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IT1600 Practice Midterm 1
Terms in this set (208)
The _______________ computer component is the physical stuff that you can touch or hold in your hand.
In a Windows system, what would be the preferred download folder for applications for a user named Mike?
In Windows systems, the _______________ shows running programs.
When would I use a right click in the Windows interface?
To bring up a context menu
Which Windows 8 feature did Microsoft not include in Windows 10?
What is the default desktop environment for Ubuntu?
Data _______________ refers to saving a permanent copy of your work so that you can come back to it later.
What is the default desktop environment for OpenSUSE and Kubuntu?
KDE Plasma Desktop
In Windows 8, which tool enables you to set up hard drives, manage devices, test system performance, and much more?
In the Windows _______________ menu, you'll find commonly accessed tools such as System Information and Disk Defragmenter.
In Linux, / represents the _______________.
Which of these is not a valid Microsoft Office file extension?
Which of the following Linux commands will show detailed information about the contents of a folder?
Which Windows command will power down a local or remote computer?
Which of the following is an illegal character in a Linux filename?
/ (forward slash)
Extra text typed after a command to modify its operation, such as /w or /p after dir, is called a(n) _______________.
To make a directory, the command ____ or _______ is used.
A Windows command switch is expressed by using which character?
What Linux command describes the syntax and options of a specific command?
Windows comes with a tool called _______________ that enables a user to copy multiple folders and subfolders.
To renew your A+ certification, you must earn 20 _______________ each three-year period.
continuing education units (CEUs)
If a professional hasn't already achieved _______________ certification, they should make it their next certification goal after CompTIA A+ certification.
The 220-901 exam tests your knowledge of computer _______________, expecting you to be able to identify just about every common device on PCs, including variations within device types.
What is the name of the pre-CompTIA A+ certification?
CompTIA IT Fundamentals
After becoming CompTIA A+ certified, what's the next certification you should attain?
How many exams do you need to pass to become CompTIA A+ certified?
What is the most popular computer literacy certification?
Which CompTIA A+ exam goes into significant detail about iOS and Android configuration, including information on setting up e-mail and securing these devices?
compTIA A+ exam covering hardware and peripherals, mobile device hardware, networking and troubleshooting hardware and network connectivity issues.
Building, maintaining, and fixing _______________ or "groups of computers that enable people to share resources"represent a logical set of skills for computer technicians.
After making repairs to a user's system, which of the following actions should a technician take?
Contact the customer a few days later to determine the state of repairs
In which of the following situations is it appropriate for an IT service provider to make copies of a customer's confidential data?
With the customer's permission, for backup purposes
At the very least, what tool should be in every technician's toolkit?
What is the first step of the troubleshooting theory?
Identify the problem.
A user is unsatisfied with the quality of the repair that another technician has completed on their PC. Which of the following should be done to help the user?
Clarify the user's statements
_________ means to tell the truth and _______________means to do the right thing.
Devices that prevent an ESD by grounding the user
Antistatic Protection Devices
Which of the following is a good practice after completing a troubleshooting call at someone's office?
Follow up with a call within a couple of days to make sure everything is going well with the fixed computer.
Which tool helps you avoid accidental static discharge by keeping you at the same electrical potential as the computer on which you're working?
Antistatic wrist strap
If a theory is not confirmed during troubleshooting, what is the technician's next step?
Establish a new theory or escalate
The _______________ wire helps excess electricity to return safely to the ground.
The computer keeps rebooting, losing power, and shutting down intermittently. After verifying that there are no issues with overheating the technician suggests that PSU possibly needs to be replaced. Which of the following tools will technician use to determine if the PSU is the cause?
What should you keep in mind when testing DC connectors?
DC has polarity. The red lead should always touch the hot wire; the black lead should touch a ground wire.
Besides the CPU, which of the following components might have their own heatsink?
Which of the following connectors is found on every desktop power supply?
How is DC voltage represented on multimeters?
V with a solid line above a dashed line
The pressure of electrons in a wire is called _______________.
A Pentium 4 PC has a dead power supply. This power supply has a characteristic that must be found in the replacement power supply. Which of the following describes this characteristic?
The supply must have a 4 pin Molex cable.
A technician is testing the voltages of connectors on the motherboard. Which of the following connectors would give a reading of 12V?
Joachim ordered a new power supply but was surprised when it arrived because it had an extra 4-wire connector. What is that connector?
P4 connector for plugging into modern motherboards
All motherboards come with a technical manual, better known as the _______________ book.
How many wires does a PCIe connection use for sending and receiving data?
