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4 Written questions

4 Multiple choice questions

  1. measure variables that influence future profitability
    • Cost per passenger mile (airlines)
    • Inventory turnover ratio (retail)
    • Customer satisfaction
  2. emphasize resources
  3. the present value of the anticipated future streams of cash flows from the business plus the value of the company if liquidated
  4. measures the difference between the market value of a corporation and the capital contributed by shareholders and lenders
    • Measures the stock market's estimate of the net present value of a firm's past and expected capital investment projects

4 True/False questions

  1. Balanced score cardcombines financial measures that tell results of actions already taken with operational measures on customer satisfaction, internal processes and the corporation's innovation and improvement activities
    • Financial
    • Customer
    • Internal business perspective
    • Innovation and learning

          

  2. Economic Value Added (EVA)measures the difference between the market value of a corporation and the capital contributed by shareholders and lenders
    • Measures the stock market's estimate of the net present value of a firm's past and expected capital investment projects

          

  3. Performanceafter tax income-total annual cost of capital

          

  4. Behavior controlsmeasure variables that influence future profitability
    • Cost per passenger mile (airlines)
    • Inventory turnover ratio (retail)
    • Customer satisfaction