Get a hint
You have configured Skype for Business to work with Dynamics 365. A user clicks on the phone icon next to a phone number on a customer's record, it auto open Skype for Business with the click to call option. What else happens?
A phone activity record is opened
A phone activity is created and marked as closed.
The presence indicator changes to blue.
Nothing.
A phone activity record is opened
A phone activity is created and marked as closed.
The presence indicator changes to blue.
Nothing.
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