One for sending and one for receiving
Modern motherboards are layered _______________, in which copper is etched onto a nonconductive material and then coated with some sort of epoxy for strength.
printed circuit boards (PCBs)
Which of the following is the maximum throughput of a USB 3.0 connection?
_______________ motherboards enable companies to create systems that stand out from the generic ones.
RAID _______________ refers to making two drives act as one drive by spreading data across them, which is good for speed.
Which of the following devices requires 3.3V of power from the motherboard?
Serial Port Card
Around 2001, the chipset maker VIA Technologies started the process to create a small form factor (SFF) motherboard known as the _______________.
What is copper etched onto a non-conductive material and then coated with some sort of epoxy for strength called?
Which ITX form factor competes head to head with the virtually identical microATX?
Four bits make up a _______________.
What is an important difference between desktops and mobile devices in terms of CPU needs?
Mobile devices need to consume less electricity.
Which of the following CPU features allows the operating system to see a core as dual processors?
Darren has installed a new CPU in a client's computer, but nothing happens when he pushes the power button on the case. The LED on the motherboard is lit up, so he knows the system has power. What could the problem be?
He forgot to apply thermal paste between the CPU and the heat-sink and fan assembly
The system crystal is a quartz oscillator soldered to the _______________.
The video processing portion of the computer traditionally has a discrete microprocessor unique to video capabilities, known as the _______________.
The video processing portion of the computer traditionally has a discrete microprocessor unique to video capabilities, known as the _______________.
The device that retrieves data from RAM and places it on the external data bus is called the _______________.
memory controller chip (MCC) or CPU
What newer technology automatically configures CPU multipliers and speeds?
What typically connects a CPU to RAM?
Mobile processors extend battery charge by using less _______________ than the processors used in desktop computers.
When the CPU needs certain bytes of data, it requests those bytes via the _______________ bus.
When installing additional RAM for a laptop, which of the following would MOST likely be used?
DDR4 runs at
Today's PCs that need to watch for RAM errors use a special type of RAM called _______________ RAM.
ECC - Error Correction Code
DDR SDRAM for laptops comes in _______________.
Which of the following is used to detect and correct a single bit error in a memory DIMM?
Modern DRAM sticks come in 32-bit- and _______________-bit-wide data form factors with a varying number of chips.
A technician is dispatched to install additional RAM in a computer. The technician unplugs the system from the power source, and removes the cover of the PC. Which of the following should the technician do NEXT?
Put on an ESD strap
Which of the following memory types would MOST likely be installed in a laptop in the form of DDR3?
What was the width of the original 8088 processor's frontside bus?
What is the correct boot sequence for an older BIOS-based PC?
Power good, CPU, POST, boot loader, OS
What does BIOS provide for the computer? (Choose the best answer.)
BIOS provides the programming that enables the CPU to communicate with other hardware.
What are programs stored on ROM chips called?
ROM chips are _______________, meaning that the information stored on ROM is not erased even when the computer is turned off.
BIOS Security section of the BIOS could include which of the following (choose all that apply)
A(n) _______________ password specified in BIOS security settings locks or unlocks access to the system setup utility.
Which chip contains the system BIOS and can hold data permanently, even without electricity?
Jill decided to add a second hard drive to her computer. She thinks she has it physically installed correctly, but it doesn't show up in Windows. Which of the following options will most likely lead Jill where she needs to go to resolve the issue?
Reboot the computer and watch for instructions to enter the CMOS setup utility (for example, a message may say to press the delete key). Do what it says to go into CMOS setup.
The POST cards snap into the _______________ slots in a system.
What does an option ROM contain?
BIOS for a specific device
Which HDMI connector is used in most contemporary tablet devices with an HDMI port?
Which of the following video cable types would be MOST likely to experience gradual, degraded signal quality over a long distance?
A technician has been asked by Joe, an end user, to select a new monitor for his desk. Due to desk size, Joe needs the thinnest monitor possible. Which of the following monitor types would BEST suit his needs?
Which of the following is the form factor of a standard VGA connector?
Which of the following is the form factor of a standard S-video connector?
A user reports that they walked away from their laptop for 30 minutes and when they came back the screen was very dim. The user tried moving the mouse and increasing the brightness setting, but neither worked. Which of the following should the technician do FIRST?
Check if the laptop is now on battery power.
Which of the following video types has a DB-15 connector?
What term identifies how many colors can be displayed on a screen?
What is the resolution that allows the LCD, LCoS or flat panel display monitor to display the sharpest picture possible?
Any single combination of resolution and color depth you set for your system is called a(n) _______________.
Which of the following peripherals needs to be configured after installation to work correctly?
External optical drives often use USB or _______________ connections.
Which of the following has a MAXIMUM transmission speed of 10 Mbps?
