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Terms in this set (103)
Communication with yourself; self-talk
Dialectic in human relationships can be described as what?
Tensions between and eventual resolution of opposing positions, Socratic question, answer; question, answer to arrive at a conclusion, Thesis, antithesis, synthesis
Identify and analyze the problem, determine criteria for judging solutions and generate a host of solutions, and select and implement the best solution are aspects of what?
Processes of systematic group problem-solving
In relationships words and acts that function to separate to end in divorce
War-like reality - war orientation
In relationships words and acts that function to one-up and one-down the others
Game-like reality - game orientation
In relationships words and acts that function to nurture and grow
Garden-like reality - garden orientation
Jim says "those cunning little devils (objects)," but Sue says "they are not little devils but authentic humans," Jim and Sue are reflecting what concept?
I-Thou and I-it
Never forget where you came from, show true concern for everyone, admit mistakes, tap into hearts, and serve people so they will eventually serve you are characteristics of great leadership from which person?
Orientations in Poetic Healing
Sum of our attitudes, values, and beliefs about the world, What equals what? What does not equal what?, Sum of our attitudes, values, and beliefs about the world
Pious and impious acts within an orientation in Poetic Healing
Pious acts are reverent remarks towards what is good within an orientation, Impious acts are irreverent remarks towards what is bad within an orientation, Crude remarks for a vulgar group may be pious acts within that orientation
Psychological baggage stemming from adverse experiences and memories that blocks growth in relationships
Self, speech acts, episodes, relationships, and cultural context refer to what communication concept?
Matrix of Experience
The conflict resolution strategy that focuses inward upon the self.
The conflict resolution strategy that focuses outward to others
The conflict resolution strategy that moves beyond or aside
The phrase used to describe a pain seen, known, and felt by a person with the condition but not seen, known, or felt by others
The problem of pain functions
As an influence towards an inward focus (in contrast to reaching out to others)
As a foundation to structure and propel thoughts
As a foundation to define what is seen and felt
This communication style is characterized by conversational winners and losers, with the potential for verbal aggressiveness and threats:
This communication style is characterized by conversational evasions and denials:
This communication style is characterized by conversational unassertiveness as well as cooperativeness, with the implication of a loss for this style rather than a win:
This communication style is characterized by conversational give-and-take, where both parties do not gain anything and usually lose something:
This communication style is characterized by conversational concern for goals, people, and relationships; a situation where everyone wins:
This frame of leadership emphasizes patterns, configurations, and formal relationships; as well as rules, policies, procedures, and hierarchies:
This frame of leadership emphasizes scarce resources, coalitions, and power plays; as well as bargaining, negotiations, and even coercions:
This frame of leadership emphasizes human needs, desires, and wishes; as well as friendships and familiar relations:
This frame of leadership emphasizes cues for respect, admiration, and reverence; as well as ritual, ceremonies, and mythic-like stories:
This is the construct when roles and responsibilities are clearly discussed and developed:
This is the construct when clear goals drive all aspects of accomplishment—results driven:
This is the construct when roles and responsibilities are discussed but not always defined, when expectations are not formally developed but evolve, and when members interact to divide the work:
This leader holds great credibility with the people doing the selecting and voting
This perspective on leadership assumes that great leaders are born with inherent attributes:
This perspective on leadership assumes that great leadership associates with the progressions, procedures, and steps of development:
This style of leadership is characterized by two-way, directive but not controlling, and usually majority opinion decision making:
This style of leadership is characterized as directive, controlling, and dictatorial; one voice:
What are characteristics of the team context?
Clear, elevated goals
Standards of excellence
What are critical communication assumptions in Poetic Healing?
Our in-the-present communication reflects the conditions, experiences, and realities of the past, which to some degree creates the present and charts the future.
What are responsibilities of group members?
Be committed to the group goal
Keep the discussion on track
What are some advantages of using collaborative tactics?
Helps to locate integrative solutions that will help both parties
What are some descriptive characteristics of destructive conflict?
Demeaning exchanges and responses, competitive systems of dominance, escalating spirals, and avoidance patterns
What are some disadvantages to working in groups and teams?
Members may pressure others to conform
Some individuals may dominate discussion
Some individuals may rely too much upon others to complete the work
What are some examples for scenes of latent violence?
Military bases, coliseums
What are some misconceptions about conflict?
Conflict should be avoided at all costs.
Conflict occurs because people do not understand
Conflict does not occur in group settings
What are some negative ways to manage conflict?
Using the "silent treatment," using gunny sacking, using kitchen sink fighting
What are some positive ways to manage conflict?
Clarify communication, avoid attacks, separate people from the problem
Avoid overmirroring, monitor attack reversals, avoid name calling
Avoid belt lining, avoid trivial tyrannizing, avoid excessive subject switching
What are some productive relational skills?
Provide accounts and explanations
Frame and reframe the situation
Provide social support
What are the symptoms of groupthink?
ritical thinking is not encouraged
Members believe group can do no wrong
Members apply pressure upon those who do not conform
What argument strategy corresponds to the following: classifying something according to what it is or is not?
