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online transaction processing

systems each transactions is processed immediately


processing systems capture facts about basic business operations of the organization facts without which orders cannot be shipped customers cannot be invoiced and employees and suppliers cannot be paid


Because firms must ensure the reliable operation of TPS they must also engage in disaster recovery

RFID tags

many companies use to shorten order processing time and improve inventory accuracy

European Community Directive

95/96 EC of 1998 requires that any company doing business withing the borders of the 25 European Union members nations protect the privacy of customers


is an ERP software vendor

Dynamics AX 4.0

Microsoft is the software vendor for

Data manipulation

is the process of performing calculations and other data transformations related to business transactions

Delphi approach

is a decision making approach in which group decision makers are geographically dispersed throughout the country or the world


is a GSS alternative that is used when the decision frequency is low and the location of group members is distant

Drill-down reports

provide increasingly detailed data about a situation

intelligent agent

consists of programs and knowledge base used to perform a specific task for

inference engine

the overall purpose is to seek information and relationships from the knowledge base and to provide answers, predictions, and suggestions the way a human expert would

Backward chaining

is the process of starting with conclusions and working backward to the supporting facts

Project deadline

is the date the entire project is to be completed

critical path

the consists of all activities that if delayed would delay the project

Logical design

is used to describe the functional requirements of a system

Open shops

are IS departments in which people, such as programmers and systems analysts, are allowed to run the computers

Group consensus

a decision making group is appointed and given the responsibility

Benchmark test

is an examination that compares computer systems operating under the same conditions

Systems implementation

is a stage of systems development that includes hardware acquistion, software acquisition or development, user preparation, hiring and training of personnel, site and data prepartation, installation, testing start-up and user acceptance

Decision structure

is a programming structure that allows the computer to branch, depending on certain conditions

Site preparation

the preparation of the location of a new system

knowledge workers

are people who use discreminate knowledge

Shipment execution

order processing system the input is a pick list and data entered by warehouse operations personnel as they fill the order

Key indicator report

report summarizes the previous days activities and is usually available at the beginning of each workday

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