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IT 1600 TestOut Operational Procedures
Terms in this set (20)
What is your top priority when responding to emergencies and hazardous situations?
Ensure the safety of people in the area
You work at the IT Help Desk in your company. An employee calls to report a problem with her workstation and a service ticket is assigned to you. You respond to the service ticket immediately and arrive at the employee's workstation within minutes; however, when you begin speaking to her, you can't understand what she is saying because she is speaking Spanish, and you do not understand Spanish. What should you do?
Find an interpreter
A new laptop was delivered to your home and left on the porch while you were at work. It is very cold outside, and you don't know how long it has been there. You unpack the computer and would like to know if it is working properly.
Which of the following is the BEST action to take?
Let the computer warm up to room temperature before turning it on
You have configured your Windows systems to automatically back up user data every night at midnight. You also take a system image backup once per month.
What else should you do to ensure that you are protected from data loss? (Select TWO)
Regularly test restoration procedures
Store a copy of all backups off-site
An administrator configures the Time Machine application on Mac OS computers and develops scripts that use the tar command on Linux computers.
Which of the following best practices is the administrator following?
Explanation: Time Machine application on Mac OS computers and the tar command in Linux are used for backups. Time machine and tar can be used to restore disk files, scheduled disk maintenance is usually performed to maintain disk and file system integrity.
What device is used to create a physical star topology?
Explanation: A physical star topology uses a switch or hub
You are filling out a change order form. Toward its end, you explain how you will return affected hardware and software to its original state if the change fails. What is this plan called?
Explanation: A backout plan is the portion of a change order form that details how you will return affected hardware and software to its original state if the proposed change fails.
Since it has no moving parts, a CPU will usually work properly for several years.
Which of the following is the a common factor that MIGHT cause a CPU to fail prematurely?
Electrostatic discharge (ESD)
Explanation: Electrostatic discharge is the only listed factor that can cause a CPU to fail prematurely. Be careful while working on your CPU to avoid ESD by working on a static mat grounded with a wrist strap
You are a PC technician for a company. An employee has stepped out of his office while you fix a computer problem he has been having. He accidentally left a report open next to his computer which states that a friend of yours in accounting will be submitted for review if their poor work performance continues. What should you do?
Ignore the paper and tell no one of its contents.
You need to configure File History to automatically delete any stored snapshots that are older than one month.
Click the Control Panel option you would use to do this.
Explanation: To clean up old versions, select the Advanced Settings option. Then select the appropriate cleanup interval from the Keep Saved Versions drop-down list.
Which of the following tools allow remote server management? (Select TWO.)
Explanation: Both Telnet and SSH are tools for remote server management. However, you should avoid using Telnet as it sends all data, including authentication information, in clear text on the network.
To protect a Windows 10 system, you've configured System Restore to automatically protect your system using restore points. Will this adequately protect the user data on the system?
No, you need to enable File History
Explanation: You also need to create a backup of your user data. You can do this using File History Windows 10 and Backup and Restore on Windows 7.
While changing the toner cartridge in your laser printer, you accidentally spill toner in and around the printer.
Which of the following is the BEST method for cleaning up the spilled toner?
Use an anti-static micro-filtering vacuum
Explanation: Excess toner should be removed from a laser printer with an anti-static and micro-filtering vacuum. A regular vacuum could shock you, damage the printer, or damage your vacuum. Any kind of liquid to clean the toner spill could cause damage to the printer and may permanently adhere the toner to the printer. If you use a cloth it should be a static-free cloth
Your company provides testing services that help customers identify and resolve performance issues with their software and e-commerce sites before they go live. To perform accurate testing, a large number of computers are required, sometimes numbering in the hundreds.
Recently, you have noticed that the lights in the testing lab seem dimmer than normal and sometimes flicker.
Which of the following electrical terms BEST describes the condition you are most likely experiencing?
You're conducting scheduled maintenance on a laser printer. You notice that there is a build-up of excess toner inside the interior of the printer.
Which of the following is the BEST ways to remove the excess toner?
Use an anti-static vacuum
As you troubleshoot a problem during a customer appointment, you discover the problem is directly related to the customer's actions.
Which of the following is the BEST ways to address the situation?
Tactfully explain the problem without accusing or judging the customer
Your organization has 20 employees who need an accounting software update installed. Due to a miscommunication, the purchaser only paid to update 10 licenses. The software company issued a paper license and a single key for updating 10 users. Since this is an enterprise paper license, there is no mechanism that enforces a limit to the number of times the key can be used, so you decide to go ahead and update all 20 users.
What are the possible consequences of this decision (Select TWO)
You risk losing your job
You expose your company to litigation by violating the software license agreement
You work as the IT administrator for a small startup company. Lily's computer has two internal hard drives and runs Windows 10. She is concerned that she may accidentally delete a file or that her primary hard disk may fail at some future time. She has come to you for suggestions about how to protect her files. Due to the size and revenue of this startup company, resources are somewhat limited.
Which of the following would BEST protect Lily's files?
Back up her files using File History
Explanation: Windows 10 includes the ability to back up files to another drive. This service is known as Back up using File History and can be found under Settings > Update & Security > Backup. This drive could include such things as a second drive in a computer, a USB-connected drive, or a network drive. Lily could use this feature to back up her files from her primary drive to her second drive, or you could purchase her an inexpensive USB drive she could automatically back files to.
A Help Desk technician receives a call from a user who is unable to download new messages from the company's email server. The technician tells the user to open a command prompt, ping the email server, and check the SMTP and POP3 server IP addresses.
Which of the following mistakes did the technician make?
The technician used jargon that the user probably didn't understand
You are an IT technician for your company. Fred calls you complaining that every time he opens his internet browser, the default home page has been changed to a site he is not familiar with.
You suspect this change is being caused by a malware infection on his system. However, after you run antimalware and antivirus software on Fred's system, it is still having the same issue.
Which of the following would be the next BEST way to remove the malware?
Restore Fred's computer back to a previous restore point.
Explanation: The best first step is to try to restore the computer back to a restore point prior to the infection.
If the infection has been included in all restore points, the next best thing would be to restore the drive using a good image that contains the operating system and the programs and files required by your company.
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