What argument strategy corresponds to the following: arguing based upon what will follow?
What argument strategy corresponds to the following: comparing expectations about something from a hierarchy?
More and Less
What argument strategy corresponds to the following: according to incentives and deterrents?
What argument strategy corresponds to the following: use a past decision as a precedent and base for your argument?
What argument strategy corresponds to the following: offer options?
Provide an alternative plan
What argument strategy corresponds to the following: point out strange but true aspects?
What argument strategy corresponds to the following: point out errors and inaccuracies?
Accuse or defend by mistakes made
What argument strategy corresponds to the following: point out opponent's position and argue against it to prove your point?
What characterizes the phrase "perspective by incongruity"?
Juxtaposing pious-impious tensions
Gauging inconsistent situations
A dog gnawing on the ex-finger of a person in a coffin
What concept refers to the language phenomenon that order implies disorder, conditioned implies Unconditioned, imperfection implies perfect, etc.?
What is a key point of the triangle of meaning?
The word is not the thing
The thought is not the thing
The thing is not the word
What is the concept used when a third party makes a binding decision for those in conflict?
What is the concept used when a third party acts as a go-between with the participants?
What is the concept used to explore stories told away from the here-and now, stories complete with dramatis persona, plotlines and story development, sanctioning agents, and stock situations that are repeated over and over?
Fantasy Theme Analysis
What is the phrase used for the people silenced by the dominant dialectic - by the dominant conversation?
What is the phrase used when a teaching and corresponding pattern of life that worked in one context becomes inadequate as life circumstances become more complex?
What metaphors for conflict limit communication options?
Conflict as a war, conflict as explosive, and conflict as a trial
What metaphors for conflict expand communication options
Conflict as a bargaining table, conflict as a dance, and conflict as a garden
What phrase associates with the following life pattern: Order, pollution, guilt-purification, and redemption?
Terms for Order
What power base is associated with the ability to provide benefits?
What power base is associated with the ability to punish?
What style of conflict management seeks win/win solutions?
What would Machiavelli say about being praised and blamed on qualities that are good and bad?
Being good might lead to demise.
Being bad might save the state.
What would Machiavelli say about being miserly or generous?
When you are a miser, your gifts will seem generous to others.
When you are generous, people will expect gifts all the time.
What would Machiavelli say about being loved or feared
When you are loved, people will eventually take advantage of you.
When you are feared, people will stay in line.
When a person focuses solely upon him or herself, the result is what?
When a person talks in terms of "what took place" first place before discussing the "situation": he or she is using what ratio of the pentad?
When all is good this leader is a prophet or poet, but when all is not good this leader is a fanatic or fool:
When all is good this leader is an advocate, but when all is not good this leader is a con artist or hustler:
When all is good this leader is a catalyst or servant, but when all is not good this leader is a wimp or pushover:
When all is good this leader is a social architect, but when all is not good this leader is a petty tyrant:
When is a good time to collaborate?
When group has time; when an expert does not have an answer
When Sue says "May the Force be with you" her words are functioning within what realm for words?
When the waitress hears the word "customer" from a fellow employee she immediately scans the area and approaches the occupied table, offering the information "Welcome to the restaurant; here is some water; I will be back to take your order in a couple minutes." What communication concepts reflect her actions?
Trigger point, pattern and script
When using the concepts and strategies of communication in human relationships and leadership, you should do the following except:
Do harm unto others by taking advantage of them because of your knowledge and skill.
Which compliance gaining strategy corresponds to the following: "If you do not comply I will punish you."
Which compliance gaining strategy corresponds to giving someone something in advance, with the expectation of securing a return later?
Which compliance gaining strategy corresponds to administering continuous punishment until the target concedes?
Which compliance gaining strategy corresponds to giving someone the impression that he or she owes something?
Which compliance gaining strategy corresponds to giving someone the impression that a number of people who that person values will think better of the person if he or she complies?
Which group role destroys or deflates ideas and status of members?
Which group role is generally negative for no apparent reason?
Which group role mediates disagreements?
Which group role notes relationships among ideas?
Which group role proposes new ideas and approaches?
Which group role provides examples based on experience?
Which group role reflects lack of involvement by telling irrelevant and extraneous stories and jokes?
Which group role tries to move the group to action?
Which group role uses the group to report personal feelings?
Which of the following is correct about types of conflict?
Simple conflict is when people disagree on an issue, and pseudo conflict is when people agree but do not realize it
Ego conflict is when people feel attacked -- hence feel compelled to defend
Which of the following statement is false?
Dialectic and dialogue cannot function together in a system of communication in human relationships.
Which of the following would not help in the quest towards collaboration?
sabotaging the process
Which power currency holds influence through knowledge, skills, and talents?
Which power currency holds influence by controlling rewards and punishments?
Who are the mavens?
People who have knowledge, insight, and wisdom.
An outside mandate seats this leader:
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