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17 terms

MGT Chapter 17

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Monitoring
Which of the following managerial actions is associated with the definition of control?
performance standards are already in place
The control process assumes that ________.
and have compared actual performance to a desired standard
Managers can't really know whether their work units are working properly until they've evaluated what activities have been done ________.
Balanced scorecard
Performance measurement tool that looks at more than the financial bottom line (financial, customers, internal processes, people/innovation/growth).
productivity
Overall output of goods or services divided by the inputs needed to generate thoes outputs.
Feedback
College entrance exams (ACT, SAT)
Concurrent
Mixing paint
Feedback
Mechanic test driving a car after he installs new breaks
Benchmarking
Search for the best practices among competitors or noncompetitors that lead to their superior performance.
personal observations
has the disadvantages of being subject to personal biases, time consuming, and obtrusive
statistical reports
has the advantages of being easy to visualize and effective for showing relationships
oral reports
has the disadvantage of being provided with filtered information that can't be documented
written reports
has the advantages of being comprehensive, formal, and easy to file and retrieve
measurement and corrective action steps of the control process
The differences seen in organizational control systems of global organizations are primarily in the ________.
when employees have been notified of the practice
The Electronic Communications Privacy Act allows employers to monitor communications ________.
employee stress
Factors that have been found to be linked to workplace violence include ________.
To be considered a system, it needs to be on a computer and not manually regulated.
Which of the following is not related to the meaning of management information systems?