41 terms

MGSC CH 10 Section A

Tactical Planning
Mid-level managers set incremental goals that can be achieved in a year or less. This process is referred to as ___ __
Knowledge Base
The facts and rules for an expert system are usually derived by interviewing one or more experts, and then incorporated into a ___ __
Commit or Rollback Strategy
OLTP uses a ___ ___ ___ ___ to ensure that each transaction is processed correctly
Every organization has a goal or plan that's referred to as its __
Structured Problem
An everyday, run-of-the-mill, routine problem is call
a ___ __
Operational planning
Low-level managers are responsible for scheduling employees, ordering supplies, and other activities that make day-to-day operations run smoothly. The process is referred to as ___ __
Expert System Shell
An ___ ___ ___ is a software tool containing an inference engine and a user interface that developers use to enter facts and rules for a knowledge base
___ determine organizational goals and plan how to achieve those goals
___ are the people in an organization who directly carry out the organization's mission
An ___ is a group of people working together to accomplish a goal
Exception Report
An ___ ___ contains information that is outside normal or acceptable ranges
OLTP System
A processing system that allows for a real-time in which each transaction is processed as it is entered is often referred to as an ___ ___
Decision Query
A ___ ___ is a question or set of instructions describing data that must be gathered to make a decision
Expert System
An ___ ___, sometimes referred to as a knowledge-based system, is a computer system designed to analyze data and produce a
recommendation, diagnosis, or decision based on a set of facts and rules
Transaction Processing System
A ___ ___ ___ (TPS) provides a way to collect, process, store, display, modify, or cancel transactions
Inference Engine
The knowledge base is stored in a computer file and can be manipulatd by software called an ___ ___
Information System
An ___ ___ collects, stores, and processes data to provide useful, accurate, and timely information,
typically within the context of an organization
Enterprise Information System
A large business might require several information systems integrated into an ___ ___ ___ that
supports a variety of business activities
In an information system context, a ___ is an exchange between two parties that is recorded and
stored in a computer system
Unstructured Problem
An ___ ___ requires human intuition as the basis for finding a solution
Semi-Structured Problem
A ___ ___ is less routine than a structured problem
Strategic Planning
The emphasis on long-range and future goals is referred to as ___ ___
Neural Network
A ___ ___ uses computer circuitry to simulate the way a brain might process information, learn, and
Organizational Chart
An ___ ___ depicts the hierarchy of employees in an organization
Management Information System
___ ___ ___ refers to a type of information system that uses the data collected by a transaction processing system, and manipulates the data to create reports that manager can use to make routine business decisions in response to structured problems
Scheduled Reports
___ ___, such as monthly summaries, follow a fixed format and are produced according to a preset timetable
Ad Hoc Report
An ___ ___ ___ is a customized report, generated to supply specific information not available in scheduled reports
Nonprofit Organization
Organizations formed to accomplish politica, social, or charitable goals that do not include amassing
profit is known as a ___ ___
External Information
Other information systems store or provide access to ___ ___ generated by sources outside the
Executive Information System
A special type DSS, called an ___ ___ ___ (EIS), is designed to provide senior managers with information relevant to strategic management
Knowledge Engineering
The process of designing, entering, and testing the rules in an expert system is referred to as ___ ___
Internal Information
Some information systems collect and store ___ ___ generated by the organization itself
Batch Processing
Early transaction processing systems, such as banking and payroll applications, used ___ ___ to
collect and hold a group of transactions until the end of a day or pay period, when the entire batch is
Mission Statement
A ___ ___ describes not only an organization's goal, but also the way in which those goals will be
Online Processing
In contrast to batch processing, most modern transaction processing systems used ___ ___
Detail Reports
A typical transaction processing system generates ___ ___ which provide a basic record of
completed transactions
Decision Support System
A ___ ___ ___ (DSS) helps people make decisions by directly manipulating data, analyzing
data from external sources, generating statistical projections, and creating data models of various
Summary Report
A ___ ___ combines, groups, or totals data
Decision Model
A ___ ___ is a numerical reporesentation of a realistic situation
Any organization that seeks profit by providing goods and services is called a ___
Fuzzy Logic
Using a technique called ___ ___, an expert system can deal with imprecise data by asking for
a level of confidence.