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FOB Chapter 6 Test Review ~ Understanding the Management Process

Terms in this set (37)

Administrative
The area of management being used when the CEO of an airline company provides the company with leadership and overall guidance and is responsible for developing its mission and establishing its goals and not associated with any specific functional area
Autocratic, Participative and Entrepreneurial
The three common leadership styles
Brainstorming
is a common technique used to generate alternatives in solving problems, in a group setting, members will produce as many new ideas as possible, no criticism or ridicule is permitted
communication skills
an important type of skill that is a large part of the manager's day because a lot of their time is spent conversing with others
conceptual skills
type of skill that allows a manager to see the "big picture" and understand how the various parts of an organization or idea can fit together.
consensus leader
type of participative leader who will see input from almost all workers and makes decisions based on their support
consultative leader
type of participative leader that discusses issues with workers, yet retains final authority on decisions
Contingency planning
Its purpose is to outline alternative courses of action.
Controlling
The process of evaluating and regulating ongoing activities to ensure that goals are achieved. For instance, when a goal is set to increase sales by a certain percentage, the sales reports are monitored for a period of time, and then results are looked at to see if there is an increase or decrease. If a decrease in sales is noticed, the manager will have to take corrective action
democratic leader
type of participative leader that gives final authority to the group of workers
Directing
It is a combination of leading and motivating.
Entrepreneurial leadership
leadership style is task-oriented, driven, charismatic, and enthusiastic
Finance, Marketing, Human resources, and Administration
the four areas of specialization in management
first line manager
A manager who coordinates and supervises the activities of operating employees. This level of management would create a work schedule for their employees, supervise them and find ways to motivate them
human resources
one of the four main resources available to management, perhaps the most important this manager is charged with managing an organization's human resource program
Informational resources
type of resource generated outside an organization, such as by the economy, consumer markets, and technology.
Leadership
The ability to influence others.
Leading
The process of influencing people to work.
Management
The process of accomplishing objectives through people.
marketing manager
The manager is responsible for facilitating the exchange of products between an organization and its customers or clients
material resources
Tangible, physical resources that a manufacturer uses in carrying out its business
Middle-level managers
are generally responsible for implementing the strategy and major policies developed by top management
Mission
is the organization's means by which it fulfills its purpose.
Motivating
The process of providing reasons for people to work in an organization's best interests
objectives
Specific statements detailing what the organization intends to accomplish over a shorter period of time, usually less than a year
Operational plan
An example of an___ would be a plan aimed at increasing sales that includes specific advertising activities.
Organizing
Grouping resources and activities to accomplish some goal
Participative leader
type of leader that consults workers before making decisions, common leader in today's business environment, split into three groups, consultative, consensus and democratic
Planning
The process of developing a set of goals and committing an organization to them.
Planning, Organizing, Leading/Motivating and Controlling
are the major four management functions
Setting Standards, Measuring actual performance and Taking corrective action
are the three steps in the control process.
Strategic Planning
The process of establishing an organization's goals and objectives and allocating the resources to achieve them.
SWOT analysis
is the identification and evaluation of a firm's strengths and weaknesses and opportunities and threats
Tactical Planning
Its purpose is to implement a strategy.
technical skills
Specific skills needed to work a computer.
Top managers
are generally responsible for developing an organization's mission.
Total Quality Management
Improving customer satisfaction and increasing employee participation are two objectives of this process. In order for "it" to be successful, top management must make a strong commitment to "it" by treating quality improvement as a top priority
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