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PMBOK CHAPTER 10 Communications
Communications Knowledge Area
Terms in this set (32)
Processes required to ensure timely and appropriate planning, collection, creation, distribution, storage, retrieval, management, control, monitor, and ultimate disposition of project information.
Plan Communications Management
The process of developing an appropriate approach and plan for project communications based on stakeholder's information needs and requirements, and available organizational assets.
The process of creating, collecting, distributing storing retrieving, and the ultimate disposition of project information in accordance with the communications management plan.
The process of monitoring and controlling communications throughout the entire project life cycle to ensure the information needs of the project stakeholders are met.
Within the project
Customer, vendors, other projects, organizations, the public
reports, minutes, briefings
emails, memos ad-hoc discussions
Up and down the organization
Newsletters, annual report
Off the record communications
Written and oral, and verbal
Specific tools, systems, computer programs, etc., used to transfer information among project stakeholders.
A description, analogy or schematic used to represent how the communications process will be performed for the project.
A systematic procedure, technique, or process used to transfer information among project stakeholders
Communication between two or more parties. Includes phone calls, instant messaging, video conferencing.
Information sent to specific recipients. Includes letters, memos, reports, emails, fads, voice mails, blogs, press releases, etc.
Used for very large volumes of information, or for very large audiences, and requires the recipients to access the communication content at their own discretion. Includes intranet sites, e-leaning, lessons learned databases, knowledge, repositories etc.
Communications Management Plan
A component of the project management plan that describes how project communications will be planned, structured, monitored, and controlled.
Incorporating feedback loops to provide opportunities for interaction/participation and remove barriers to communication
Choice of media
Situation specifics as to when to communicate in writing versus orally, when to prepare an informal memo versus a formal report, and when to communicate face to face versus by e-mail
Appropriate use of active versus passive voice, sentence structure, and word choice.
Meeting management techniques
Preparing an agenda and dealing with conflicts
Awareness of the impact of body language and design of visual aids
Building consensus and overcoming obstacles
Listening actively(acknowledging, clarifying, and confirming understanding) and removal of barriers that adversely affect comprehension.
Information Management System
Facilities, processes, and procedures used to collect, store, and distribute information between producers and consumers of information in physical or electronic format.
Restrictions on the content, timing, audience, or individual who will deliver a communication usually stemming from specific legislation or regulation, technology, or organizational policies.
Facilities processes, and procedures used to generate or consolidate reports from one or more information management systems and facilitate report distribution to the project stakeholders
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