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4 Written questions

4 Multiple choice questions

  1. the end result of activity
  2. measure variables that influence future profitability
    • Cost per passenger mile (airlines)
    • Inventory turnover ratio (retail)
    • Customer satisfaction
  3. the present value of the anticipated future streams of cash flows from the business plus the value of the company if liquidated
  4. measures the difference between the pre-strategy and post-strategy values for the business

4 True/False questions

  1. Appropriate Measuresthe end result of activity


  2. Input controlsemphasize resources


  3. Behavior controlsspecify how something is done through policies, rules, standard operating procedures and orders from supervisors; sales quota


  4. Output controlsemphasize resources