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Human Resource Management Flashcard set CLEP


scientific analysis of your handwriting

Critical Incident Method

Keeping a record of an employees positive or negative behavior

Factor Comparison

for a few predetermined key jobs, points are allotted and wage rates for such key jobs are fixed

Environmental Stress

Background noise

piece rate

paid per piece completed instead of per hour


stress that we can use positively for our personal growth

predictive validity test

an applicant is teste, hired then evaluated by thier current supervisor


A person's knowledge skills, abilities and other characteristics

alternation ranking method

rates employees as a group from best to worst on a particular area

paired comparison method

comparing each employee to every other employee in a particular area

behaviorally anchored rating scale

matches rating with employee behavior


Age Discrimination in Emplyment act of 1967


Worker Adjustment and Retraining Notification Act

Job Design

ideal traits for a position

job analysis

categorizing exactly what skills and tasks a specific job requires


Employee Retirement Income Security act of 1974

Taft Hartley Act

Outlawed for unions the closed shop, jurisdictional strikes and secondary boycotts

programed learning

when an employee is taught information, asked questions, and reviews the answers with the trainer


Family and Medical Leave of 1993

established three main types of legally required benefits unemployment insurance retirement income and benefits for dependents and medical insurance

Social Security Act of 1935

describes 23 major occupational groups

Standard Occupational Classification System

requires employees proved reasonable accomodation to disabled employees

Title 1 of the American with Disabilities act of 1990

established a federal state employment system

Wagner - Peyser Act

1990 amendment to the ADEA indicates that employers can require older emplyees to pay more than younger employees for health care insurance

Older Workers Benefit Protection Act OWBPA

establishes employees rights to bargain collectively with employers on such issues as wages, work hours and working conditions

NLRA - National Labor Relations Acto of 1935

plans that do not require employee contributions to fund retirement income

Non contributory pension plans

defines the term hours worked that appears in the FLSA

Portal to portal act of 1947

Paired comparison

a variation of simple ranking job evaluation plans orders all jobs from lowest to highest based on coparing the worth of each job

mandates that contractors with federal contracts meet guidelines regarding wages and hours, child labor convict labor, and hazardour working conditions

Walsh-Healey Public Contracts Act of 1936

requires that all contractors pay employees one and one half times thier regular hourly rate for each hour worked in excess of 40 hours per week

Work hours and safety standards act of 1962

represent periodic base pay increases that are based on changes in prices as indexed by the Consumer Price Index

Cost of living adjustments COLA'S

established employment standards for construction contractors holding federal government contracts valued at more than 2000.

Davis Bacon Act of 1931

a specific kind of behavorial system requires job incumbents and thier supervisors to identify performance incidents on the job behaviors and behavioral outcomes

Critical Incident technique

represents unintentional employment discrimination

disparte impact

Civil Rights act of 1991

shifted the burden of proof of disparte impact from employees to employers overturning several 1989 supreme court rulings

a major piece of federal legislation designed to protect the rights of underrepresented minorities

Civil Righst Act of 1964

Bennett Amendment

allows employees to charge employers with Title VII violations regarding pay only when the employer has violated the Equal Pay Act of 1963


a specific kind of behavioral system is based on the critical incident technique and these scales are developed in the same fashion with one exception

bias errors

happen in the performance evaluation process when the rater evaluates the employee based on the raters negative or positive opinion of the employee

behavorial observation scale -BOS

specific kind of behavioral system displays illustrations of positive incidents of job performance for various job dimensions

American with Disa bilities Act of 1990

prohibits discrimination against individuals with mental or physical disabilities within and outside employement settings, including public services and transportation public accomodations and employment

Age discrimination act

protects older workers age 40 and over from illegal discrimination - established in 1967

executive order 11935

prohibits employment of nonresidents in U.S. civil service jobs 401 FEP manual

Executive order 11478

prohibits emploment discrimination on the basis of race, color, religion sex national origin handicap and age - 401 FEP manual 4061


1938 addreses major abuses that intensified during the Great Depression and the transition from agribultural to industrial enterprises

