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30 terms

Chapter 12

STUDY
PLAY
The type of decision that can made by following a definite procedure is called a(n) ________ decision.

structured

unstructured

semistructured

procedural
structured
The easy use of graphics in an ESS allows the user to

look at more data in less time with greater clarity.

use creative analysis.

quickly manipulate TPS and historical data.

decentralize decision making.
look at more data in less time with greater clarity.
The leading methodology for understanding the really important information needed by a firm's executives is called the ________ method.

digital dashboard

balanced scorecard

KPI

data visualization
balanced scorecard
A pivot table is a

spreadsheet tool that displays two or more dimensions of data in a convenient format.

type of relational database.

chart tool that can rotate columnar data quickly and visually.

tool for performing sensitivity analysis.
spreadsheet tool that displays two or more dimensions of data in a convenient format.
Saturn.com's "Build Your Own" feature, allowing customers to select the trim, transmission, engine, and other features of a car model is an example of a

CDSS

GSS

GIS

GDSS
CDSS
The chapter case discussing Dick's Sporting Goods stores illustrates the use of

DSS to enable greater supplier intimacy.

MIS to achieve greater operational excellence.

ESS to enable better decision-making.

CDSS to enable greater customer intimacy.
DSS to enable greater supplier intimacy
Checking store inventory is an example of a(n) ________ decision.

semistructured

unstructured

structured

none of these
structured
The five classical functions of managers are planning, organizing, deciding, controlling, and

coordinating.

leading.

managing.

negotiating.
coordinating
When there is no well-understood or agreed-on procedure for making a decision, it is said to be

undocumented.

unstructured.

documented.

semistructured.
unstructured
The decisions involved in creating and producing a corporate intranet can be classified as ________ decisions.

procedural

unstructured

structured

semistructured
semistructured
According to Mintzberg, managers in their informational role act as

figureheads for the organization.

leaders.

nerve centers of the organization.

negotiators.
nerve centers of the organization.
GDSS

require a small number of attendees in order to maintain high levels of productivity.

enable increasing a meeting size without reducing productivity.

include specific procedures for priority ranking the order in which participants can respond.

utilize shared desktop computers to foster collaboration.
enable increasing a meeting size without reducing productivity.
As discussed in the chapter case, the system used in South Carolina to estimate and map the regional damage and losses resulting from an earthquake was a type of

CDSS

GSS

GIS

GDSS
GIS
Middle management tends to face more unstructured decision scenarios, but may include some structured components.

True

False
False
Web-based tools for videoconferencing and electronic meetings are the primary tools for GDSS.

True

False
False
ESS

support the structured decision making of senior executives.

have the ability to drill down into lower levels of detail.

easily integrate data from different systems.

are primarily driven by information derived from a company's transaction processing systems.
have the ability to drill down into lower levels of detail.
A well-designed ESS will allow management to

have greater span of control.

assign lower levels of management greater control.

reduce their need to review lower levels of operation.

all of these.
all of these
In contrast to the classical model of management, behavioral models see the actual behavior of managers as being more

systematic.

informal.

reflective.

well organized.
informal
The components of a DSS are the

internal corporate database, external data sources, and analysis tools.

data visualization tools, software, and graphics capabilities.

database, graphics capabilities, and analysis tools.

database, software system, and user interface.
database, software system, and user interface.
The classical model of management does not address what exactly managers do when they plan, decide things, and control the work of others.

True

False
True
An information system for a building company that tracks construction costs for various projects across the United States would be categorized as a type of

DSS.

MIS.

GIS.

CDSS.
MIS
A geographic information system is a decision support system designed specifically to work with spatial information.

True

False
True
DSS are a special category of GIS.

True

False
False
Backward sensitivity analysis software is used for

supply chain optimization.

historical what-if analysis.

goal seeking.

reverse forecasting.
goal seeking
The intelligence phase of decision making consists of discovering, identifying, and understanding the problems occurring in the organization.

True

False
True
As discussed in the chapter text, the three main reasons that investments in information technology do NOT always produce positive results are

management support, technical logistics, and user compliance.

organization, environment, culture.

information quality, information integrity, and information accuracy.

information quality, organizational culture, and management filters.
information quality, organizational culture, and management filters.
The concern that the structure of data is consistent within an information source reflects which quality dimension of information?

accuracy

integrity

validity

consistency
integrity
Which type of information system supports decision-making by enabling users to extract useful information that was previously buried in large quantities of data?

GSS.

ESS.

TPS.

DSS.
DSS
Simon's description of decision making consists of which four stages?

planning, financing, implementation, and maintenance.

planning, design, implementation, and maintenance.

intelligence, design, choice, and implementation.

intelligence, design, financing, and implementation.
intelligence, design, choice, and implementation.
What-if analysis works forward from known or assumed conditions.

True

False
True