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MG301 Exam 1
Terms in this set (200)
Which of the following refers to the ability to manage ourselves and our relationships effectively?
Which of the following is NOT one of the quality of work life (QWL) issues?
The process of setting performance objectives and determining what actions should be taken to accomplish them is known as:
The moral standards of what is "good" and "right" behavior in organizations and in our personal lives are set by __________.
Which of the following skills is the least necessary to senior managers?
The upside-down pyramid view of organizations puts __________ at the top of the pyramid.
__________ describes the composition of a workforce based on factors such as race, gender, age, religious affiliation, sexual orientation, and able-bodiedness.
In __________, people change jobs more often, and many work on independent contracts with a shifting mix of employers.
A free-agent economy
Trix International is a furniture company. It procures raw material from Africa, hires artisans from India, and sells the finished products all over the world. Trix International is engaged in __________.
Which of the following terms can be best described as the display of negative, irrational attitudes toward women or minorities?
By 2030, more than __________ percent of the population of the United States will be aged 65 years or older.
Pixz International is a multinational computer technology company based in the United States. It had outsourced the production of its microprocessors to China. Now Pixz International is moving its microprocessor production back to the United States. Pixz International is currently engaged in __________.
The upside-down pyramid clearly shows that the job of top managers is to support all EXCEPT the:
Chairman of the board
Which of the following set of skills is most important at lower organizational levels?
__________ is the capacity to attract support and help from others to get things done.
The process of assigning tasks, allocating resources, and coordinating the activities of individuals and groups best defines the term:
Which of the following terms can be best defined as the reputation people hold in the eyes of others and the talents as evidenced by unique and timely skills and capabilities of real value to potential employers?
At First United Bank, division managers, regional managers, and branch managers would be known as:
Andy is a middle manager at Hercules Industries. Whom would he report to?
Tom is responsible for a group of manufacturing assembly workers who report to him. Tom is a __________ manager.
Claire, the CEO of Berylia Inc., reports to James. James has been appointed by the stockholders of Berylia to represent their ownership interests. Hence, James is a part of the __________ of Berylia Inc.
Board of directors
A person who guides the performance of an organization as a whole or of one of its major parts is called a __________.
Contracting for work that is performed by workers in other countries is called __________.
Which of the following management issues is most associated with the concept of quality of work life or QWL?
At work, Julie focuses on measuring performance and takes the necessary corrective actions. Julie is engaged in the __________ function of the management process.
The intellectual capital equation is: Intellectual Capital = __________.
Competency x Commitment
The three levels of management are:
Top, middle, and first-line
Refusing to hire or promote a person from a minority group for reasons other than their qualifications is an example of:
One controversial side effect to global sourcing is __________.
Susan is a manager who oversees the work of large departments or divisions consisting of several smaller teams at Colors Inc. Susan most likely holds the position of __________ at Colors Inc.
The middle manager
The collective brainpower or shared knowledge of a workforce is called __________.
The primary responsibility of the board of directors is to __________.
Oversee the affairs of the organization
__________ is the oversight of top management by a board of trustees.
When managers __________, they stay in contact with people as they work, gather and interpret information on performance results, and use this information to make adjustments.
A person who supports and is responsible for the work of others is called a(n) __________.
The oversight of corporate management by a company's board of directors is called __________.
Tim is a sales manager at Green Source Corp. He sets a target for his sales team to increase sales by 20 percent in 20 weeks. While giving them suggestions on how to achieve the target, he also announces a 20 percent commission as an incentive. Tim is involved in the __________ function of the management process
The worldwide interdependence of resource flows, product markets, and business competition that characterize our economy is called __________.
__________ is the requirement to show performance results to a supervisor.
Jane, Kale, Carter, and Bennett have been appointed by the government of Rhodia to the board of trustees of the University of Rhodia. Their responsibility is to:
Make sure that the institution is being run right
When Jose acts as a resource allocator for his organization, he is acting in a(n) __________ role.
Which of the following is NOT one of the six "must-have" managerial skills?
A __________ skill is the ability to work well in cooperation with other people.
The overall quality of human experiences in the workplace is known as __________.
Quality of work life
Top managers focus on:
The process of arousing enthusiasm and inspiring efforts to achieve goals is called _____.
Accountability in managerial performance is always accompanied by __________.
The lack of women and minorities in senior management positions can be explained by __________.
The glass ceiling effect
Which of the following terms can be best described as an invisible barrier limiting career advancement of women and minorities?
Glass ceiling effect
Effective managers help others achieve high performance and __________ in their work.
A(n) __________ manager fails to consider ethics.
