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Chapter 8 Communicating the plan
Terms in this set (7)
what is communication
the process of exchanging information and has 3 elements
sender - the person responsible for putting the information together in a clear and concise manner and communicating it to the receiver.
message - the information that is being sent and received. Messages can take many forms, including written, verbal, nonverbal, formal, informal, internal, external, horizontal, and vertical. Horizontal communications are messages sent and received between peers. Vertical communications are messages sent and received between subordinates and executive management
receiver - the person for whom the message is intended. They are responsible for understanding the information correctly and making sure they've received all the information.
what is decoding
what the receiver does with the information when they get it. They convert it into an understandable format.
formula to calculate the number of lines of communication among members
n(n-1) / 2
what should go into a communication plan
Defining who needs information on your project
Defining the types of information each person or group needs
Identifying the communications format and method of distribution
Assigning accountability for delivering the communication
Determining when the communications will occur and how often
what is the communication requirements for stakeholders in the communication plan
frequency, level of report detail; types of communication; confidentiality restraints; tailor communication style
what should be included in stakeholder engagement plan
Identify which aspects of the project plan to communicate.
List any known or probable benefits or concerns from the stakeholder.
Determine the key message to convey to each stakeholder.
what factors influence communication
language barriers, time zone or geographical factors, technological factors, cultural differences, interorganizational and intraorganizational differences, and personal preferences
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