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Logistics and Channel Management
Terms in this set (34)
In defining logistics service standards, the channel manager can use survey research to find out all of the following except:
What goals and objectives are appropriate for the firm and channel members.
Physical logistics and distribution are considered to be __________ terms.
In order to provide quick and efficient order processing, W. W. Grainger Inc.,
Has developed a satellite communications system linking distributors and customers.
A logistics manager seeking to minimize the cost of all logistic processes taken together, rather than reduce the cost of individual components of the logistics system, is using:
The total cost approach.
EDI systems can perform all of the following except:
Send notices that the payment is late.
_________ is often considered the most complex component of the logistics system.
The principle of having just enough inventory on hand to meet immediate production needs with no reserve stock is called:
Research shows that conducting surveys to uncover channel members' satisfaction with the firm's logistics system can be opening a Pandora's box because:
Channel member satisfaction decreases if the manufacturer takes no action to remedy reported deficiencies.
In general, the higher the service standards the manufacturer offers:
The higher the costs.
Which of the following is not one of the Basic Service Capabilities defined by Bowersox and Closs?
Accuracy in fulfilling customer orders
Which of the following statements regarding packaging is true?
The type of transportation used affects packaging costs.
Just-in-time inventory systems:
Can reduce inventory costs substantially.
Inventory carrying costs consist of all of the following except:
The modern view of logistics is that:
The various activities involved should be managed as an integrated system.
Average ordering costs tend to decrease in rough proportion to the:
Size of the order.
The process when products are moved from the arriving truck and immediately loaded onto other trucks for delivery to stores is called:
Which of the following is a false statement about how Internet shopping will affect warehousing?
There will be a decreased need for warehouses.
The right amount of the right product, in the right place, at the right time and in the right condition" is incomplete; it also is essential to consider:
The right levels of service.
All of the following are true statements about logistics except:
It is managed by the Vice President of Supply Chain Management.
Susan Baime works for Judge Manufacturing, Inc. and is in charge of the placement and movement of products within Judge's storage areas. Susan works in:
Which of the following would not typically be considered a decision associated with warehousing?
The manager and staff
Which of the following is not considered a logistics channel management interface?
Analyzing the costs of the logistics program
The time between when an order is placed and when it is received is known as:
Order cycle time.
Moving merchandise immediately from the receiving area in the warehouse directly to trucks for shipment to stores without storing the merchandise in the warehouse is referred to as:
According to the text, one of the most effective ways of monitoring the results experienced by channel members in the use of a logistics program is:
To conduct a survey of a sample of channel members.
Which of the following is not characteristic of a supply chain management approach to logistics management?
Independent effort to manage inventory
The growth of "eaches" and "onesie" transactions is being fostered by the growth of:
Which of the following statements regarding packaging is false?
Packing does not affect the order processing component.
The channel manager's role in the firm's logistics strategy:
Should be one of attempting to influence logistics strategy so as to promote channel member cooperation.
Packaging costs are typically __________ for airfreight than for truck freight.
Recent studies of physical distribution service quality (PDSQ) have shown that ___________ significantly influences purchasing managers' perceptions of the quality of logistical service.
timeliness, availability, and condition
The key elements of customer service described by LaLonde include all of the following except:
Packaging options available.
The services by which logistics performance is measured are known as:
Which is a true statement about why Zara, the Spanish fashion apparel specialty chain, is so successful?
Because of Zara's efficient logistics system, it can bring designs from the sketch pad to the store in two weeks.