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Outsourcing in the 21st Century


A common approach using the professional expertise within an organization to develop and maintain the organization's information technology systems.


An arrangement by which one organization provides a service or services for another organization that choose not to perform them in-house.

Onshore outsourcing

Engaging another company within the same country for services.

Nearshore outsourcing

Contracting an outsourcing arrangement with a company in a nearby country.

Offshore outsourcing

Companies in countries geographically far away.

Business process outsourcing

Contracting of a specific business task, such as payroll, to a third-party service provider.

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