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Deca State notecards
Terms in this set (75)
What is franchising? (BL, 1, 2018 area hospitality& Tourism)
Franchising is a method of distributing recognized goods and services through a legal agreement between two parties.
What is a risk of email? (CO, 8, 2018 area hospitality& Tourism)
Email can easily be intercepted and shared with others, so it is typically wise to avoid using email to share confidential information. It is legal to share negative information about a company with others
What is the check register? (FI, 39, 2018 area hospitality& Tourism)
The check register is a central location to record and track all of the checks that you write and the a
What does a net income consist of? (FI, 43, 2018 area hospitality& Tourism)
A business's net income consists of all the money remaining after operating expenses are subtracted from gross profit.
Why do investors use price to cash flow ratios? (FI, 45, 2018 area hospitality& Tourism)
Investors use the price-to-cash-flow ratio to determine the relative worth of a potential investment.
What is the point of employee orientation?(HR, 46, 2019 area hospitality& Tourism)
Help new employees learn about the company.
(NF, 58, 2019 area hospitality& Tourism)
something that deviates from what is standard, normal, or expected
What should company's learn to balance with their ethical obligations?(NF, 64, 2018 area hospitality& Tourism)
Desire for profit
What does MRO stand for? (OP, 70, 2018 area hospitality& Tourism)
(maintenance, repair, and operations)
When do volume discounts on supplies come into play?(OP, 73, 2018 area hospitality& Tourism)
Supply chain members often have the opportunity to purchase supplies together, which allows the companies to take advantage of volume discounts offered by suppliers.
Why should we use creativity in communication skills?(PD, 77, 2018 area hospitality& Tourism)
Not everyone communicates the same way.
How should you calculate the total cost with the discounts?(SE, 98, 2018 area hospitality& Tourism)
To calculate the total of the bill with discounts, first calculate the discounted amount for the large pizzas by adding the cost of the three pizzas and subtracting $1 for each or a total of $3 ($10.95 X 3 = $32.85 - $3.00 = $29.85). Next, calculate the discounted price for the wings by multiplying the original price by the discount percentage rate and subtracting that amount from the original price ($6.95 X 20% or .20 = $1.39; $6.95 - $1.39 = $5.56). Next, multiply the price of soft drinks by the number of drinks ordered ($1.25 X 7 = $8.75). Add the totals to calculate the amount of the bill ($29.85 + $5.56 + $8.75 = $44.16).
What are trade shows? (RM, 94, 2018 area hospitality& Tourism)
Trade shows are sponsored by many businesses within the same industry as a way of promoting their goods and services and generating customer interest.
What is commercialization? (PM, 85, 2018 area hospitality& Tourism)
Commercialization is the step in the new-product development process at which a product goes into full-scale production, the marketing plan is put into place, service and sales training are conducted, and the product's life cycle begins.
What is a net income?(Fl, 43, 2018 area hospitality& Tourism)
A business's net income consists of all the money remaining after operating expenses are subtracted from gross profit.
(What are lending investments? (FL , 41, 2018 area hospitality& Tourism)
Investments in which individuals allow borrowers to use their money for a period of time for a specified fee or rate of interest are lending investments.
Why should you not rush? (CO, 4, 2018 area hospitality& Tourism)
Remember that reading and following directions is not a race! It's important to take your time and follow the steps provided.
(What does persuasive writing do?(CO, 7, 2018 area hospitality& Tourism)
Persuasive writing attempts to convince an audience to perform a certain action, such as buying a product.
What would be a effect of canceling customer service training? (CR, 12, 2018 area hospitality& Tourism)
Decreased quality of customer service.
Define Returns. (EC, 21, 2018 area hospitality & tourism)
The marginal output gained from hiring another worker is less than it was for each previous worker hired
What are transfer payments? (FI, 33, 2018 area hospitality & tourism)
Transfer payments are monies paid by the government in which no goods or services are received in exchange, such as welfare benefits, veterans' benefits, disaster aid, and unemployment compensation
What is a bond? (FI, 35, 2018 area hospitality & tourism)
A bond is a debt investment, meaning an investor loans money to an entity which borrows the funds for a defined period of time.
What is multiprocessing? (MP, 46, 2018 area hospitality & tourism)
The computer's operating system consists of the components needed to run all of the computer applications and programs.
What does a transition slide effect?(MP, 47, 2018 area hospitality & tourism)
Applying a transition to a slide within a PowerPoint presentation affects how both the previous slide leaves and the current slide enters.
What is a necessary part of a sales transaction? (OP, 66, 2018 area hospitality & tourism)
An invoice is the formal, printed record of a sale that includes all necessary information of a sales transaction.
What is verbal, assertive(EL, 28, 2017 ICDC Hospitality& Tourism)
Verbal, assertive behavior is a confident attitude that involves the use of words, such as speaking up when you don't fully understand something or asking questions to get more information.
What is the effect of a employee personality? (CR ,14 )
An employee's personality impacts customer service practices.
what is Extrinsic motivation(El ,34)
drives people to engage in a behavior to earn a reward or avoid a punishment.
what is Intrinsic motivation (34 ,El ,)
Intrinsic motivation comes from within an individual and is the result of the work or task itself. Intrinsic motivation drives people to engage in a behavior because it is personally rewarding or contributes to the achievement of their goals.
What is a liability? (FI ,36 ,)
A liability is a debt or payment that you owe to someone else.
What should be taken away from net intake?(FI ,39 )
Voided and refunded transactions are subtracted, not added, from cash receipts to determine the amount of cash received
Is credit processing a fee?( FI,43)
What do businesses usually do instead of credit card processing? ( FI,43 )
businesses typically must pay a specific portion or percentage of its credit card revenue to several different organizations, including the issuing bank, card association, acquiring bank, and payment gateway.
