Upgrade to remove ads
Only $2.99/month

SOWO 4060 Exam 2

Terms in this set (30)

Professional Helping Relationship
- specific purpose
- time limited
- focus on client's needs
- clear roles and tasks, "controlled relationship"
- promote independent problem solving in the future
- respect
Facilitative Conditions (Core conditions) of a Professional Helping Relationship:
- empathy
- respect or non-possessive warmth
- authenticity or genuineness
Empathy
- an acute perception and communication
- conveys understanding and connection to feelings and thoughts
Respect
Unconditional positive regard; attitude of non-controlling, warm, caring acceptance.
Facilitative Genuineess
sharing of self by behaving in a natural, sincere, spontaneous, open manner
Empathetic communication
Process:
1. recognize the client's feelings (taking it in)
2. respond verbally and nonverbally in ways to affirm understanding (giving it out)
Levels of Empathy
Level 1: low; little or no awareness of cl's feeling; response irrelevant or abrasive
Level 2: mod-low; sw responds to surface message; partially accurate
Level 3: reciprocal level; verb and nonverb conveys
Level 4: mod-high; responses are somewhat additive; underlying
Level 5: significantly additive
Finding respect
- see big picture, beyond labels
- identify needs (Maslow's Hierarchy of needs/ attention/ comfort/ closure)
identify feelings (the choices we make within certain feelings that could be bad/ wrong, but the feelings should be allowed and are okay)
- seek genuine help

* manipulation: the actions and words we use in order to accomplish what we personally need and want
Demonstrating respect
- use names correctly and often (the client's and people who matter to client)
- use titles: use "Mr." and "Ms./Mrs." for anyone aver age of 19
- offer choices: big or small/ physical choices and process choices
- identify strengths
- listen actively and attentively
- involve client collaboratively
- use any culturally specific signs of respect

* even with good intentions, our actions may not be respectful and kind
Being genuine includes
- self disclosures
- setting limits
- managing boundaries
- declining requests
Self disclosure
Types:
- Client initiated: when the clients asks you about yourself
- worker initiated: when you make a decision based off of the client's needs (this disclosure will not help you)

Process:
1. acknowledge the question
2. identify possible underlying question
3. respond to the surface and/ or the underlying question (this is an opportunity to learn from the client)

*always turn t back to the client
The 3 P's of Assessment:
1. Problem: who's involved/ urgency or intensity/ timelines/ duration
2. Person: Bio/ Psycho/ Social
3. Place
Engaging/Joining Strategies
- attending (IHS)
- reflections (IHS)
- silence/ active listening
- identify strengths
- offer choices
- take aspirations seriously
- demonstrate respect
- demonstrate facilitative genuineness
- follow-through/ consistency
- client is expert/ collaborate
Resistance
- this is a characteristic in all humans and social systems when it comes to change
- the client can experience this even when they want to change

* always present in every client relationship
Grief
- denial/shock
- self-blame/bargaining
- anger
- depression
- acceptance

* there is no specific way to show grief
Attending
- the process of communicating, largely non-verbally, to others that you are open, non-judgemental, accepting of them as people, and interested in what they say
- it encourages communication/ joining
Attending Physically
environment:
- comfortable, privacy away from others
- minimized barriers (cell phones, head phones)
- minimized distractions
Body: gestures, eye contact, voice, facial expression, posture
Attending Psychologically
observing:
- client's congruence
- client's voice
- non-verbals
Responding:
- verbal following
- congruence
- minimal encouragers

*head nods, soft eyes, eye contact
Reflections
- content
- feeling
- combined
Silence
is important!!! don't rush to get the information. Allowing silence can be powerful.
Types of Questions
- open
- closed: one worded answers
- indirect: you use this around sensitive topics, you don't want them to feel pressured to answer
ex: "I wonder if..."
Counterproductive Questions
- leading
- bombarding= asking many questions at one time
- double
- "why"= limit these, they make it sound like they are doing it wrong
- "gotcha"= asking questions that catches your client in a lie
Assessment
- an activity directed towards understanding the client's problem or situation in order to develop a plan of action
- the process of acquiring and interpreting data
Assessment tips
Do:
- be specific
- describe behaviors
- recognize strengths
- organize information in a logical sequence

Don't:
- use vague terms/ information
- use labels
- overlook/ disregard strengths
Assessment basics
- problem
- person
- place

*precipitating event: the final straw, an event that breaks the camel's back
Solution focused questions:
- past success
- exception finding
- miracle
- scaling
Blending functions
- engaging/ joining and assessing
Cycle of Need
1. need
2. expressed in behavior (problems are here)
3. intervention for need
4. response to need

*if you miss the need you miss the intervention
* if I give them a resource, what will that actually do?
* sometimes you need more than just giving them a resource
* a problem is a representation of a need that is unmet below the problem.
Problem-Solving Approach
A= assessment
P= planning
I= intervention
E= evaluation
T= termination
F/U= follow up

Phase 1: A & P
Phase 2: I & E
Phase 3: T & F/U
PNGSS
problems, needs, goals, strategies, steps
YOU MIGHT ALSO LIKE...