__________ justice focuses on treating people fairly regardless of personal characteristics.
Abby's manager has asked her to do something that strongly violates her personal values. Abby is most likely facing an:
All the people and institutions directly affected by a firm are collectively called its __________.
Amanda, a high school student, wants to be the president of a company someday, but she also wants to raise a family and enjoy recreational activities. Amanda is primarily focusing on
An organization meets its __________ responsibility when its actions voluntarily conform not only to legal expectations but also to the broader values and moral expectations of society.
Article __________ of the Universal Declaration of Human Rights, United Nations, states that everyone has the right to education.
Article __________ of the Universal Declaration of Human Rights, United Nations, states that everyone has the right to freedom of thought, conscience, and religion.
Broad beliefs about what is appropriate behavior are called __________.
Clarissa, an employee at a news corporation, copies some parts of an article by a local author and publishes it as her own work. Later, she tells Lara, her colleague, about her act. Lara believes that she should honor Clarissa's trust and not reveal the matter but is also disturbed by her dishonesty. This incident is most likely to cause __________ for Lara.
Cody, a management graduate, is looking for a position as a first-line manager and would like to become the president of a company someday. He knows what he wants to do in the future, but he wants to achieve his goal by working for a firm with a culture that matches his personal values. The route that Cody wants to follow to achieve her goals best reflects __________ values.
Common situations for unethical behavior at work include all of the following EXCEPT:
Dandelion Inc., an apparel manufacturing company, and Longinus Inc., a raw material supplier, willingly sign a contract and agree to be fair in their dealings with each other. Which of the following forms of justices is reflected in this scenario?
Graham, the CEO of Fleur Inc., a paper manufacturing company, prescribes to the classical view of corporate social responsibility. He is most likely to state that:
The sole purpose of the management should be to maximize profits
If you are going on an international trip and your parents tell you "Don't do anything that you would not do at home," you are being told to practice ___________.
In an interview for the post of software developer, Cory mentions that she hopes to manage her own team in the future. Cory's aspiration best reflects:
In Kohlberg's three levels of moral development, the preconventional stage is based on __________ behavior.
In the context of a governing moral code, which of the following primarily concerns what is "right" or "good"?
Jason, a manager, chooses to behave unethically. Jason can be described as a(n) ____ manager.
Jermaine, a member of a student organization, supports the move to increase the membership fees for their organization in order to keep the club solvent, even though some of the members might not be able to afford the increase. He is taking the __________ approach to moral reasoning.
Joanne follows a set of standards for what is right and wrong in her conduct. This set of standards refers to
John is a middle manager. He chooses to stay out of ethical issues because "they are too messy." John is a(n) __________ manager
Lewis is the manager of the marketing department at his company. Some of his colleagues are also his friends. Lewis often lets his friends violate department policies while insisting that others follow them. Lewis is guilty of not adhering to the __________ view of moral reasoning.
Many companies are developing a formal statement of values and standards called a __________.
Code of ethics
Pet Products Inc. has been hit hard by the latest recession. The president has ordered a 10% reduction in the workforce across the board. This decision might be justified as ethical on the basis of the __________ approach to moral reasoning.
Rajesh has recently migrated from India to Germany. He argues that bribery is an acceptable practice for getting things done in his country and that it works. Hence, he argues that such cultural values must be adopted by all countries to get things done. Which of the following ethical practices is exhibited by Rajesh's behavior?
Reena has always believed that there is no single right way to behave and that ethical behavior is dependent on the specific cultural context. Which of the following ethical positions is Reena most likely to support?
Sherron Watkins, an employee at Enron, exposed the corporate financial scandal at company. Sherron is a __________.
Some students believe that good grades are obtained through good study habits and some others believe that it can be achieved by getting the "right" test questions. These beliefs are examples of:
Someone in the __________ stage of moral development is likely to make decisions based on social norms, meeting the expectations of others, and living up to agreed-upon obligations.
Someone who exposes unethical behaviors of other people, often that of senior management, is a __________.
Susan has certain preferences about desired end states. These preferences are referred to as ____ values.
Susan is a manager at Garden Tools Inc. She has inadvertently come across a competitor's business plan. Susan's first thought is to keep it and use it against the competitor. However, she returns it without looking at it because she feels that in the run, it is not in her best interest. Which of the following views of moral reasoning is Susan exhibiting in this scenario?
The belief that ethical behavior respects and protects fundamental rights is called the __________ view.
The belief that ethical behavior treats all people impartially and fairly is called the __________ view.
The conventional stage in Kohlberg's three levels of moral development is based on __________ behavior.
The highest level of social performance comes through the satisfaction of _______ responsibility.
The phrase "when in Rome, do as the Romans do" reflects the ethical position of __________.
The postconventional stage in Kohlberg's three levels of moral development is based on __________ behavior.