A technician wants to install a printer to use port LPT1, but the computer does not currently have such a port. Which of the following expansion cards should the technician install and configure to create an LPT1 port?
Which of the following BEST describes the purpose of a TV tuner card?
Decode NTSC or PAL signals for the PC
A(n) _______________ moves the cursor as you move your fingers over its surface.
What is the maximum cable length allowed by USB 1.1 and USB 2.0 specifications?
What group of compression standards are used for both audio and video?
Moving Picture Experts Group (MPEG)
A laser multi-function device in an office is able to scan documents, but users are reporting that when they try to make copies they receive an error. Which of the following troubleshooting steps should a technician try FIRST?
Check the toner level to see if it is low.
What are the two Blu-ray Disc writable formats?
BD-R and BD-RE
What is Window's default Web browser?
In Windows systems, a user clicks on the _______________ button to shut down the system, get access to applications, tools, files, and folders.
_______________ (or programs) enable you to do specialized tasks on a computer such as typing a letter to a friend.
In modern terms, a(n) _______________ is an electronic device that can perform many different calculations per second
Which port on the back of a PC's system unit is used for external hard drives?
In Windows 8/8.1, what is displayed when a user drops the cursor to the bottom left corner when in the Start screen?
The shutdown context menu
Which operating system borrowed from tablet operating systems to create a touch UI?
What 3 letter command opens a windows command prompt?
In Windows, the _______________ command displays or alters the encryption of directories on NTFS partitions.
What is another name for a folder?
A(n) _______________, represented in Linux by the | symbol, connects the output of one command to the input of a second command.
Mac OS X and Linux do not use _______________ to move between drives.
Which command will allow you to go up a single directory level at a time?
The part of a file name following the period (.) is called the _______________.
The exact location of a file is called its _______________.
The ____ or ____ commands copy one or more files and delete the originals.
Which statement is true of both the CompTIA A+ 220-901 and 220-902 exams?
Both exas have no more than 90-100 questions
What are Microsoft's Certifications called?
Microsoft released the _______________ operating system after CompTIA announced the objectives for the 220-901 and 220-902 exams, but before the exams went live in December 2015.
An office consisting of anywhere from 1 to 10 workers
What company administers the CompTIA A+ certification exams?
The CompTIA A+ _______________ exam covers the configuration, repair, and troubleshooting of the Windows operating system.
Very few people pay full price for the A+ exams, because most companies that provide CompTIA A+ training offer discount _______________.
Several certifications cover computer literacy or _______________ literacy, the phrase that means "what every person needs to know about computers to survive in the 21st century."
What is the primary CompTIA Web site?
Which of the following is the FIRST thing a technician should do before putting their hand inside a computer case?
Touch the case to discharge static.
What should you do after successfully repairing a machine?
Document your findings.
Joe's company just moved into a new building, and the company's management is very concerned about proper equipment grounding. Which of the following risks are they attempting to mitigate by grounding equipment?
Which phrase best describes the process of asking questions once a person has described a situation?
Which device or appliance emits radio waves?
A technician realizes the problem a customer is having before the customer is done explaining all the symptoms. Which of the following is the BEST action for the technician to take?
Finish listening to the customer's explanation without interrupting if it will not take an excessive amount of time.
What is the most important thing you should do at the completion of any work?
Document your work.
A technician needs to move servers from the storage room. When it comes to personal safety, which of the following should be performed?
Use proper lifting techniques
After responding immediately to a dispatch, a technician arrives to resolve the customer's issue. The customer appears to be angry that they have waited so long for a response. Which of the following is the BEST course of action for the technician to take?
Empathize with the customer and focus on completing the task in an expedited manner. Upon closure, document the situation and inform the manager.
The standard modern power supply provides _______________ volts of power.
3.3, 5.0, and 12.0
If a multimeter shows infinite _______________ between one end of a wire and the other, then there is no continuity.
How should an electronic device be protected during an electrical storm?
Unplug the device.
Which of the following characteristics must be matched depending on the specifications of the power grid for the country a PSU will be utilized in?
The power supply connects to the power cord via a standard _______________ connector.
Which power supply never turns off?
What sort of power connector did a floppy disk drive typically use?
A(n) _______________ can protect equipment during power sags.
A surge suppressor should have a rating of at least _______________.
The notches that guide installation in the Molex connector are called _______________.
Martin bought a new motherboard to replace his older ATX motherboard. As he left the shop, the tech on duty called after him, "Check your standouts!" What could the tech have meant?
Standouts are the metal connectors that attach the motherboard to the case
A technician is tasked with adding an expansion card to connect an external device. Which of the following expansion cards would provide the FASTEST data transfer speeds?
