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Chapter 3

Terms in this set (30)

By tradition, Asian businesspeople typically place a high value on ________
group decision making
Which of the following statements about the global business economy is most accurate?
To be competitive, many businesses have formed multinational alliances.
Which of the following is not a factor influencing today's business globalization?
Increased profits in domestic markets
Which of the following sentences about culture is inaccurate?
Culture is shaped by attitudes learned in adulthood
Which country represents a high-context culture?
Japan
Communicators in low-context cultures ________
tend to value individualism
Melinda's organization has expanded into an Arab country, and Melinda expects her Arab colleagues will appreciate her work style: she doesn't waste time on coffee or social rituals before beginning the business portion of the meeting. Melinda's misconception is the result of ________ .
ethnocentrism
Tolerance requires ________ .
practicing empathy
Which statement about the use of social media and its relationship to intercultural communication is most accurate?
Social media offers a rich opportunity for intercultural engagement
Jeff will be traveling to Mexico on business and wants to be able to communicate effectively with his Hispanic counterparts. He already knows that they speak English as a second language, but he's not sure at what level. Which of the following is the best advice for Jeff?
Ask probing questions, and encourage the listener to paraphrase what has been said
In written communications with business people in other cultures, it's wise to adopt local formats, use short sentences, and ________
include relative pronouns such as that, which, and who for clarity in introducing clauses
As his company globalizes its business, Jordan faces cultural challenges related to differing ethical standards. To make ethical decisions across borders, Jordan should become more sensitive to the values and customs of other countries, find alternatives to government payoffs, and _______
embrace transparency and conduct all negotiations as openly as possible
Select the most accurate statement.
Most industrialized countries, including the United States, have formally agreed to a ban on the practice of bribery of foreign government officials
The future U.S. workforce is expected to ________
include more African Americans, Hispanics, Asians, and other minorities
By tradition, businesspeople in the United States typically place a high value on ________.
individual action and freedom
When faced with an intercultural ethical dilemma, you should ask yourself if the action is legal, if you can rule out a better alternative, if a trusted advisor would agree, and ________.
if you would do it if you were on the opposite side
Which of the following statements about workplace diversity is inaccurate?
Companies embracing diversity will automatically enjoy harmonious work environments.
Digital media is an amplifier, which means that it tends to ________.
make extroverts more extroverted and introverts more introverted
To improve communication among diverse workplaces, companies and individuals should
look for common ground in shared experiences, mutual goals, and similar values
To succeed in today's interdependent global world, companies must adapt to other cultures
True
Which of the following statements about gender differences in communication is accurate?
women tend to have more attentive eye contact than men
The most significant factor affecting globalization is the development of information and communication technologies.
True
Culture can be defined as the "complex system of values, traits, morals, and customs shared by a society
True
Almost every culture understands the value of time, correlating it with productivity, efficiency, and money.
False
Ethnocentrism, which involves the belief that one's own race is superior to others, is a natural belief inherent in all cultures.
True
Prejudice can be defined as "an oversimplified behavioral pattern applied uncritically to groups
False
Learning the nonverbal skills of another culture is much more difficult than learning its verbal skills.
True
The United States has taken the global lead in fighting corruption in business.
True
A diverse staff is better able to read trends and respond to the increasingly diverse customer base in local and world markets.
True
Because diversity is always a positive force within organizations, companies can increase their diversity without fear of negative impacts.
a. True
False
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