The term __________ refers to a situation that might be unethical but offers potential benefits.
The view "No one will ever know about it" is a way of __________ unethical behavior.
The __________ ethical position is most closely associated with ethical imperialism.
The __________ view focuses the ethics analysis on long-term advancement of self-interests.
The __________ view holds that behaviors that deliver the greatest good to the greatest number of people are ethical.
The __________ view of corporate social responsibility is that business should focus on making valuable contributions to society, not just making profits.
What is the second step in dealing with ethical dilemmas?
Get the facts
Which justice focuses on the fair application of policies and rules?
Which of the following best describes personal beliefs such as honesty and integrity?
Which of the following concepts suggests that there is no one right way to behave and ethical behavior is always is always dependent on cultural context?
Which of the following is an example of the unethical practice of discrimination at work?
Denying people a promotion because of their race or religion
A decision that chooses the first satisfactory alternative that is presented is called a(n) __________ decision.
A group-based decision is not ideal for problem solving when the problem:
Needs a quick solution
A lack-of-participation error occurs when:
Managers fail to include the right people in the decision-making process
A situation that offers the possibility of a better future if the right steps are taken is called a __________.
A __________ decision applies a pre-existing solution to a routine problem.
A __________ decision crafts a unique solution to a new and unstructured problem.
A __________ is a situation where something is wrong or likely to be wrong.
A(n) __________ environment, in which managers make decisions, lacks so much information that it is difficult to assign probabilities to the likely outcome of alternatives.
A(n) __________ is a choice among possible alternative courses of action.
According to the three-component model, which of the following is NOT a driver of personal creativity?
An environment for making decisions in which information is incomplete, yet one can still reasonably estimate probabilities for the outcomes of various options is called a(n):
An environment in which managers have complete information on possible alternatives and their consequences for them to make decisions is called a __________ environment.
At each stage of decision making, spotlight questions help managers to perform:
Comparing the costs and benefits of each potential course of action is called:
Cristina insists on continuing on a course of action even though it is not working. Which of the following decision-making traps does this scenario illustrate?
How a person would feel if her family found out about a decision she took or if the decision was published in the local newspaper or posted on the Internet are examples of __________ questions.
Identifying and taking action to resolve problems is called __________.
If you are a systematic thinker, you will:
Be analytical in your approach
In the decision-making process, a cost-benefit analysis is used to:
Generate alternative courses of action
In the decision-making process, the classical and behavioral models could be used to:
Decide on a course of action
Information competency involves all of the following skills EXCEPT:
Analyzing information to make decisions
James is a proactive information gatherer and a forward-thinking manager. He is an example of a:
Jessica approaches a problem in a flexible and spontaneous fashion. Which of the following approaches to thinking does she employ?
Joe, an HR manager, responds to several routine calls that take up a considerable part of his working hours. He tasks his team of information technology experts to develop auto-response software that would reduce the number of times he has to be involved personally. In this scenario, Joe has made a __________ decision to implement a __________ decision.
Karen, a human resource manager, studies the turnover patterns in her company. She examines the various factors that contribute to the employee turnover and develops effective engagement programs to improve employee loyalty. Which of the following types of competency does this scenario illustrate?
Managers who ignore information that would otherwise signal the presence of a performance threat or opportunity, and who prefer not to make decisions are called:
Mark attends only to information that confirms a decision already made. Which of the following decision-making traps does this scenario illustrate?
Solving a problem based on one's perception of the situation, positive or negative, leads to a(n) __________.
The behavioral decision model views managers as attempting to provide __________ decisions.
The classical decision model views managers as attempting to provide __________ decisions.
The final step in the decision-making process is to:
Evaluate the results of your implemented decision
The fourth step in the decision-making process is to:
Implement the decision
The generation of a novel idea or approach that solves a problem or identifies an opportunity is called:
The three different conditions or problem environments in which managers make decisions are:
Certain, risk, and uncertain
The __________ decision model describes decision making with complete information.
The __________ decision model describes decision making with limited information and bounded rationality.
Which of the following factors determines whether a decision is programmed or nonprogrammed?
Whether the problem is new or routine
Which of the following heuristics is employed when people adjust a previously existing value to make a decision?
Anchoring and adjustment
Which of the following heuristics is employed when people use a stereotype to assess the likely occurrence of an event?
Which of the following is NOT a common error in the first step of the decision-making process?
Failing to consult the stakeholders
Which of the following is the first step in the decision-making process?
Defining the problem
Which of the following is the second step in the decision-making process?
Generating alternative courses of action
Which of the following is the third step in the decision-making process?
Deciding on a course of action
Which of the following practices should be followed in the first stage of the decision-making process?