Extrinsic compensation

includes both monetary and nonmenetary rewards


1993 - requires employers to provide employees 12 weeks of unpaid leave per year in cases of fmaily or medical emergency


1935 specifies employees and employers tax or contribution to unemployment insurance programs required by the social security act of 1935

equal pay act of 1963

requires that men and women should receive equal pay for performing equal work

job analysis

is a specific scientific way of categorizing exactly what skills and tasks a specific job requires

job design

is the ideal traits for a position (self starting, works well under pressure, familiar with office machines)

job analysis

the proces of making a list of the exact tasks or activities that an individual in a specific job does

job design

the ideal requirements of a job or person

job description

a listing of what a job includes such as tasks duties and responsibilities - analysis is the process of creating the job description)

job relatedness

how essential job tasks are related to the job

ranking system

jobs are ranked on the basis of responsibilities and duties and thier importance to overall company objectives

graphic rating scale

rating employees on a list of traits or job requirements

alternation ranking

rating employees as a gorup from best to worst on a particular area

paired comparison method

comparing each employee to every other employee

behaviorally anchored rating scales

matching ratings with employee behavior

narrative forms

determining performance based on a written example of past behavior and future plans

classification method

grades are defined by the requirements found to be common to sereral tasks spanning different departments

pregnancy discrimination act of 1978

amendment to Title VII of the Civl Rights act of 1964. Discrimination on the basis of pregnancy childbirth or related medical conditions

maslows hierarchy of needs

physiology - safety - security - belonginess self esteem - self actualization

herzbergs two factor theory

intrinsic / extrinsic motivation

alderfers ERG theory

theory posits that there are three groups of core needs - existence relatedness and growth

edward deci

self determination theory

goal setting theory

based on the notion that individuals sometimes have a drive to reach a clearly defined end state

industrial psychology

the primary concerns of industrial psychology is which the basic relations in industry between worker and machine

laissez-faire caitalism

caitalistic philosophy holding that business owers were entitled to complet control over employees

reform movement

was a political movement duirng the mid - to late 1800's designed to end the spoils system of appointing people to governement jobs

cometency based management

supports the integration of human resources planning with business planning

human resource strategy

is devised in resect to recruitment -emloyee development-motivation and engagement

job design

criteria - economic considerations-technical considerations - time and space-skill requirements-machinery - industrial relations

open system approach

based on the concept of the organization as an open system with the primary work group as a subsystem of the total organization

5 steps to recruiting

consider the needs - build an applicant pool - evaluate the applicants - hire and train

job specification

is used to take the employee qualifications discovered in the job analysis and group them in terms of knowledge

job evaluation

a systematic assessment of job content - it establishes the worth of a job in terms of salary or wage compared to othe rjobs

ranking method

method is one of the simplist jobs are comared to each other based on the overall worth of the job

factor comparison

a set of comensable factors are identified as determing the worth of jobs

variable pay system

compensation progams that are tied to increases in productivity and profits


an intermediary between an employee and management who hels achieve justice in claims of unfair treatment


is when a union's sis revoked as the exclusive bargaining agent for workers

two tierd pay scale

paying new hires at a lower rate

cometency based pay

based on emloyees depth of knowledge

purpose of job evaluation

to determine rate of pay

30 percent of employees require what

a degree

DOL's statistics redictat by 2010

the number of African American workers will be increased by 20%

geocentric approach to staffing

hires the best regardless of what country the employees come from

global staffing method

uses host country national for all positions - polycenric staffing

human resource management has moved from organizations that were structured in what terms of style


the minimal qualifications required for a particular job are referred to as a -

job specification

pygmalion effect

indicates that exceptions can result in the achievement of self-fulfilling prohecies

path that describes both vertical and horizontal moves

network path

vestibule training

moves the person out of the production area to learn a new skill

job bidding

is the rocedure that allows current emloyees of an organization to aly for a posted job opening when they have the qualifications for the job

construct validity

is a test validation method that determines if a test measure traits or constructs that are import to the performance of a job


often lead to reduced productivity - layoffs have indirect and direct costs

employeers pay what amount in terms of workers compensation insurance premiums

Employers pay all of the workers comensation insurance

ethical decisions

ethics can be legislated - Procurement Integrity Act and the Corporate and Auditing Accountability Responsibility and transparency act are examples

the identification of team and or individual strengths and weaknes is most accurately reflective of which process

