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MBA Management Exam 2 Vocab
MBA Management Exam 2 Vocab
Terms in this set (39)
Acquiring, developing, and using power.
Refuse to take "no" for an answer. Use legitimate and illegitimate tactics to achieve their ends
Try to influence others through reason and logic
Rely on favors and flattery
Try to avoid politics
Giving compliments or doing favors for superiors or coworkers (builds social credits)
Forming Coalitions and Networks
Befriending important people
Being loyal, attractive, honest, sociable, etc.
Helping others get Promoted
Legitimate political tactic that builds social credits
Pursuing Line Responsibility
Legitimate political tactic that adds power due to centrality, criticality, relevance, etc.
The exchange of messages between persons for the purpose of constructing common meaning
The creation of a mental image in the mind of receiver in exactly the same detail as intended by the sender
Assigns attributes to someone solely on the basis of a category of people, of which that person is a member
Passing on only part of a message (conscious)
Receiving only part of a message (non-conscious)
Prior expectations bias perceptions
The tendency for people to see their own traits in other people
Evaluate another person solely on the basis of one attribute
Protecting oneself from threatening people, things, or ideas
One or both parties feel threatened or punished by communication
One or both parties feel put down, ineffectual, or insignificant because of the communication
An individual's level of fear or anxiety associated with either real or anticipated communication with another person or persons
Standards regarding appropriate/inappropriate conduct and decision making.
Focus on consequences, greatest good for the greatest number of people. Difficult to define "good", rights/justice violations, promotes "ends justify the means" thinking.
Focus on behaving in a virtuous manner and cultivating one's character. Organizations as communities. Employees as citizens.
Management's obligation to make decisions and to take actions that enhance the welfare and interests of society as well as organizations
Pursue your own self-interests exclusively
Consider others' welfare as well as your own
The set of key values, beliefs, understandings, and norms shared by members of an organization.
High awareness/acceptance, one dominant culture, and behavioral consistency.
Low awareness/acceptance, existence of strong subcultures, and large variations in behavior
Very difficult to accomplish. Inertia, complexity of organizations. Long-term project.
Assumes that people are rational and will follow their self-interests. Communicate information, offer incentives.
Assumes that people are social beings and will adhere to cultural norms and values. Redefine and interpret existing norms and values, develop commitments to new norms and values.
Assumes that people are compliant and will generally do what they are told. Exercise authority and impose sanctions.
Identify "Culture Gaps"
Surface inappropriate norms, behaviors, attitudes.
Close Culture Gaps
Establish new norms, behavior's and attitudes. Establish a vision - articulate new directions. Role modeling, HR, Employee involvement/participation, communication, motivation.
Ability and effort
Task difficulty and luck