Focusing on a problem rather than on its symptoms
Which of the following statements is true of the classical decision model?
It proposes that managers take optimizing decisions after considering available alternatives
Which of the following terms refers to the ability to gather and use information to solve problems?
While making decisions, Jason selects the alternative that provides the absolute best solution to a problem. In this scenario, Jason takes a(n) __________ decision.
__________ are comfortable with abstraction and unstructured situations. They tend to be idealistic, prone toward intellectual and theoretical positions, and are logical and impersonal.
__________ are managers who are comfortable with intangibles and value flexibility and human relationships.
__________ limitations make it hard for managers to be fully informed and make perfectly rational decisions in all situations.
A manager stopping by before a shift to see if everything is ready for the day's work illustrates __________.
A __________ graphically displays the scheduling of tasks required to complete a project.
A(n) __________ measures performance results in terms of quantity, quality, cost, or time.
A(n) __________ measures work efforts that go into a performance task.
At Home Décor Inc., the production manager demands zero defects on all raw materials received from its vendors. Which of the following concepts does this scenario illustrate?
Ensuring clear directions and needed resources before work begins refers to ___________.
Focusing on substantial differences between actual and desired performance is called management by ___________.
If managers at XYZ Inc. utilize direct supervision and other administrative systems as control mechanisms, which of the following controls do they exercise?
Influencing behavior through norms and peer expectations is called __________.
Managers need to know that the only way the control process begins is by:
Establishing objectives and standards for measuring them.
Managing by objectives requires all of the following EXCEPT
Objectives set by a management
Measuring performance and __________ are the important aspects of any control system.
Taking corrective action
Miriam, the customer service manager in a pharmaceutical company, is keen on ensuring customer satisfaction and loyalty. She sends follow-up mails to customers, gathers their responses to different products, and ensures that changes are made in the products accordingly. Which of the following types of control does this scenario illustrate?
One time activities with many component tasks that must be completed in proper order and according to budget are called __________.
Output standards in business would include the:
Quality ratings of the final product
The goals set in the managing by objectives process should be:
specific and measurable
The influence of competition on the behavior of organizations and their members refers to _____.
The pathway from project start to conclusion that involves the longest completion time is called the __________.
The point at which revenues just equal costs is called the __________.
The process of always searching for new ways to improve work quality and performance is called __________.
The process of measuring performance and taking action to ensure desired results is a part of the management function of:
The two important objectives in the managing by objectives process are improvement objectives and __________.
Personal development objectives
The two types of cost used to determine the breakeven point are __________ and __________.
Fixed cost; variable cost
The type of managerial control that focuses on what is happening during the work process is called _____.
The __________ places new orders when inventory levels fall to predetermined points.
Economic order quantity method
UPS carefully measures the routes and routines of its drivers to establish the time expected for each delivery. When a delivery manifest is scanned as completed, the driver's time is registered in an electronic performance log that is closely monitored by supervisors. In this scenario, UPS uses __________.
Which of the following controls influences behavior through authority, policies, procedures, job descriptions, budgets, and day-to-day supervision?
Which of the following financial ratios is the correct formula for the current ratio?
Current assets/Current liabilities
Which of the following financial ratios measures use of debt?
Which of the following is regulated by concurrent controls?
Which of the following is regulated by feedback controls?
Which of the following is the final step in the control process?
Taking corrective action as needed
Which of the following is the second step in the control process?
Measuring actual performance
Which of the following management functions arranges people and resources for work?
Which of the following processes identifies lessons learned through a completed project, task force assignment, or special operation?
An after-action review
Which of the following quality tools is used to graphically display trends, so that exceptions to quality standards can be identified?
Which of the following refers to the process of joint objective setting between a superior and a subordinate?
Managing by objectives
Which of the following scenarios illustrates concurrent control?
Jean, the manager in a restaurant, ensures that the vegetables used in cooking are organic.
Which of the following skills is NOT required to measure actual performance for the control process?
You must be able to graph performance objectives and standards.
Which of the following terms describes efforts to make quality an everyday performance objective and strive to do things right the first time?
Total quality management
Which of the following types of comparisons benchmarks performance against that being achieved by other people, work units, or organizations?
Which of the following types of control takes place after completing an action?
Which of the following types of management makes sure that activities required to complete a project are planned well and accomplished on time?
Which of the following types of managerial control regulates work inputs?
__________ is a combination of the critical path method and the program evaluation and review technique.
__________ ensures that an inventory is only big enough to meet immediate needs.
__________ measures ability to meet short-term obligations.
__________ occurs as people exercise self-discipline in fulfilling job expectations.
__________ performs what-if calculations under different revenue and cost conditions.
__________ routes materials to workstations just in time for use.
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