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ISM Unit 1: Tech Change

Terms in this set (31)

Disruption
to cause; to be unable to continue in the normal way; to interrupt the normal progress or activity of.

can cause treasure and tumult
share economy
Asset owners can use digital clearing houses to capitalize the unused capacity of things they already have and consumer's rent from their peers rather than renting from their company.

Example: Airbnb, Lyft, Uber, Turo
How does IT bring asset owners and consumers together in the share economy?
digital clearing houses
4 Key Factors causing Disruption
1. Moore's Law
2. Social Media
3. Mobile
4. Globalization
Moore's Law
The number of transistors incorporated in a chip will approximately double every 24 months
How does the Hype Cycle help organizations make good decisions about technology?
Gives a good general overview of how technology is expected to grow and evolve over a given period of time.
Hype Cycle phases
1. Innovation Trigger
2. Peak of Inflation (Adopting Too Early)
Expectations
3. Trough of Disillusionment
(Giving up too early)
4. Slope of Enlightenment
5. Plateau of Productivity
2 actions an organization should take early in the Hype Cycle so that they can "crush the competition" later in the Hype Cycle.
1. Investigate and evaluate
2. Pilot- learn and evaluate
Digital Workplace
program is a business strategy to boost employee engagement and agility through a more consumerized work environment
Organization-centric work environment
organization decides what employees use
Consumerized work environment
more personal tech tools, faster to use, faster, more productive, avoiding the learning curve
Employee Engagement
emotional commitment an employee has to the organization and its goals.
3 levels of engagement
1. Engaged
2. Not Engaged
3. Actively Disengaged
Engaged
involved and enthusiastic, real emotional connections, commit their time, talent, and energy, advance organization's objectives
Not Engaged
might be "satisfied" or "happy" at work, bare minimum, have not bought into the organization's mission, vision, values, or goals
actively disengaged
consistently negative, vocal, toxic environment
Engagement Profit Chain
engaged employees, better service, productivity, quality, happier customers, increases sales, higher profit, shareholder benefits
How common is engagement among US workers? Worldwide?
33%; 15%
Digital Dexterity/Agility
ability and desire of the workforce to use existing and emerging technology for better business outcomes

Legos metaphor
o Why is digital dexterity important for an individual employee? ...for an organization?
Greatest source of competitive advantage for many organizations will come form the workforce's ability to creatively exploit digital technologies
Consumerization
major cause of the tools we use; organizational-chosen techs to personal tools we use
Gig Economy
- Tech model for organizing, allows managers to create an efficient team
- Joining as freelancers and be able to work on what we like
RPA Robotic Process Automation
-Use AI to do routine business tasks/decisions based on live data; she might work in customer service/inquires/claims
- Saves a lot of money
-Handles routine boring work, while human employees can exercise creativity and work through more challenging and engaging tasks
Instrumentation
applications and services monitor activity and provides useful data
Robo-Boss
Supervisor jobs can be automated because it has a lot of routine and repetitive work that a robot-boss can do

Algorithms are not neutral. They are our opinions imbedded in code.
Bimodal IT
strategy calls for 2 parallel tracks that support rapid application development and operational stabilization projects
Mode 1 IT
traditional, rock-solid, reliable
Mode 2 IT
experimental , iterative
"New Role for the Dexterous"
-New media mogul
-process hacker
-app savant
-data maven
-citizen data scientist
-citizen developer
Gartner analyzed 38 million job postings over the last 4 years and found that there was a ___% growth in the tech skills required for non-IT jobs. Also, ____% of the CEOs that Gartner surveyed think that digital dexterity should be a key requirement when hiring new employees.
60%; 80%
tech skills have a "half-life"
many of the things we learn are superseded by new information what will be useless in a year
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