationships between people inside and outside the organization.
knowledge that is documented and easily reproduced.
knowledge that is based on the employee experiences.
making people more willing to collaborate by crafting compelling common goals.
marking people more willing to collaborate by getting the right people on the correct projects.
a tendency in an organization for individuals not to question shared beliefs.
Social network analysis
analysis of the pattern social interactions among individuals.
Technology to leverage human capital
improved communications, ideas, and teamwork, codification of knowledge, databases and integration of internal processes
a team of individuals that complete tasks through email.
Human capital objective
match person with the work, recruiting, development, motivation.
attraction and retention, want people to have the right attitude, check past behavior.
training at all levels, active management involvement at all levels, monitoring, tracking, evaluation.
identify with mission and values, environment must have personal satisfaction, and extrinsic and intrinsic rewards.
Business unit level
integrate primary and support activities in the value chain.
creating value by working across business unit.
to achieve economies of scaled and adapt to local markets.
lower costs and improve customer service.
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