Performance appraisal


contains hands on skills -

cognitive domain

is knowledge and the affective domain contains feelings and attitudes

four methods of job evaluation are

ranking - factor comparison the classification and the point method

the fastest growing area of EEOC complaints are those related to

age discrimination

Davis Bacon Act

the first US National law that dealt with the prevailing wage or miniminum wage

BARS approach

uses a 5-10 vertical scales


relies on critical incidents

Tell and sell interview

requires the rater to use ersuasion to change the employees behavior

tell and listen interview

allows the employees to express their feelings about the appraisal and vent any fellings

Wagner Act

NLRA act of 1935 created by congress to protect workers right to unionization


regulates power between labor and management - prohibits management from using unfair labor practices like discouragin union membership

job speculation

describes work such as advertising that is done for a client without a contract or job order

job evaluation

is a formal and systematic approach to analyzing jobs and categorizing them in regard to their realitive worth in an organization - compensation factors

trait method

personnel evaluation method seeking the measurement of employee work effictiveness

two factor of motivation

Hygiene factors -created by Frederick Herzberg

delhi technique

originally as a way to obtain the oinion of experts without necessarily bringing them together face to face

delphi technique

based on the Hegelian princile of achieving oneness of Mind through a three step process of thesis antithesis and synthesis

job analysis

is the proces used to collect information about the duties responsibilities necessary skills outcomes and work environment of a particular job

job analysis methods

direct observation - work methods - critical incident technique

direct observation

is a method of job analysis to observe and record behavior

work methods analysis

is used to describe manual and repetitive production jobs

critical incident technique

method of job analysis used to identify work behaviors that classify in good and poor performance

PAQ method

questionaire technique of job analysis -developed by McCormick-Jeanneret and Mecham

FJA - Functional job analysis

technique of job analysis that was developed by the Employement and Training Administration of the US

Work profiling System - WPS model

a questionairre technique of job analysis - computer administered for job analysis - developed by Saville and Holdsoworth

Mosaic model

is a questionnaire technique of job analysis used to collect information from incumbents and supervisors - 151 job tasks rated in terms of imortance

CMQ model

technique of job analysis that was developed by Harvey as a worker oriented job analysis instrument designed to have aplicability to a broad range of exempt and non exempt jobs 41 questions +62 _80 _ 53 - 47

fifth amendment

no person shall be deprived of life liberty or property

14th Amendment

no state shall make or enforce any law which shall abridge the rivileges or immunities of citizens of the United States

Social SEcurity Act of


Fair Labor Standards Act


Fair Pay rules -

August 2004

Portal to portal act of 1947

defines the term hours worked that aears in the FLSA

Work hours and Safety Standars act - coverage extends to all laborers and mechanics who are employed by contractors who meet the following criterion

enacted in 1962

McNamara Ohara Service Contract of

1935 - aplies to all contractors who emloy service workers

spillover effect

because management of nonunion firms generally offered higher wages and benefits to reduce the chance those employees would seek union representation

interindustry wage

or compensation differentials - deifferences in wages across industries

Civil Rights act


Equal Pay act -to remedy a serious problem of employement discrimination in private industry


Civil Rights act - Title 7


Disparate treatement

represents intentional discrimination

disparate impact

represents unintentional discrimination

Bennett Amendment

allows employees to charge employers iwth title7 violations regarding pay only when the employer has violated the equal pay act of 1963

executive order 11246

extends title 7 standards to contractors holding government contracts worth more than 10,000 per year and imposes additional requirements on contractors with govnt contracts owrkth more than 50,000 or 50 or more employees

Age discrimination act - amended in 1986 and 1990 to protect workers over 40


Older workers benefit protection



covers private employeers with 20 or more employees labor unions with 25 or more members and employment agencies

Civil rights act of 1991

to overturn several supreme court rulings shifted the burden of proof from employees to employers

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