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Introduction to DealerCONNECT SS18DCWB
Terms in this set (14)
Were are the service contract tab you find the sales performance of service contract
Recall central is an important link that appears on
All DealerCONNECT tabs
what information can you access on the VIP system
Which DealerCONNECT tool tracks customers survey results, ranking their experience with sales and after sales personnel?
Customer Experience Dashboard
where in the service contract tab can you find links to programs such as Mopar service excellence rewards?
Service Marketing and Incentive Program
where on the parts tab can you research part availability
parts/ order inquires
where can you find help with social media resources
FCA didgital - Dealer website and leads
which of the following is accessible in the upper left hand corner no matter where you are on DealerCONNECT?
Recall central and dealership scorecard
in what section of the Network tab can you enroll in the MarketMaster program, a research service that provides a market summary to help manages fine tune their marketing efforts?
Reports and Information
where on the Customers expert tab can you find a checklist of the program standards.
Customer First 5-Pillar Resources
which of the following can you find in the advocacy builders section, located in the dealer relations section of the service tab?
Best Practice from dealership professionals
DealerCONNECT, an essential tool for ____, provides resources to order vehicles, sign up for training, order or return parts, assist service customers and access business- management tools.
both sales and after sales
where can you access your training plan on the plan on the FCA performance institute learning center?
my learning Page
Which section of the sales tab can use to help a customer better understand a vehicle feature?
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