NAME

Question types


Start with


Question limit

of 42 available terms

Advertisement Upgrade to remove ads
Print test

5 Written questions

5 Matching questions

  1. centrality
  2. expert power
  3. coercive power
  4. power
  5. preparation
  1. a a form of organizational power based on the ability to hand out punishment.
  2. b a form of personal power based on expertise or knowledge.
  3. c represents how important a person's job is and how many people depend on that person to accomplish their tasks.
  4. d the ability to influence the behavior of others and resist unwanted influence in return.
  5. e the first stage of the negotiation process, during which each party determines its goals for the negotiation.

5 Multiple choice questions

  1. is the degree to which managers have the right to make decisions on their own.
  2. a form of personal power based on the attractiveness and charisma of the leader.
  3. involves win-lose negotiating over a "fixed-pie" of resources.
  4. (high assertiveness, high cooperation) occurs when both parties work together to maximize outcomes.
  5. requires a third party to facilitate the dispute resolution process, though this third party has no formal authority to dictate a solution.

5 True/False questions

  1. rational persuasion(high assertiveness, high cooperation) occurs when both parties work together to maximize outcomes.

          

  2. apprisingoccurs when the requestor clearly explains why performing the request will benefit the target personally.

          

  3. legitimate powera form of personal power based on expertise or knowledge.

          

  4. compromise(moderate assertiveness, moderate cooperation) occurs when conflict is resolved through give-and-take concessions.

          

  5. collaborationseen as both a conflict resolution style and an influence tactic whereby both parties work together to maximize outcomes.

          

Create Study Set