and have compared actual performance to a desired standard
Managers can't really know whether their work units are working properly until they've evaluated what activities have been done ________.
Performance measurement tool that looks at more than the financial bottom line (financial, customers, internal processes, people/innovation/growth).
Overall output of goods or services divided by the inputs needed to generate thoes outputs.
Search for the best practices among competitors or noncompetitors that lead to their superior performance.
has the disadvantages of being subject to personal biases, time consuming, and obtrusive
has the advantages of being easy to visualize and effective for showing relationships
has the disadvantage of being provided with filtered information that can't be documented
measurement and corrective action steps of the control process
The differences seen in organizational control systems of global organizations are primarily in the ________.
when employees have been notified of the practice
The Electronic Communications Privacy Act allows employers to monitor communications ________.