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Review Onboard Experience
Terms in this set (34)
Where to go to find resources for the Q400 on food and beverage quantity and location?
Aircraft Standardization Guide
Which cities fully cater the Q400?
On the E175, do carts need to be locked on a RON?
If needed, can garbage be stowed overhead or beneath seats?
True or False: do we greet all guests in first class and premium class by name?
false (only first class and elites)
What are some steps to prevent alcohol intoxication?
Don't push drinks, wait until they have fully finished their beverage to serve another one, slow down their drinking, offer water/coffee
Are we required to complete service during turbulence?
Do we need approval from captain to not complete service?
no (it is best practice to advise them)
True or false: we always serve aft to front?
false (yes in first class but forward to aft in main cabin)
How to serve in main cabin?
forward to aft, outboard to inboard
What resource would I use to find service level for city pairing?
Quick Reference Guide (QRG)
Where to find the QRG?
Publications, Collections, Inflight reference, Catering/service
When service time is compromised due to turbulence, FAs shall....
discuss modified/abbreviated service (with each other and CA), make a PA, submit a FAIR
If flight attendants cannot agree on modified service (or if performed at all (due to turbulence), what should they do?
take the more cautious approach
What resource provides detailed FC meal options and heating instructions for E175?
T/F only need to apply cart brakes with wheels visible on downward side when leaving cart unattended?
Can first class food leave first class?
What resource gives detailed instructions on first class service?
First Class Service Flow Script
On the Q400, beer and wine are complimentary on flights over how many miles?
What do elites receive complimentary in premium class?
Do we have pre-departure water in first class on all flights?
no (not on limited)
True or false: always provide a cup of ice with soda?
Where to find broken cart tags on the E175?
Where to find broken cart tags on Q400?
not on this aircraft (carts are a part of maintenance responsibility)
Who picks up trash on E175?
When can we take the trash cart back to the aft on the Q400?
in sea and pdx
When is trash collected on the E175?
when scheduled for catering
What resource to use to find designated PPE questions/locations?
Onboard PPE and Supplies
What to do with leftover perishable food on a RON?
throw it away
On a tarmac delay, snack and water service must be offered no later than.......
2 hours after scheduled departure time
Can flight attendants use cart for service on the ground?
no (blocks exits)
True or false: if you didn't use all the coffee on the flight you can keep it stowed in the first class coffee pots?
false (pour out for takeoff and landing)
Can we take beverage orders when the door is closed and we are on the ground?
If a million miler is in premium class, do we serve them first?
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