What is an open door policy? (HR ,44)
An open-door policy means that employees feel comfortable coming to employers with concerns and ideas.
Why is it smart to have an open door policy? (HR ,44)
One way that businesses can encourage positive relationships between employer and employee is by encouraging open-door policies
What is a benefit of having an open door policy? (HR ,44)
Open-door policies make employees feel equal and valuable.
what is the importance of interviewing hotel guest's? ( NF,55)
Interviews with guests are a way to capture in-depth, personalized information that is likely to be based on thoughts and feelings, not on numbers.
why should a hotel Increase bookings for the other seasons of the year(NF ,59)
Since the hotel was booked near to capacity last year during the pumpkin festival, there is very little opportunity to gain new growth from the festival this year. Therefore, it is more effective and profitable to increase bookings for the other seasons of the year when the hotel has vacant rooms available.
What is big Q? (OP ,74)
"Big Q" focuses on ingraining quality into every aspect of the organization to deliver what customers want and to exceed their expectations.
What is one way a company can prevent large scale breaches? (OP ,76)
Collect as little data as possible.
What is Redundancy. (PD ,82)
Redundancy refers to the unnecessary repetition of an action. In this example, two employees were completing the same work—wasting the company's time and causing unnecessary confusion.
Consumers who appreciate the extra amenities of luxury rooms typically make their buying decisions by comparing their perceived value of the room with its_________(PI ,85)
WHat is positioning? (PM ,86)
Positioning is a strategy in which a business creates a certain image or impression of a product in the minds of consumers.
When should a suppliers performance be evaluated? (PM ,93)
Throughout the relationship
What is a hotel airport shuttle considered? (PR , 94)
Value-added hotel promotion
what is a benefit of a Value-added hotel promotion(PR , 94)
Value-added hotel promotions are typically complimentary "add-on" services or products that give customers an additional incentive to book a room.
what's an example of operational risk? (RM ,96)
An employee fails to report malfunctioning equipment.
What is a benefit of mobile coupons? ( SE,100)
Mobile coupons have a higher redemption rate than printed coupons because they are convenient and easily accessible.
What is the mean of a set of data(NF ,58)
The average of that set of data.
Why do employees go on strike? ( HR, 45)
When employees feel that they deserve better economic conditions, such as higher wages, they can go on strike until they are given the opportunity to negotiate pay raises
Define a patent. (BL, 1, 2016 ICDC H&T cluster)
Patents protect inventions and prevent others from making, using, or selling that invention
Define active reading. (CO, 4, )
Active reading involves highlighting, underlining, and taking notes to help you engage with the text and understand it.
Define downward communication. (CO, 11,)
Downward communication occurs when management sends messages to lower level employees.
Define formal communication. (CO, 11,)
Formal communication involves following a specific protocol or systematic process when transmitting messages.
What is an important skill in hospitality? (CR, 13)
it is important to know how to resolve conflicts with customers who are unhappy with the service.
what is One way to engage with customers on social media(CR, 20)
to encourage positive public feedback with discounts and other rewards.
Define task utility. (EC, 21,)
Task utility is the usefulness created by altering or changing the characteristics of a service (or task) to make it more useful to the consumer.c
Define a freemium. (EC, 22,)
A freemium model includes giving away a service at no cost as a way to establish a relationship with customers and eventually profit from add-ons or premium options.
Define outputs.(EC, 24, )
Outputs are the goods and services produced (the number of gifts wrapped)
Define inputs(EC, 24)
Inputs are the resources used to produce the outputs.
What happens when economic growth occurs. (Ec, 25)
When economic growth occurs, the government has more funds to spend on solving domestic economic problems such as poverty, undereducated individuals, and inadequate medical services.
What does it mean when consumer confidence is high? (EC, 26)
When consumers have confidence in a nation's economy, the currency exchange rate is likely to increase.
what happens during an economic contraction (EC, 26)
During an economic contraction, unemployment increases, and consumer confidence and the strength of the economy decrease.
What is the most common form of corruption (EC, 27,)
The most common form of corruption affecting international trade is bribery, or giving money to someone in return for some sort of favor
What is the most important thing to have when traveling internationally for business.(EC, 28,)
Business visa for the country he will visit.
What must you do first to take responsibility for your actions? (EI, 32,)
Acknowledging your actions.
What is a common thing with change? (EL, 33,)
It often takes time to feel comfortable with the change.
What do you do after you've successfully sold your idea? (EL, 36)
Help your audience feel good about their decision.
What are ethical principles? (EI, 40, 2019 Area Hospitality)
Following ethical principles means Whitley's ethical beliefs don't change when she's in a new situation.
What are bank notes? (FI, 42)
Bank notes are currency. Currency is the paper or metal (coin) money that individuals and businesses use to buy and sell goods and services.
Why does human resource management exist? (HR, 41,)
Human resources management exists to make sure that every employee in the company is productive because human resources control all other resources and can truly "make or break" a business.
Define "RAM"(NF, 60,)
Random access memory (RAM) is the computer's short-term memory responsible for storing information needed by software applications that are currently in use.
Define time theft. (OP, 69)
loss of productivity that occurs when employees spend time on personal matters instead of job tasks
Define a dynamic goal. (PD, 82)
Goals are dynamic, meaning that they can change. You may decide to change your goal by choosing a different major.
Define a protest. (BL, 2)
A protest is an assembled group of people who take a stand for or against a particular issue
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