What is the emphasis for the manager in the coaching role?
A) Solving problems for the employee
B) Showing employees how to work within the system
C) Helping employees reach an optimum level of performance
D) Redirecting employees to meet organizational goals
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C) Helping employees reach an optimum level of performance
Feedback: In coaching, the emphasis is on assisting the employee to recognize greater options, to clarify statements, and to grow. The other options are focused on doing for the learner rather than encouraging the learner to do for themselves.
Which is an appropriate strategy for planning, conducting, and controlling the interview?
A) When an applicant clearly does not have the proper qualifications for a position, the interviewer should be tactful, but advise the applicant as soon as possible that there is a lack of appropriate qualifications for the job
B) Personal questions should be asked early during the interview process so a rapport can be established between the interviewer and the applicant
C) The interviewer should develop questions that can be answered with a yes or no answer
D) The interviewer should assess an applicant's perceptive skills by sending nonverbal cues to the applicant during his or her responses
The manager should have a well-developed, planned system for career development for all employees. What should be included in this program?
2. Appropriate use of transfers
3. How promotions are handled
4. Long-term coaching

A. 1, 2, 3
B. 1, 2, 4
C. 1, 3, 4
D. 2, 3, 4
Ans: D 2,3,4
Feedback: the manager should have a well-developed, planned system for career development for all employees; this system should include the appropriate use of transfers, how promotions are to be handled, and long-term coaching. These policies should be fair and communicated effectively to all employees.
Which statement is true regarding long-term coaching for career development?
A. It occurs annually at performance appraisal reviews
B. It focuses on employee performance deficits
C. It requires the same intensity as a mentoring relationship
D. It occurs over the entire employment tenure of an employee
What is a management function associated with career development?
A. Is self-aware of personal values influencing career development
B. Encourages employees to take responsibility for their own career planning
C. Identifies, encourages, and develops future leaders
D. Works cooperatively to arrange intra-organizational transfers
Ans: D
Feedback: management function is to work cooperatively with other departments in arranging for the release of employees to take other positions within the organization. Leadership functions associated with career development are self-aware of personal values influencing career development; encourage employees to take responsibility for their own career planning; and identifies, enourages, and develops future leaders.