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SCM Exam 2
Terms in this set (90)
Little's Law states there is a relationship between: (Choose all that apply)
Inventory, Flow time, Throughput
Throughput, sometimes referred to as output rate, is expressed in units produced per hour.
If you maintain inventory at a constant level and keep the throughput rate constant:
Customer delivery dates become more reliable
"Queuing" means the scientific study of the use of the letter Q in the English language.
Which of the following results in waiting lines?
Which of the following are the components of a queuing system? (select all that apply)
Servers, Waiting areas, Arrivals
What can managers do with queuing theory?
Measure and predict performance
An example of a short-term capacity increase decision is:
Adding low-skilled labor
Continual improvement of processes is important because:
Competitors are improving their processes
Customer preferences change over time
Technology is constantly changing
In process improvement projects, why should we focus our efforts on those processes that consume the most resources (e.g., labor, space, capital, etc.)?
Because that is where we get "the most bang for our buck"
Subcontracting is typically considered at what time horizon when doing capacity planning?
Which of the following is NOT a basic activity type in processes?
If a company can eliminate all sources of variance in a process:
None are true
Which two of the following effects directly result from bottlenecks?
Decrease in output and increase in lead-times
Under Juran's Law, whenever a problem occurs, what percentage of the time is the problem the result of a system/process error?
Inventory held due to bottlenecks in a process causes:
Increased storage departments
Increased labor costs
Process thinking causes managers to address critical process elements, including:
If you don't like the outcome, change the process
A process having the same activity being performed by two or more resources simultaneously is said to have what kind of structure?
Total Quality Management: (Choose all that apply)
- is managed proactively
-focuses on the customer
Which of these is not a cost of quality?
Design-for-Six-Sigma programs offer a set of quality standards accepted by all industries.
Which of the following statements is false?
Quality dimensions are easy to measure for tangible goods, while they are difficult to measure for services
The idea that variability is the source of most quality problems was a major contribution of which quality management thought leader?
"Zero defects" is a concept of quality management of which thought leader?
The TQM view of organizational structure states that:
Management must support employees
At the heart of the Six Sigma program is a five-step process called D-M-A-I-C. These letters denote a major activity that must be completed to achieve the objectives of Six Sigma. These activities are:
Define, Measure, Analyze, Improve and Control
ISO 9000 defines a set of internationally accepted standards for:
Business quality management
If a product includes features that customers care most about, we would say that it has high:
If a tangible good or service performs the promised function dependably, we say that it has high:
The types of costs included in a cost of quality analysis include:
Prevention, appraisal and failure
The Plan-Do-Check-Act cycle is best defined as:
A method used to guide problem identification and solution
The focus of the first step in the DMAIC process is on:
An application of the DMAIC process to product design is known as:
Design for Six Sigma
A process with Six Sigma quality is expected to produce how many defects?
3.4 defects per million opportunities
Implementation of a Six Sigma program typically involves:
Setting up training at various levels including green belt and black belt training
Factors contributing to the success of a TQM effort do not include:
An uncomplicated product
The degree to which the product meets its' design specifications is called:
Two dimensions of product quality are hard to measure objectively and are therefore subject to subjective assessment. One of those subjective dimensions is:
An organizational culture is shaped by:
The organization's value statement or motto
A production kanban authorizes a worker to:
replenish an empty bin
Lean design strives to achieve which of the following objectives?
design products that meet exactly the customer's needs
In the lean systems approach, as a system improves, it should have ____________ inventory on hand.
McGreen Burger Shop sells about two burgers per minute. Although the cook can cook up to 10 burgers per minute, he starts to cook another burger only after the salesperson removes a burger from the ramp. The ramp is large enough to hold only five burgers and keep them warm until a sale is made. This is an example of a:
An initial step in implementing lean is:
outsource any non-core activities that can be done more efficiently by a supplier than a firm
Which of the following lean principles best communicates the notion of demand synchronization?
Build only as quickly as the customer wants them
Kaizen events are most effective when applied to problems involving which of the following elements?
