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HUSR 201 Final Study Guide
Terms in this set (58)
What is Stress?
-stress is normal, contending with challenges and learning new things
-stress is the response of individuals to events and experiences in their lives that they have to adapt to or cope with.
Is Stress always bad? Describe why
No, stress can motivate people to grow, discover new abilities, and take new challenges.
Know the symptoms of Burnout
1.) sensing a lack of personal accomplishment
2.) emotional exhaustion and depersonalization
3.) De-individuation of clients
Know the cause of burnout
- results from unmanaged stress
- job-related anxiety and dissatisfaction that hampers peoples abilities at work and in other areas of their lives.
Know the physical symptoms of burnout
- short temper
-shortness of breath
- high blood pressure
-other psychosomatic illnesses
If someone is burned out, he or she may suffer from _________________________.
all of the above
Will burnout enhance your work performance?
No, lowers productivity, increase tardiness, absenteeism (staying away w/no good reason)
What might be a factor in determining how someone manages stress and burnout?
socioeconomic factors, education level, gender, personality, & age
Internal locus of control leads to coping better with stress?T/F
-True (more likely to achieve more) -External (less likely to cope)
What might a manager do to help create a stress-free work environment?
In service training, staff retreats, workshops
Know the four-pronged approach to managing stress?
-recognize your own problem areas
- work on them
- improve interpersonal communication
- maintain a sense of humor
What is an irrational belief? Think of different examples
something not fact based, habitual ways people think which often make them feel bad
Know the six key areas that may affect work stress and burnout?
1. working w/people in crisis
2. conflict among coworkers
3. competitive coworkers
4. unsupportive supervisors
5. conflict w/ organizational norms
- victim/martyr consciousness
- cares for self/others
- expresses needs/ feelings honestly
- bullying/ humiliation
- displaced anger/ rage
What does Case management include?
- epitomizes generalist perspective
- crisis workers
- guidance counselors
- testimony in court
- writing reports
- maintaining case notes
-mental health, social services, probation, gerontology, substance abuse
What is included in a case file?
collection of client communications, forms, process documents and reports to keep track of the case
What is the primary function of a case management/manager?
-helps individuals learn about and gain access to services that address their needs
--increase quality of life of client
-assess needs of client and direct them to appropriate services
Where does case management practice at?
hospitals, nursing homes, mental health facilities, drug & alcohol rehab centers
Know micro level interventions?
-individual counseling or therapy
Who is Bill Wilson?
Founded AA in 1935
Know about 12-step groups
- mezzo level
-Ran by group members (not pro HUSR workers)
-used to treat people struggling w/addictions
Know about Alanon
-Support for spouse & family members of an addict
-Used to help people w/addictive behaviors
-12 step programs (overeating, codependent, sex addicts, etc.)
Know about Health Maintenance Organization
-HMO: practices more crisis intervention
-cost effective, family health, multiple services in one building
What is the first step in developing a case management plan?
What does it mean to be in an outpatient treatment?
- partial hospitalization
- day treatment
- daycare (sleeps at home)
Partial hospitalization means?
-don't need to live there
-people who benefit from being at hospital therapy/counseling for a few hours a day
Inpatient treatment aims to ____________________________________.
-admit to hospital/facility
-to protect clients from harming self/others & ensure basic needs.
What is an intake?
-1st assessment interview
-gathering information, assessing needs, developing treatment plan or case plan
Know what SOAP stands for
- objective/ observed
- plan and prognosis
What is macro-level practice?
-creating new community based programs and new legislation and policy
-working with organizations, communities, and agencies, needs assessments of community and agency
- examines major social issues
- policy changes: social action
- coalition building
- lobbying, legislative developments
-modifying existing programs
- creating new programs: grants and proposals, program evaluations
What do macro level practitioners try to do?
"Correct social conditions that cause human suffering/misery...
develop new programs/policies."
Who is the client for a macro-level practitioner?
Know what coalition is
a group of associations and organizations that work together to create social change or develop programs
Know what a lobbyists does?
Seek access to lawmakers to influence policy making and decision making
Are grants vital in the human services field? Why?
Yes, determines if programs will get funded (must include why needed, employment, effectiveness, etc.)
Know about the DARE program
-Drug Abuse Resistance Education-Drug prevention program-Not effective (doesn't reduce marijuana and other drug use)-Less structured programs showed similar results (cost less)
-assist in the forming of new programs or during the early stages of a new program in order to adjust and enhance interventions and outcomes
- describes services and activities used to implement the program
- used to help determine quality and accuracy of intervention delivered to participants (assurances)
- help understand which interventions or program were most effective
- measures program results or outcomes
- determines whether or not the program produced the changes or outcomes that were intended
process of working with and/or on behalf of clients (micro) to obtain services or resources that would not otherwise be provided, educate/organize communities to act on their own behalf (micro), & to modify existing policies, procedures or practice that adversely impacts clients, promote new legislation or policies that results in provision of needed resources or services (macro).
- is conducted by a funding source in which an evaluator examines the effectiveness and problems of a program that is receiving the funding.
- provide feedback on what services were provided, to whom, when, how often and in what settings, whether program had been implemented as planned.
Is a document in which the details of a new program are described
Able to present a strong voice in the pursuit of funding and legislative change
What is a "white paper"?
a policy or position paper documenting justification for change of a problem
What is an organization?
-purposeful social unit constructed to achieve certain goals or to perform tasks.
- meet emotional, social, family, education, psychological and basic welfare needs
What are norms?
written and unwritten guidelines of behaviors
What is a shadow organization?
informal way to doing things, may go against written rules
When should whistle-blowing be done?
When the consequences of a shadow organization are seriously affecting the lives and well-being of others
is a rigid style of management whose main concern is with production and profit margins and respect for the organization's hierarchal structure
a management style that focuses on minimizing interpersonal hostility and on fostering close, supportive relationships among employees.
-A positive view of workers; it represents the assumptions that human relations advocates make
-expressive leader is lessable to handle hostility, has a need to maintain close relationships with employees, & shows great concern for people.
-Helps those in need until the government steps in
-showing concern for welfare of people, ethical, social reforms
-The style of decision making in which someone makes the decision without consulting
A human services worker most likely deal with issues related to chain of command at County social services agency? T/F
Where would a human services worker most likely deal with the human relations model?
Battered women's shelter
Why are the Board of directors important? What do they do?
Play large role in hiring/living with in agency; serve as an advisory council for a non-profit agency
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