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OBHR 3330 EXAM 1 REVIEW

Terms in this set (49)

Job descriptions are part of the ________ function of an HR department.
analysis and design of work
If we consider HR as a business, it will have three product lines—administrative services and transactions, business partner services and
strategic partner role
A company whose employees have low engagement is likely to have ________ compared to a company with high employee engagement.
higher turnover
When considering a balanced scorecard that depicts a company from a(n) ________ perspective, the examples of critical business indicators include improving operating efficiency, launching new products, continuous improvement, and empowering the workforce.
innovation and learning
Which of the following is true of emerging trends in the international market?
Although companies may be attracted to offshoring because of potentially lower labor costs, reshoring is becoming more common.
Concerns about the level of service customers receive from overseas operations are likely to
increase reshoring of jobs back to the United States.
BeeHex is building 3-D food printers that can decorate cookies and cakes. This is an example of a
cobot" that works in collaboration with the pastry chef.
An HR dashboard of a company
helps conduct workforce analytics.
Which of the following statements about HRM practices is true?
HRM practices directly affect an employee's ability to satisfy customer needs.
Ensuring that HRM practices comply with federal, state, and local laws is part of
managing the human resource environment.
A ________ is a story of how the firm will create value for customers and, more important, how it will do so profitably.
business model
During the strategy ________ phase of the strategic management process, the company follows through on the chosen strategy.
implementation
Which of the following statements is true about the role of HRM in strategy formulation?
The HRM function needs to be involved in each component of a firm's strategic management process.
In which of the following integration levels is a company's HRM functions built right into the strategy formulation and implementation processes?
integrative linkage
Booksellers, Inc., an online book retailer, has been the market leader for the last three years. However, a new firm, Texties.com, recently set up its own online store and is eating into Booksellers' market share. In the context of strategic factors, Texties.com represents a(n)
threat.
________ alignment means that HR practices and processes are aimed at addressing the strategic needs of a business.
Vertical
GreenWorks, a company that produces eco-friendly cleaning solvents, recently introduced a new line of floor cleaners. The company wants all of its employees to be familiar with the features of the new product line as well as its restrictions. Which of the following HRM practices will help GreenWorks' employees acquire the knowledge and skills needed to make their eco-friendly cleaning products a success?
training and development
KRJ Corporation competes within the publishing industry by focusing on market development, product development, innovation and joint ventures. This is an example of a(n) ________ strategy.
internal growth
The new focus on strategic HRM has tended to be primarily on ________ strategies that are the result of the rational decision-making processes used by top managers.
intended
Intended strategies are the result of the rational decision-making process used by top managers. Emergent strategies
evolve from the grassroots of the organization.
The ________ branch consists of the president of the United States and the many regulatory agencies the president oversees.
executive
Which of the following is true about the branches of the federal government?
The legislative branch of the federal government consists of the House of Representatives and the Senate. These bodies develop laws that govern many HRM activities.
Which of the following is major legislation regulating equal employment opportunity in the United States and applies to organizations with 15 or more employees working 20 or more weeks a year that are involved in interstate commerce?
the Title VII of the Civil Rights Act of 1964
Which of the following acts prohibits discrimination based on disability in all employment practices such as job application procedures, hiring, firing, promotions, compensation, and training—in addition to other employment activities such as advertising, recruitment, tenure, layoff, leave, and fringe benefits.
the Americans with Disabilities Act of 1990
Martha, an African American woman, and Sophie, a Caucasian woman, both graduated from the same school, cum laude, with an MBA. Saunders, Inc. interviewed both candidates and selected Sophie because she would "fit in better." It sounds as if Martha was a victim of
disparate treatment.
In a _________ case, the defendant acknowledges that some discriminatory motive existed but argues that the same hiring decision would have been reached even without the discriminatory motive.
mixed-motive
________ places a special obligation on an employer to affirmatively do something to suit an individual's disability or religion.
Reasonable accommodation
Tamara complains that her male colleagues often make sexist jokes and consider her a less competent worker just because she is a woman. This is an example of
a hostile working environment.
To eliminate discrimination in the workplace, many organizations have ________ programs to increase minority representation.
affirmative action
The ________ authorized the federal government to establish and enforce occupational safety and health standards for all places of employment engaging in interstate commerce.
Occupational Safety and Health Act (OSHA)
The process of analyzing the tasks necessary for production of a product describes
workflow design.
Which of the following best describes centralization?
It is the degree to which decision-making authority resides at the top of the organizational chart.
________ is the degree to which work units are grouped based on functional similarity or similarity of work flow.
Departmentalization
Divisional structures are characterized by
Low levels of centralization.
Which of the following is true of teams?
Team members share work when any member becomes overloaded.
Which of the following disadvantages is an organization with a functional structure most likely to face?
lack of sensitivity toward subtle differences in products or clients
Providing a written justification for why an employee who has performed ineffectively should be disciplined is a part of
performance appraisal.
The Position Analysis Questionnaire (PAQ) contains 194 items that represent ________, work conditions, and job characteristics.
work behaviors
Decision-making autonomy, task significance, and interdependence characterize the ________ approach to job design.
motivational
________ is concerned with examining the interface between individuals' physiological characteristics and the physical work environment.
Ergonomics
Based on its historic trends of demand for labor, a company determines the supply and demand of its human resources to predict areas of the organization that will experience shortages or surpluses. Which of the following methods of forecasting is being used here?
statistical
Viseth has been asked to track the number of employees that have left Onyx Inc. over the last 4 years, as well as those who have been promoted at the company. She will use which matrix?
transitional
Which of the following options will help a company avoid an expected labor shortage?
outsourcing
The planned elimination of large numbers of personnel designed to enhance organizational effectiveness is called
downsizing.
Elyseris Co., after forecasting their human resource requirements, has determined that there will be a labor shortage in the future. Which of the following options can Elyseris Co. use to avoid the expected labor shortage?
overtime
Which of the following has been the most widespread means of reducing a labor surplus?
downsizing
Georgio used to work for Talenco Inc., a company that manufactures air conditioners. He was terminated and wanted to appeal the decision., Talenco has adopted a ________, and therefore, Georgio can appeal the company's decision to terminate him.
due process policy
In the war for talent, some employers who try to entice one new employee from a competitor will often try to leverage that one person to try to entice even more people away. This practice of trying to recruit a whole team of people is referred to as
a liftout.
Which of the following is an advantage of using local newspapers for advertising?
It is a relatively inexpensive means of reaching many people within a specified geographic area who are currently looking for work.
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