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4 Written questions

4 Multiple choice questions

  1. combines financial measures that tell results of actions already taken with operational measures on customer satisfaction, internal processes and the corporation's innovation and improvement activities
    • Financial
    • Customer
    • Internal business perspective
    • Innovation and learning
  2. the end result of activity
  3. specify what is to be accomplished by focusing on the end result
  4. measures the difference between the market value of a corporation and the capital contributed by shareholders and lenders
    • Measures the stock market's estimate of the net present value of a firm's past and expected capital investment projects

4 True/False questions

  1. Input controlsspecify what is to be accomplished by focusing on the end result


  2. Enterprise Risk ManagementManagement a corporate-wide, integrated process for managing uncertainties that could negatively or positively influence the achievement of objectives
    1.Identify the risks using scenario analysis, brainstorming, or performing risk assessments
    2.Rank the risks, using some scale of impact and likelihood
    3.Measure the risks using some agreed-upon standard


  3. EVAafter tax income-total annual cost of capital


  4. Behavior controlsmeasure variables that influence future profitability
    • Cost per passenger mile (airlines)
    • Inventory turnover ratio (retail)
    • Customer satisfaction