The purpose of the kanban card is to:
Be a signal from the user authorizing the maker to start producing the required parts.
We have a situation where we have many different processes; high quantities are required to deliver the product's value both on the factory floor and in the customer's use. Which of the following categories of waste in product design have we encountered in this situation?
Which of the following would you NOT expect to find in a company attempting to implement lean/just-in-time production?
Inspections after each piece is produced
Misuse of automation is a root cause of which of the following types of waste?
In which operational setting has lean/just-in-time experienced the lowest levels of acceptance/implementation?
turbulent business settings
Taichi Ohno, the founder of lean/just-in-time, when he came to America in the 1950s was most impressed with which of the following American developments?
The American supermarket
Which phrase/word best captures what lean is?
A corporate philoslphy
Achieving the goal of producing at the output rate that matches the rate of customer demand is the goal of:
TAKT time flow balancing
Scheduling major change-overs sequentially helps to shorten overall setup times for the factory.
Which of these is a concept for reducing setup times?
Single minute exchange of die
Good reasons to reduce your setup times in a factory are: (Choose all that apply)
A down machine has no output
Long set up times create additional inventory
Which of the following statements is true of Push and Pull systems?
Oush and Pull systems are opposites but can still be used together
A Pull system is likely to struggle to meet demand during demand spikes.
A Push system requires a high degree of coordination between production stations.
When consideration total cost of ownership and total product experience (TCO-TPE), supply chain risk management:
is the highest priority
Supply chain disruptions are:
unplanned and unanticipated
When consideration total cost of ownership and total product experience (TCO-TPE), supply chain risk management is a concept developed by:
supply chain managers who were trying to evaluate their risks
Vulnerability, as applied in this chapter, is:
a system weakness
The definition of "Supply chain risk management"
as with related SCM definitions, there is not 100% agreement
General supply chain risk management and supply chain disruption prevention is based on:
general quality management and risk management concepts
Supply chain risk is a function of considerations such as:
threat, vulnerability and consequence
Product fraud (including counterfeiting, stolen goods, substandard or mislabeled products):
is the responsibility of a company's corporate security or packaging group
Supply Chain Disruptions could impact:
-incoming good delays
-counterfeit product co-mingeled in the market place
-manufacturing operations planning software
-outgoing goods delays
The root cause of a supply chain disruption could be:
- from a natural disaster
- from a manufacturing non-conformity
The best type of inspection to use is:
dependent on the nature of the purchase
The match between a commercially available material, good or service and the intended function is known as:
An example of an external failure cost is:
Supply may contribute to the containment of the costs of poor quality by addressing:
appraisal costs, internal costs, external costs and prevention costs
A sampling technique that is based on the cumulative effect of information that every additional item in the sample adds as it is inspected is called:
The characteristic of a service that has the greatest impact on the ability to define, measure and control service quality is:
degree of tangibility
Lean quality management philosophy is based on:
maximizing customer value and eliminating waste
Quality control in services is:
more difficult for customized services delivered by highly skilled workers
Quality improvement programs for goods are initiated by a desire to:
eliminate incoming inspection
ISO 9001: 2015:
defines the requirements a quality system must meet but does not dictate how they should be met
A formal service quality evaluation process:
measures the gap between service expectations and performance perceptions
A six sigma (6σ) approach to quality
focuses on preventing defects by using data to reduce variation and waste
Process variation that are intrinsic to the process are:
common, nonassignable causes of variation
Determination of the "best buy" is based on:
tradeoffs among stakeholders (marketing, operations, supply)
Some estimates place the total costs of quality to be:
30-40 percent of the final product cost
ISO 9001:2015 provides a tested framework for a systematic approach to consistently delivering product that satisfies customers' expectations by:
providing a set of standardized requirements a quality system must meet
A supplier certification program:
may enable the buyer and seller to lower costs and improve quality.
The real costs of quality:
rise significantly as defects increase in the finished product
Quality function deployment:
seeks to understand what value represents to the customer and provides the direction of the appropriate level of product, performance and which features should be included
A sampling technique in which every element in the population has an equal chance of being selected is called:
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