Which of the following bus speeds is supported by PC2-5300 and PC2-4200?
When Jane proudly displayed her new motherboard, the senior tech scratched his beard and asked, "What kind of ICH does it have?" What could he possibly be asking about?
What are the usual dimensions of a microATX motherboard?
9.6 × 9.6 inches
Which of the following connection types is rated at transfer speeds of 480 Mbps?
What are the small connectors that mount a motherboard to the case called?
Which of the following computer components are located on the Northbridge? (Select TWO).
Which chip connects directly to DDR4 Memory
What do registers provide for the CPU?
The CPU uses registers for temporary storage of internal commands and data.
What cache was historically on the motherboard, but now often comes on the CPU?
Modern CPUs require the following to properly dissipate heat (Select THREE):
Processor Heat Sink
A(n) _______________ is a series of commands sent to a CPU in a specific order for the CPU to perform work.
RAM is arranged in _______________-sized rows.
A(n) heat sink and a(n) _______________ connect to the CPU and keep it cool.
What type of socket does not require any force when installing the processor with the socket?
What keeps every stage of the processor busy on every click of the clock, making a CPU run more efficiently without increasing the clock speed?
The default and recommended page-file size in Windows is _______________ times the amount of installed RAM on your computer.
What is the best way to determine the total capacity and specific type of RAM your system can handle?
Check the motherboard book
What type of memory stick do laptops use instead of a DIMM?
What type of computer uses the 68-pin micro-DIMM and 144-pin SO-DIMM?
Scott wants to add 512 MB of PC100 SDRAM to an aging but still useful desktop system. The system has a 100-MHz motherboard and currently has 256 MB of non-ECC SDRAM in the system. What else does he need to know before installing?
If the system can handle that much RAM
In reference to RAM sticks, CAS stands for _______________.
column array strobe
To optimize the flow of data into and out of the CPU, the modern MCC provides at least _______________ of data every time the CPU requests information from RAM.
No _______________ processors support a triple-channel feature.
Memory manufacturers offer a low-voltage version of DDR3, most commonly labeled _______________ that provides substantial cost savings when used in massive RAM applications.
The process of inserting a removable disk of some sort (usually a USB thumb drive) containing an updated BIOS file is called _______________.
Flashing the BIOS.
When you press a key on the keyboard, what does the scanning chip in the keyboard send to the keyboard controller?
Which chip stores information that describes specific device parameters?
The _______________ enables you to boot a PC without any local storage by retrieving an OS from a server over a network.
Preboot Execution Environment (PXE)
Programs stored on ROM chips are called _______________.
What BIOS feature allows a PC to boot without any local storage by retrieving an OS from a server over a network?
Every time a key is pressed on the keyboard, the _______________ chip in the keyboard notices which key has been pressed.
The _______________ program checks out the system every time the computer boots
The _______________ HDMI connector is used exclusively for automobile video systems.
Joe, a user, has installed a new monitor on an existing system. Joe calls a support technician and reports that everything on the new display is fuzzy. Which of the following describes what needs to be changed to correct this issue?
The display resolution needs to match the native resolution
Which of the following parts of a laptop screen provides illumination for the LCD?
In older CRT monitors, the amount of time it took to draw the entire screen and get the electron guns back to the upper-left corner was called the _______________.
vertical refresh rate (VRR)
What CRT component controls the point of impact for an electron beam?
Which of the following would be the MOST common use for a cable with a DE-15 connector?
Which of the following connection types uses a 15-pin connector for displays?
No other area of the PC world reflects the amazing acceleration of technological improvements more than 3-D graphics—in particular, 3-D _______________—which attempts to create images with the same depth and texture as objects seen in the real world.
New LCDs (and video cards) sport fully digital connections, the most common of which is the _______________ standard.
digital visual interface (DVI)
All LCD monitors have a(n) _______________ resolution, such as 1920 x 1080, that enables them to display the sharpest picture possible.
_______________ devices scan and remember unique aspects of various body parts such as your retina, iris, head image, or fingerprint, using some form of sensing device such as a retinal scanner.
Most cameras above the basic level have some _______________ zoom-meaning that the zoom is built into the lens of the camera.
The _______________ CODEC is used for Skype video conferencing.
What type of file is a MIDI file?
The number of characteristics of a particular sound captured during sampling is measured by the _______________ of the sample.
USB _______________ are flash devices that contain a standard USB connection.
What is the storage capacity of a single-layer Blu-ray Disc?
DVD-ROM is the DVD-equivalent of the standard _______________ data format.
Which of the following cable types is MOST often found in Plain Old Telephone Service (POTS)?
Which of the following MUST be performed when installing a PCI sound card for use instead of the onboard sound?
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