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consists of the sending and receiving of verbal and nonverbal messages between two or more people
occurs when you interact with a person with whom you have some kind of relationship
small group/team communication
communication among groups of five to ten people and may take place face-to-face or in virtual space
a general term that includes all forms of communication between people that take place through some kind of computer
communication from one source to many receivers who may be scattered throughout the world
refers to your knowledge and understanding of how communication works and your ability to use communication effectively
objective view of ethics
the rightness or wrongness of an act is absolute and exists apart from the values or beliefs of any individual or culture
subjective view of ethics
absolute statements about right and wrong are too rigid and that the ethics of a message depends on the culture's values and beliefs as well as on the particular circumstances
communication accommodation theory
speakers adjust to, or accommodate to, the speaking style of their listeners in order to gain, for example, social approval and greater communication efficiency
when you have the ability to administer punishments to or remove rewards from others if they do not do as you wish
when others see you as having the ability to communicate logically and persuasively
punctuation of communication
the segmenting of the continuous stream of communication into smaller pieces
the tendency to see others and their behaviors through your own cultural filters, often as distortions of your own behaviors
you'd look at the image of yourself that others reveal to you through the way they communicate with you
you attend to those things that you anticipate will fulfill your needs or will prove enjoyable
you tend to expose yourself to information that will confirm your existing beliefs, will contribute to your objectives, or will prove satisfying in some way
mental templates or structures that help you organize the millions of items of information you come into contact with every day as well as those you already have in memory
if you believe a person has some positive qualities, you're likely to infer that she or he also possesses other positive qualities
the tendency to single out one or two obvious characteristics of a person and attribute everything that person does to this one or these two characteristics
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